7 Finishes 667 One Sided Deadbolt - Thumbturn Inside, Plate Outside Security Series 4.9 Details Support
Answer Does 660 single cylinder deadbolt come with a back plate? This is the turn piece for the single cylinder deadbolt and does not include a back plate. Read More
Answer How can I tighten the thumb turn on a single cylinder deadbolt? The thumb turn is tightened by the two philips screws on each side of the plate. Read More
Answer How do I tighten the screws for my lever that has concealed screws? This model is a lever and requires a 3/32 Allen wrench to remove the handle in order to pop the rose plate off and expose the screws. Read More
Answer On my 264 deadbolt, when the door is closed and the Kwikset button is pressed to lock the door, the lock emits a system alert. When the door is open and the Kwikset button is pressed to lock the door, there is no system alert. Make sure that the hole in the door frame behind the strike is drilled at least 1 inch (25 mm) deep. Also make sure the strike plate is aligned with the latchbolt. If needed, reposition the strike. Read More
Answer On my Powerbolt 2, When the door is closed and the Lock button is pressed to lock the door, the lock beeps 3 times. When the door is open and the Lock button is pressed to lock the door, the lock doesn't beep. Make sure that the hole in the door frame behind the strike is drilled at least 1 inch (25 mm) deep. Also make sure the strike plate is aligned with the latch bolt. If needed, reposition the strike. Read More
Answer On my 275 Contemporary, the door can be locked with the Lock symbol, but the User Code will not unlock the door. Make sure that the hole in the door frame behind the strike is drilled at least 1 inch (25 mm) deep. Also make sure the strike plate is aligned with the latch bolt. If needed, reposition the strike. Read More
Answer The Batteries In Kevo Convert Run Low – Quickly. Possible Reasons Why? Due to temperature changes and humidity, doors can become ‘warped’. This is common and more likely for older doors. If that happens, the deadbolt and the strike plate could be misaligned, so the deadbolt might not extend freely into the strike hole. As a result, there could be strong ‘friction’ as the deadbolt tries to extend. The friction between the bolt and the strike can impact the battery performance of Kevo Convert. More friction means that the motor needs to work harder to lock your door, so your battery life may be impacted. To improve your battery life, make sure you adjust your door prep for the least amount of friction possible. Follow the steps in the Warped Door Kit Installation Guide Read More
Answer I Have Installed My Kevo Smart Lock But The Latch Will Not Correctly Extend Or Retract/I Hear A Clicking Sound This could mean that the Door Handing process was not performed on the lock when the batteries were first installed. Proceed with the Door Handing process. If the problem persists, check to make sure that the door and strike plate are not misaligned, that the deadbolt can lock and unlock without friction, and that the latch bolt hole in the door jamb is deep enough for the latch bolt.Door handing instructions:1. Remove the battery cover.2. Remove the battery pack from the lock.3. While holding the Program button, reinsert the battery pack, then release the Program button.4. Press the Program button once more, and the lock will go through the door handing process.5. Reinstall the battery cover. Read More
Answer On my 905 Keyless Deadbolt, when the door is closed and the lock/unlock button is pressed to lock/ unlock the door, the motor runs, but the latch doesn’t extend/retract. The hole in the door frame behind the strike is NOT drilled at least 1 in (25 mm) deep. Make sure the hole in the door frame behind the strike is drilled at least 1 in (25mm) deep. The strike plate is NOT aligned with the latch bolt. Make sure the strike plate is aligned with the latch bolt. If needed, reposition the strike. Read More
Answer On my Smartcode Deadbolt, the deadbolt latch does not extend or retract on its own during the door handing process. Four possible issues: 1. The door handing process was not performed correctly. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own. 2. The mounting plate is placing tension on the torque blade. For 913 - See page 10 here. For 914 - See page 10 here. For 915 – See page 12 here. For 916 – See page 12 here. 3. The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online 4. The keypad is unresponsive. Make sure switch #3 is on. Use a fresh set of batteries and perform the door handing process. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If no beeping is heard, this is a keypad error. Contact Technical Support for further troubleshooting. Read More
Answer On my Smartcode 909/910, the deadbolt latch does not extend or retract on its own during the door handing process. The door handing process was not performed correctly. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own. The latch is installed upside down. For Smarcode 909 see page 8 here. For Smartcode 910 see page 8 here. The mounting plate is placing tension on the torque blade. The clutch is disengaged. For Smarcode 909 see page 7 here. For Smartcode 910 see page 7 here. The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online. The keypad is unresponsive. Make sure switch #3 is on. Use a fresh set of batteries and perform the door handing process. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If no beeping is heard, this is a keypad error. Contact Technical Support for further troubleshooting. Read More
