Why isn’t my Home Connect 620 locking using the 1-Touch Locking button or smartphone (after enrolling it with a home automation system)?

A: Home Connect 620 will not lock if your batteries are too low so as to prevent accidentally locking you out.  For information on how to change your batteries, please see install guide.

A: Home Connect 620 may not be locking if the bolt hole on the door frame is not deep enough.  Make sure the bolt hole on the door frame is at least 1” deep and clear of any debris.

A: Home Connect 620 may not be locking due to a misalignment with the door, door frame, and/or strike.  For more information on how to address misalignment, please see install guide.

A: Home Connect 620 may not be locking if it was not ‘handed’ properly.  For more information on lock handing, please see install guide.