Answer On my Smartcode Lever, Keypad flashes red 1 time with 1 beep (beeping sound will only be heard if switch #3 is on) Manually re-lock door. If needed, reposition strike. Read More
Answer On my 905 Keyless Deadbolt, when the door is closed and the lock/unlock button is pressed to lock/ unlock the door, the motor runs, but the latch doesn’t extend/retract. The hole in the door frame behind the strike is NOT drilled at least 1 in (25 mm) deep. Make sure the hole in the door frame behind the strike is drilled at least 1 in (25mm) deep. The strike plate is NOT aligned with the latch bolt. Make sure the strike plate is aligned with the latch bolt. If needed, reposition the strike. Read More
Answer On my 264 deadbolt, when the door is closed and the Kwikset button is pressed to lock the door, the lock emits a system alert. When the door is open and the Kwikset button is pressed to lock the door, there is no system alert. Make sure that the hole in the door frame behind the strike is drilled at least 1 inch (25 mm) deep. Also make sure the strike plate is aligned with the latchbolt. If needed, reposition the strike. Read More
Answer On my Powerbolt 2, When the door is closed and the Lock button is pressed to lock the door, the lock beeps 3 times. When the door is open and the Lock button is pressed to lock the door, the lock doesn't beep. Make sure that the hole in the door frame behind the strike is drilled at least 1 inch (25 mm) deep. Also make sure the strike plate is aligned with the latch bolt. If needed, reposition the strike. Read More
Answer On my 275 Contemporary, the door can be locked with the Lock symbol, but the User Code will not unlock the door. Make sure that the hole in the door frame behind the strike is drilled at least 1 inch (25 mm) deep. Also make sure the strike plate is aligned with the latch bolt. If needed, reposition the strike. Read More
Answer On my Smartcode Deadbolt, Keypad flashes green with continuous beeping sound for two seconds. Door jammed while attempting to lock.Manually re-lock door. If needed, reposition strike Read More
Answer On my Smartcode Touchscreen, Checkmark and lock symbols alternate flashing five times with five beeps (Beeping sound will only be heard if switch #3 is on.). Door jammed while attempting to lock. Manually re-lock door. If needed, reposition strike. Read More
Answer On my Smartcode 888, the lock button flashes green with continuous beeping sound for two seconds. The door jammed while attempting to lock. Please manually re-lock the door. If needed, reposition the strike. Read More
Answer On my Powerbolt 2, the keypad flashes red 3 times with 3 beeps. There are four reasons for this to occur: 1. Door jammed while attempting to lock. Manually re-lock door. If needed, reposition strike.2. Door handing code has not been entered. Enter door handing code.3. No User Code programmed, or User Codes are disabled. Program at least one User Code, or re-enable User Codes.4. Unsuccessful programming. Attempt programming procedure again.5. Incorrect User Code entered. Re-enter User Code Read More
Answer On my 264 Deadbolt, the Kwikset button flashes red 3 times There are 5 possible issues: 1. Your door jammed while attempting to lock. You would need to manually re-lock door. If needed, reposition strike. 2. Your door handing code has not been entered. Enter door handing code and test lock on page 7 here. 3. No User Code programmed, or User Codes are disabled. You need to program at least one User Code, or re-enable User Codes which is on page 8 here. 4. Unsuccessful programming. Attempt programming procedure again. 5. You’ve entered an incorrect User Code entered. Re-enter User Code Read More
Answer The Batteries In Kevo Convert Run Low – Quickly. Possible Reasons Why? Due to temperature changes and humidity, doors can become ‘warped’. This is common and more likely for older doors. If that happens, the deadbolt and the strike plate could be misaligned, so the deadbolt might not extend freely into the strike hole. As a result, there could be strong ‘friction’ as the deadbolt tries to extend. The friction between the bolt and the strike can impact the battery performance of Kevo Convert. More friction means that the motor needs to work harder to lock your door, so your battery life may be impacted. To improve your battery life, make sure you adjust your door prep for the least amount of friction possible. Follow the steps in the Warped Door Kit Installation Guide Read More
Answer On my Premis, what should I do if my bolt jam occurs frequently, batteries need to be replaced often or the motor sound slow? Test the lock/unlock with the door open and closed. If the issue only occurs when the door is closed, check on the following causes: 1. Door prep – ensure proper strike hole depth in the door frame. - Adjust tab on lower strike to center deadbolt head - Ensure deadbolt strike is at least 1” deep on frame of door - Check that door thickness is supported - 1-3/8" to 1-3/4 2. Do you need to push or pull the door to lock the deadbolt manually? 3. Weather stripping –check that weather stripping is not impending the door alignment and adjust if necessary 4. Battery corrosion – Check and replace batteries when necessary to avoid corrosion 5. Overtightened bolts - Remove interior trim and subassembly, loosen thru bolts, reinstall without overtightening the bolts Refer to “Warped Door” guide to make the necessary adjustments to properly align the door. Read More
Answer I Have Installed My Kevo Smart Lock But The Latch Will Not Correctly Extend Or Retract/I Hear A Clicking Sound This could mean that the Door Handing process was not performed on the lock when the batteries were first installed. Proceed with the Door Handing process. If the problem persists, check to make sure that the door and strike plate are not misaligned, that the deadbolt can lock and unlock without friction, and that the latch bolt hole in the door jamb is deep enough for the latch bolt.Door handing instructions:1. Remove the battery cover.2. Remove the battery pack from the lock.3. While holding the Program button, reinsert the battery pack, then release the Program button.4. Press the Program button once more, and the lock will go through the door handing process.5. Reinstall the battery cover. Read More