Answer How do I check door alignment for my smart lock? To check for proper door alignment on your Halo, Aura, or Halo Touch smart lock, first try manually locking and unlocking your smart lock with the door open, and then again with the door closed. If there is resistance or jamming when the door is closed, then there may be an alignment issue between the door bolt and the hole on the strike plate. Try the following troubleshooting steps: 1. Ensure the top strike has proper hole depth in the door frame. 2. Use a screwdriver to bend the tab on your bottom strike until the door latches properly and the door bolt better aligns with the hole on the top strike plate. 3. Confirm that your door thickness is supported: - Halo Touch / Touchscreen / Keypad: 1-3/8" to 2” - Aura: 1-3/8" to 2” 4. Check your door’s weatherstripping to ensure that it is not impeding the door alignment. Adjust the weatherstripping if necessary. 5. Check for overtightened bolts. Remove interior trim and subassembly, loosen thru bolts, reinstall without overtightening the bolts. 6. Stand inside and close your door, manually lock the smart lock without applying force to push or pull the door. If the door locks smoothly, your alignment issue has been resolved. If the door does not lock smoothly, please call Customer Support at 1-800-327-5625 Read More
Answer My Kwikset Convert isn't added to my smart home system? Troubleshooting: Adding the Lock to a Smart Home SystemSome Z-Wave® systems require that the lock be within 12" of the controller during the adding process. If this is the case, follow the steps below to remove the lock interior from the door to perform the process closer to the controller:1. Remove the small screws that secure the interior assembly to the mounting plate.2. Remove the interior assembly from the door.3. Hold the interior assembly a maximum of 12" (305 mm) from your smart home controller for the rest of this process.4. Initiate the process to add the lock to your system at your smart home controller. Refer to your smart home system instructions for more information.5. When prompted by your smart home system to add the lock, press button “A” on the lock interior one time. The red LED will illuminate when the lock enters Add Mode. Please allow time for the controller to add the lock.6. Once successful, re-name the lock in your system (if applicable). Then, reinstall the lock interior on the interior assembly Read More
Answer How can I extend the battery life of my smart lock? If the batteries in your Halo Select, Halo, Aura or Halo Touch smart lock are draining faster than expected, try the below troubleshooting tips. Note: Numerous variables can have a negative effect on a lock’s battery life, this makes it difficult to pinpoint a single source of increased battery drain. Battery Tips: Check door alignment. Even the slightest misalignment between the door bolt and the strike plate hole can cause increased friction, which requires more power to successfully lock and unlock. This is by far the most common contributor to decreased battery life and should be assessed first. Use standard non-rechargeable Alkaline batteries for best performance. Turn off lock sounds and lock LED status from within the Kwikset app to reduce the lock’s overall power consumption. Select a wireless router from this list of battery-friendly routers. Ensure the lock is properly mounted and is not loose on the door. Halo Select Battery Replacement Note: Ensure you replace the batteries promptly when notified by your Halo Select lock, as prolonged low battery levels can affect performance and may harm the lock. Your lock will begin showing a low battery icon and playing a low battery tone when it has reached 10% battery level. Remove the battery pack from the lock by pressing down on the tab to release and pulling the pack outward away from the lock. Halo Touchscreen, Keypad, Touch and Aura Battery Replacement Remove the battery pack from the lock by sliding upwards and take out the depleted batteries. Insert a fresh set of 4x AA batteries into the tray and slide the battery pack down into the battery compartment of the lock. Begin seeing low battery icon during lock/unlock sequence at 20% At 10% also begin playing a low battery warning tone after lock/unlock https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock Read More
Answer On my Smartcode Deadbolt, the Lock button does not lock the door. No user codes are programmed. If there are no codes in the lock, the lock button will not lock the door. Program at least one user code and test the Lock button again. The door handing process was not executed. Perform the door handing process, following the instructions inside the installation guide. The battery is too low to lock the door. This is indicated by the keypad flashing red three times with three beeps. Remove the batteries and replace with a fresh set. The mounting plate is placing tension on the torque blade. The clutch is disengaged. For 913 - See page 10 here. For 914 - See page 10 here. Read More
