4 Finishes Home Connect 620 Contemporary Keypad Connected Smart Lock with Z-Wave Technology 3.4 Details Support
3 Finishes Home Connect 620 Traditional Keypad Connected Smart Lock with Z-Wave Technology 3.4 Details Support
Answer Is Home Connect 620 weatherproof? Home Connect 620 is intended for entry door applications and is just as weather resistant as a normal Kwikset deadbolt. Home Connect 620 is not intended for full outdoor use such as exterior gates and the interior assembly should not be installed outdoors. Read More
Answer Does Home Connect 620 work with other smart home devices such as Amazon Alexa or Google Assistant? Yes, Home Connect 620 smart lock can work with Amazon Alexa and Google Assistant through a home automation system. Please consult your home automation system for more information. Read More
Answer Is Home Connect 620 BHMA certified? Yes, Home Connect 620 is BHMA certified to Grade 2. Read More
Answer On my Home Connect 620, what should I do if my bolt jams, doesn’t lock/unlock smoothly, or the batteries need to be replaced often? A: Home Connect 620 may not have been ‘handed’ properly. (The ‘handing’ process tells the lock which direction to extend the deadbolt.) Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first motorized operation. If you need to re-hand the lock, please see installation guide. A: Home Connect 620 might be jamming. Check that the bolt hole is at least 1” deep so the bolt fully extends. Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole and not hitting the deadbolt strike or door frame. Check that the mounting screws securing the exterior keypad are not over-tightened. Please see (link to warp door guide) for additional information. A: For new installations, please be sure to check that the lock was installed with the latch extended and in the lock position. Read More
Answer What is Home Connect 620 Smart Lock? Home Connect 620 is Kwikset’s newest Z-Wave home automation smart lock using the latest ZW700 chip technology as well as S2 and SmartStart secure enrollment. Read More
Answer Can the Home Connect 620 keyway cylinder be re-keyed? Home Connect 620 incorporates Kwikset’s patented SmartKey technology which allows users to re-key the cylinder in less than a minute. Read More
Answer Can the Home Connect 620 deadbolt be picked or bumped? Home Connect 620 uses the latest Kwikset keyway technology to protect against picking and bumping. Read More
Answer Why does my Home Connect 620 lock status in the Alarm.com App or Web Portal not match the status on my Qolsys panel? Example: The panel will show “unlocked”, however the app will show “locked” Due to out-of-date software on the Qolsys panel, some Alarm.com users may experience communication errors when using the lock remotely via the Alarm.com app or Alarm.com web portal. Typically, panel software is updated to the latest version during the installation process. In instances where a panel has not been updated, users could see a number of errors while using the Alarm.com app to control the Kwikset their Home Connect 620 lock. It is important to note that the communication between the Kwikset Home Connect 620 lock and the Qolsys panel is unaffected. We recommend upgrading QoIsys panel software to the latest version to ensure full functionality while using Kwikset Home Connect 620 lock with the Alarm.com app. Please see instructions below. Instructions: 1) How to check panel software: a. See Qolsys support site for steps on checking and updating panel software. i. IQ2/2+ - Version 2.6.2 https://qolsys.reamaze.com/kb/software-updates/iq-panel-2-and-2-plus-2-dot-6-0-software-update-release-notes-and-instructions ii. IQ4 – Version 4.0.1 https://qolsys.com/support/#reamaze#0#/kb/software-updates/iq-panel-4-4-dot-0-1-software-update-release-notes-and-instructions 2) Affected panel software versions: a. AQ4 versions prior to 4.0.1 3) Initiating panel software upgrade: a. See Qolsys support site for steps on checking and updating panel software i. IQ2/2+ - Version 2.6.2 https://qolsys.reamaze.com/kb/software-updates/iq-panel-2-and-2-plus-2-dot-6-0-software-update-release-notes-and-instructions ii. IQ4 – Version 4.0.1 https://qolsys.com/support/#reamaze#0#/kb/software-updates/iq-panel-4-4-dot-0-1-software-update-release-notes-and-instructions 4) Checking for latest panel software availability: a. See Qolsys knowledge base for latest released versions and change logs. Affected Model Number’s, Devices and user Interfaces: • Kwikset Home Connect 620 model #’s: 98920-xxx, 98930-xxx, and 98690-xxx • Qolsys IQ2/IQ2+ panel using software version older than 2.6.0 or IQ4 using version 4.0.1 or older • Alarm.com app and Web Portal Read More
Answer Can I control Home Connect 620 from anywhere? Yes, Home Connect 620 smart lock can be controlled from anywhere there’s an internet connection once connected to a home automation system. Please consult your home automation system for more information. Read More
