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 On my Smartcode Touchscreen, the Lock symbol does not lock the door.

No user codes are programmed.
If there are no codes in the lock, the lock symbol will not lock the door. This is indicated by the “X” pattern flashing three times with three beeps. Program at least one user code and test the Lock symbol again.
The door handing process was not executed.
Perform the manual door handing process, following the instructions inside the Installation and User guide.
The battery is too low to lock the door.
This is indicated by the Checkmark and Lock symbols flashing simultaneously five times with five beeps. Remove the batteries and replace with a fresh set.
The mounting plate is placing tension on the torque blade. The clutch is disengaged.
For 915 – See page 12 here.
For 916 – See page 12 here.