Answer The Deadbolt Does Not Lock The Door And Kevo Convert Beeps/Lights Up Red. This is a ‘bolt jam’ alert. It means that Kevo Convert was unable to extend the deadbolt and your door was not locked. This happens when the door was not shut properly and the deadbolt could not fully extend into the strike hole. Make sure the door is shut properly to avoid a ‘bolt jam’. If you continue to get a bolt jam alert and you find yourself pulling the door shut to avoid a bolt jam, please be aware of the following: Due to temperature changes and humidity, doors can become ‘warped’. This is common and more likely for older doors. If that happens, you can help Kevo Convert lock your door by making adjustments to the door to better align the deadbolt with the strike hole. Kevo Convert ideally needs to extend the bolt with the least amount of friction possible for the best performance. Also, please note that friction between the bolt and strike can impact the battery performance of Kevo Convert. More friction means that the motor needs to work harder to lock your door, so your battery life may be impacted. Please refer to instructions in the Warped Door Kit Installation Guide for adjusting a warped door. Read More
Answer My smart lock is giving me a jam error? To solve any jam issues with your Halo, Halo Touch, Aura or Halo Select smart lock, please follow the instructions below. A1. With the door open, press the lock button. If you do not get a jam error with the door open, the strike pocket on your door frame may not be deep enough. Ensure that the strike pocket is at least 1" (25mm) deep. A2. Perform Manual Door Handing steps below. Read More
Answer On my Kevo Smart Lock, Why Didn't My Batteries Last As Long As They Should Have? Battery life is estimated at 1 year based on 10 uses per day. The more that the Kevo is used, the lower the overall battery life. The highest drain on your batteries within the Kevo system is the motor that drives the lock mechanism. Make sure that the deadbolt and strike are aligned properly so that there is no unnecessary resistance, as this will make the motor work harder to lock/unlock and will drain the batteries more quickly. Also, make sure that you use all new batteries and not a combination of new and used batteries. Read More
Answer How do I check door alignment for my smart lock? To check for proper door alignment on your Halo, Aura, or Halo Touch smart lock, first try manually locking and unlocking your smart lock with the door open, and then again with the door closed. If there is resistance or jamming when the door is closed, then there may be an alignment issue between the door bolt and the hole on the strike plate. Try the following troubleshooting steps: 1. Ensure the top strike has proper hole depth in the door frame. 2. Use a screwdriver to bend the tab on your bottom strike until the door latches properly and the door bolt better aligns with the hole on the top strike plate. 3. Confirm that your door thickness is supported: - Halo Touch / Touchscreen / Keypad: 1-3/8" to 2” - Aura: 1-3/8" to 2” 4. Check your door’s weatherstripping to ensure that it is not impeding the door alignment. Adjust the weatherstripping if necessary. 5. Check for overtightened bolts. Remove interior trim and subassembly, loosen thru bolts, reinstall without overtightening the bolts. 6. Stand inside and close your door, manually lock the smart lock without applying force to push or pull the door. If the door locks smoothly, your alignment issue has been resolved. If the door does not lock smoothly, please call Customer Support at 1-800-327-5625 Read More
Answer How can I extend the battery life of my smart lock? If the batteries in your Halo Select, Halo, Aura or Halo Touch smart lock are draining faster than expected, try the below troubleshooting tips. Note: Numerous variables can have a negative effect on a lock’s battery life, this makes it difficult to pinpoint a single source of increased battery drain. Battery Tips: Check door alignment. Even the slightest misalignment between the door bolt and the strike plate hole can cause increased friction, which requires more power to successfully lock and unlock. This is by far the most common contributor to decreased battery life and should be assessed first. Use standard non-rechargeable Alkaline batteries for best performance. Turn off lock sounds and lock LED status from within the Kwikset app to reduce the lock’s overall power consumption. Select a wireless router from this list of battery-friendly routers. Ensure the lock is properly mounted and is not loose on the door. Halo Select Battery Replacement Note: Ensure you replace the batteries promptly when notified by your Halo Select lock, as prolonged low battery levels can affect performance and may harm the lock. Your lock will begin showing a low battery icon and playing a low battery tone when it has reached 10% battery level. Remove the battery pack from the lock by pressing down on the tab to release and pulling the pack outward away from the lock. Halo Touchscreen, Keypad, Touch and Aura Battery Replacement Remove the battery pack from the lock by sliding upwards and take out the depleted batteries. Insert a fresh set of 4x AA batteries into the tray and slide the battery pack down into the battery compartment of the lock. Begin seeing low battery icon during lock/unlock sequence at 20% At 10% also begin playing a low battery warning tone after lock/unlock https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock Read More
Answer What are the switches and colors for my SmartCode lever? Switch:1 = Door lock status LED blinks every 6 seconds2 = Lock automatically re-locks door 30 seconds after unlocking.3 = Audio4 = Not used.LED Color:Green = UnlockedAmber = LockedRed = Low batteryKeypad WarningsKeypad flashes red with fast beeping sound* for 3 – 4 seconds.Three possible reasons and solutions: 1. Low battery - Replace batteries2. Door jammed while attempting to lock - Relock door. If needed, reposition strike.3. No user code programmed - Program at least one user code*If switch #3 is ON Read More
Answer On my Smartcode Deadbolt, the deadbolt latch does not extend or retract on its own during the door handing process. Four possible issues: 1. The door handing process was not performed correctly. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own. 2. The mounting plate is placing tension on the torque blade. For 913 - See page 10 here. For 914 - See page 10 here. For 915 – See page 12 here. For 916 – See page 12 here. 3. The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online 4. The keypad is unresponsive. Make sure switch #3 is on. Use a fresh set of batteries and perform the door handing process. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If no beeping is heard, this is a keypad error. Contact Technical Support for further troubleshooting. Read More
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