Guide

Halo Touch Installation Guide

Does Halo Touch work with voice assistants such as Amazon Alexa or Google Assistant?

Yes, Halo Touch smart locks integrate with Amazon Alexa and Google Assistant. View instructions to enable Amazon Alexa here.  View instructions to enable Google Assistant here.  

Why is the Halo Touch smart lock performing the opposite when I’m locking or unlocking the door using the Kwikset app?

Follow the steps below to correct the issue: Remove the cover and interior from the lock Put the cover back on the interior Rotate the turnpiece as required to properly orient the "shaft"

How do I install Halo Touch on my door?

Please follow the steps in the interactive guide or installation guide to install the lock: Interactive Guide - English/Spanish Installation Guide - English Installation Guide - Spanish

The keypad on my Halo Touchscreen doesn’t light up/wake up when I push a button.

To light up the touchscreen, touch the screen with your palm or back of your hand and leave it there until the numbers light up. Check that the batteries have power, are inserted correctly into the battery pack, and that the battery pack is inserted correctly.  For detailed instructions on how to change the batteries, Please see Halo Touchscreen install guide or Halo Keypad install guide. If the issue remains, check that the cable between the keypad and the interior is connected with the proper alignment and is completely inserted.  For detailed instructions on how to connect the cable, Please see Halo Touchscreen install guide or Halo Keypad install guide.

How can I tell the Halo Touch smart lock needs a battery replacement?

A1. The status LED will blink red instead of amber when the battery is low. A2. The status LED will blink red instead of amber when the battery is low. A3. A battery level indicator is also available in the Kwikset app along with a notification when battery level is low.

What devices are compatible with the Halo Touch smart door lock?

Compatible with iOS: iPhone 6 or later models running iOS 12 or higher  Android: All Android phones supporting Bluetooth 4.2 or higher and running Android OS 8.0 or higher

How do I re-key the Halo Touch smart lock?

Please follow our Instructions to re-key your SmartKey lock.

How to enroll a fingerprint in the Halo Touch smart lock?

Open the Kwikset app in Bluetooth range of the lock > select “People” icon (bottom left) > select user icon (top right) > enter Name > select “Schedule Type” click “Submit” (top right) Follow the instructions on the app to enroll your fingerprint.  Make sure that fingers are dry, adjust the finger to cover the sensor with the middle portion of the finger especially when enrolling a child’s finger.  Make sure to lift the finger after each successful fingerprint scan until the app shows 100% enrollment.

Is there a door thickness kit for Halo Touch to support 2 ¼” (57mm)?

Yes, a kit is available to install Halo Touch in doors thicker than 2 ¼”.

What app do I use to manage the Halo Touch smart lock?

The Kwikset App is used to manage Halo Touch as well as Halo Touchscreen, Halo Keypad, and Aura.

What type of Wi-Fi network does the Halo Touch smart lock require?

The home Wi-Fi networks needs to be 2.4 GHz and be password protected with WPA2 encryption.

My registered fingerprints are unable to unlock the Halo Touch smart lock?

Please delete the existing fingerprint and re-enroll the finger into the lock.  NOTE:  If unable to enroll a specific finger because of damage fingerprint i.e. dry skin, please use a different finger.

What do the different colored lights on the Halo Touchscreen and Halo Keypad status LED mean?

In normal operating mode: Amber indicates locked.  Green indicates unlocked.  Red indicates low battery.  For other operating modes, Please see Halo Touchscreen install guide or Halo Keypad install guide.

What is the door thickness requirement to install the Halo Touch smart lock?

Halo Touch supports from 1-3/4” and up to 2” (44mm - 51mm) door thickness.

What hole diameter in the door is required to install Halo Touch?

Halo Touch requires 2 1/8” (54mm) hole size for installation.

The turnpiece is difficult to turn by hand on the Halo Touch smart lock?

Perform a manual “handing” or latch calibration, then the turnpiece will be easier to turn by hand.

How do I replace the (4) AA batteries on the Halo Touch smart lock?

1. Slide cover up. 2. Remove battery pack. 3. Replace batteries.

What do the different color LED indicators mean on the Halo Touch smart lock?

Orange color = Locking Green color = Unlocking Blue = Authenticating (Lock is checking for fingerprint match) Red = Low Battery or Door Jam

How do I manually latch calibrate my smart lock?

To manually calibrate your Halo, Aura, or Halo Touch smart lock, please follow the instructions below.