Answer Why does my Home Connect 620 take a long time to respond to a command from the Alarm.com App or Web Portal? Due to out-of-date software on the Qolsys panel, some Alarm.com users may experience communication errors when using the lock remotely via the Alarm.com app or Alarm.com web portal. Typically, panel software is updated to the latest version during the installation process. In instances where a panel has not been updated, users could see a number of errors while using the Alarm.com app to control the Kwikset their Home Connect 620 lock. It is important to note that the communication between the Kwikset Home Connect 620 lock and the Qolsys panel is unaffected. We recommend upgrading QoIsys panel software to the latest version to ensure full functionality while using Kwikset Home Connect 620 lock with the Alarm.com app. Please see instructions below. Instructions: 1) How to check panel software: a. See Qolsys support site for steps on checking and updating panel software. i. IQ2/2+ - Version 2.6.2 https://qolsys.reamaze.com/kb/software-updates/iq-panel-2-and-2-plus-2-dot-6-0-software-update-release-notes-and-instructions ii. IQ4 – Version 4.0.1 https://qolsys.com/support/#reamaze#0#/kb/software-updates/iq-panel-4-4-dot-0-1-software-update-release-notes-and-instructions 2) Affected panel software versions: a. AQ4 versions prior to 4.0.1 3) Initiating panel software upgrade: a. See Qolsys support site for steps on checking and updating panel software i. IQ2/2+ - Version 2.6.2 https://qolsys.reamaze.com/kb/software-updates/iq-panel-2-and-2-plus-2-dot-6-0-software-update-release-notes-and-instructions ii. IQ4 – Version 4.0.1 https://qolsys.com/support/#reamaze#0#/kb/software-updates/iq-panel-4-4-dot-0-1-software-update-release-notes-and-instructions 4) Checking for latest panel software availability: a. See Qolsys knowledge base for latest released versions and change logs. Affected Model Number’s, Devices and user Interfaces: • Kwikset Home Connect 620 model #’s: 98920-xxx, 98930-xxx, and 98690-xxx • Qolsys IQ2/IQ2+ panel using software version older than 2.6.0 or IQ4 using version 4.0.1 or older • Alarm.com app and Web Portal Read More
Answer Can I control Home Connect 620 with my smart device? Yes, Home Connect 620 smart lock can be controlled from your smart device anywhere there’s an internet connection once connected to a home automation system. Please consult your home automation system for more information. Read More
Answer How is the Home Connect 620 powered? The Home Connect 620 deadbolt is powered by 4xAA batteries. For best performance, we highly recommend alkaline batteries from a major brand. Do not use re-chargeable or lithium ion batteries. Read More
Answer Why isn’t my Home Connect 620 locking using the 1-Touch Locking button or smartphone (after enrolling it with a home automation system)? A: Home Connect 620 will not lock if your batteries are too low so as to prevent accidentally locking you out. For information on how to change your batteries, please see install guide. A: Home Connect 620 may not be locking if the bolt hole on the door frame is not deep enough. Make sure the bolt hole on the door frame is at least 1” deep and clear of any debris. A: Home Connect 620 may not be locking due to a misalignment with the door, door frame, and/or strike. For more information on how to address misalignment, please see install guide. A: Home Connect 620 may not be locking if it was not ‘handed’ properly. For more information on lock handing, please see install guide. Read More
Answer What’s the warranty on Home Connect 620? Home Connect 620 is covered by Kwikset’s Finish and Mechanical Lifetime Warranty and one-year Electronic Warranty. Read More
Answer How do I unlock Home Connect 620 if the batteries die? Home Connect 620 can be unlocked with a key. Read More
Answer The keypad on my Home Connect 620 doesn’t light up/wake up when I push a button. A: Check that the batteries have power, are inserted correctly into the battery pack, and that the battery pack is inserted correctly. For detailed instructions on how to change the batteries, please see install guide. A: Check that the cable between the keypad and the interior is connected with the proper alignment and is completely inserted. For detailed instructions on how to connect the cable, please see install guide. Read More
Answer What finishes does the Home Connect 620 come in? The traditional style Home Connect 620 smart lock is available in Satin Nickel, Venetian Bronze, and Polished Brass. The contemporary style Home Connect 620 smart lock is available in Satin Nickel, Venetian Bronze, Polished Chrome, and Matte Black. Read More
Answer What styles does the Home Connect 620 come in? The Home Connect 620 smart locks comes in two styles – Traditional and Contemporary. Read More
Answer How do I lock the Home Connect 620 deadbolt? There are several ways to lock the Home Connect 620 smart lock. From the outside, Home Connect 620 has a convenient 1-touch locking button (with the brand logo printed on it) on the keypad to easily lock the deadbolt or with a key. From the inside, Home Connect 620 can be locked using the sleek turnpiece. The Home Connect 620 can also be locked from a smartphone when enrolled in a home automation system. Additionally, the lock features Auto Lock which will automatically lock after a preset time delay after it has been unlocked. Read More
Answer How many access codes does Home Connect 620 support? Home Connect 620 supports 250 access codes. Please consult your home automation system for more information. Read More
Web Page Smart Locks Comparison Chart | Kwikset Compare Kwikset's wide selection of available smart locks to find the perfect fit for your home and life. Read More
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