Answer On my Smartcode, the lock fails to pair with a smart home system. Two possible issues: The lock was not removed completely from another network before being paired with the new network. Follow your smart home system’s instructions to remove (exclude/unpair) the device from any other network. Then, attempt to pair (add/include) the lock again. The lock is not close enough to the controller. Some Z-wave systems require that the lock be within 12” of the controller during the pairing process. If the lock has already been installed on the door, remove the interior assembly from the mounting plate. Make sure the batteries are installed, and bring the interior assembly next to the controller. Follow your smart home system’s instructions to begin pairing at the controller. The lock may need to remain stationary for 60 seconds during pairing. Note: Some locks have an anti-tamper alarm that will sound if the interior is disconnect from the exterior. If this alarm is heard, perform the following: Remove the battery pack from the interior. Remove the exterior assembly from the door. Connect the cable from the exterior assembly to the interior assembly. Reinstall the battery pack. Perform the pairing process while the interior and exterior are connected. Read More
Answer On my Smartcode keypad, the lock fails to pair with a smart home system. Two possible issues: The lock was not removed completely from another network before being paired with the new network. Follow your smart home system’s instructions to remove (exclude/unpair) the device from any other network. Then, attempt to pair (add/include) the lock again. The lock is not close enough to the controller. Some Z-wave systems require that the lock be within 12" of the controller during the pairing process. If the lock has already been installed on the door, remove the interior assembly from the mounting plate. Make sure the batteries are installed, and bring the interior assembly next to the controller. Follow your smart home system’s instructions to begin pairing at the controller. The lock may need to remain stationary for 60 seconds during pairing. Note: Some locks have an anti-tamper alarm that will sound if the interior is disconnect from the exterior. If this alarm is heard, perform the following. Remove the battery pack from the interior. Remove the exterior assembly from the door. Connect the cable from the exterior assembly to the interior assembly. Reinstall the battery pack. Perform the pairing process while the interior and exterior are connected Read More
Answer On my Smartcode Touchscreen, the Lock symbol does not lock the door. No user codes are programmed. If there are no codes in the lock, the lock symbol will not lock the door. This is indicated by the “X” pattern flashing three times with three beeps. Program at least one user code and test the Lock symbol again. The door handing process was not executed. Perform the manual door handing process, following the instructions inside the Installation and User guide. The battery is too low to lock the door. This is indicated by the Checkmark and Lock symbols flashing simultaneously five times with five beeps. Remove the batteries and replace with a fresh set. The mounting plate is placing tension on the torque blade. The clutch is disengaged. For 915 – See page 12 here. For 916 – See page 12 here. Read More
Answer On my Smartcode 909/910, the Lock button does not lock the door. No user codes are programmed. If there are no codes in the lock, the lock button will not lock the door. This is indicated by the keypad flashing red three times with three beeps. Program at least one user code and test the Lock button again. The door handing process was not executed. Perform the door handing process, following the instructions inside the installation guide. The battery is too low to lock the door. This is indicated by the keypad flashing red three times with three beeps. Remove the batteries and replace with a fresh set. The latch is installed upside down. The clutch is disengaged. The mounting plate is placing tension on the torque blade. For Smarcode 909 see page 8 here. For Smartcode 910 see page 8 here. Read More
Answer How to install a 816 deadbolt? Install latch. Measure backset (A), 2-3/8" (60mm) or 2-3/4" (70mm). If a 2-3/4" (70mm) is required, extend bolt and adjust latch as shown. Install latch with bolt extended and secure with two small screws. For a drive-in latch, retract the bolt before installing, then extend bolt again before proceeding to next step. Install exterior assembly. Position the shield onto the exterior cylinder assembly. Once positioned, place the entire exterior assembly on door, aligning the torque blade through the latch. Install interior turnpiece assembly. Refer to Figure 6. With latch bolt extended, mount assembly flush on door. Insert large screws to engage exterior assembly and tighten to secure. Install strike plate and optional strike box. Screws require pilot holes. Read More
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