How secure is my Kevo lock?Kevo is extremely secure, both digitally and mechanically. Kevo uses multiple levels of encryption to increase digital security, and it is continually reviewed by industry-leading independent digital security experts. The lock also contains Kwikset's patented SmartKey technology, which is tested to the most stringent lock picking, key bumping, and physical security standards.
What if my phone battery dies?If your phone battery dies, you can always use the Kevo fob or a standard key to unlock your door. You can also sign into the app on another supported smartphone, and your eKeys will be instantly transferred to it.
What comes with the Kevo lock?The Kevo package includes one deadbolt assembly, one Kevo fob, two standard keys, and 4 AA batteries. Once you download the Kevo mobile app and set up your phone to work with the lock, additional eKeys will automatically be added to your Kevo account. An eKey is an electronic key that can be sent to friends and family with Kevo-compatible smartphones.
Is Kevo compatible with Android and other smartphones?The Kevo app is available for iPhones 4S and select Android devices. Please click here to see your device is compatible.
Blackberry and Windows platforms are not supported at this time.
What is Kevo's battery life?The Kevo lock provides multiple low battery indicators and plenty of warnings if you need to change the batteries, including notifications inside the Kevo mobile app. In the event that the batteries are not replaced in time, you will need to use your standard key to unlock the door.
The Kevo lock operates on 4 AA batteries, and the Kevo fob operates on one CR2025 battery. Depending on usage, the batteries should last for a year before they need to be replaced.
What happens if I lose my phone?Simply log into the Kevo mobile app on another smartphone or into the Kevo web portal and disable or delete your phone. You will need to use your Kevo fob or a standard key to unlock the door until you retrieve or replace your phone.
What do I need to install my Kevo lock?A Philips head screwdriver and 4 AA batteries (included) are all that is required to install a Kevo lock.
How can I give others access to my Kevo lock?You can provide a standard key, a Kevo fob, or send an eKey to anyone you wish to have access to your lock. Make sure that eKey recipients have Kevo-compatible smartphones.
If my phone or fob is inside the house and someone touches the lock from the outside, will the door unlock?The Kevo lock has a unique and patent-pending feature to detect if the authorized user is inside or outside of the house. Performing the calibration process on your fob or phone will test this feature and help fine tune Kevo's sensor, so there will be no accidental unlocking from an unauthorized user outside.
Does the Kevo mobile app have to be open when I unlock my Kevo?After you launch and sign in to the Kevo mobile app for the first time, it will continue to run in the background of your phone. You don't have to open the app everytime you wish to unlock your door. When you touch the lock, it will be able to communicate with your phone even when it is locked and stored in your pocket or purse.
Can I use both phones and fobs with my Kevo lock?You can use a mix of phones and fobs with your lock.
What is Kevo's warranty?Your Kwikset Kevo products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available. Your Kwikset Kevo deadbolt product comes with a lifetime mechanical and finish warranty along with a 1 year electronic warranty to the original residential user of the product against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed.
You can view our full warranty statement here.
View our complete return policy here.
What is an eKey and how is it used?What is an eKey?
An eKey is an encrypted electronic key that can be sent to friends and family with Kevo-compatible smartphones. It works just like your existing mechanical key but resides on your Smartphone. Kwikset is pleased to announce that eKeys will be completely free of charge starting February 1, 2017. Please note that refunds are not available for eKeys purchased prior to February 1st, 2017.
Each eKey is unique and assigned specifically to a Kevo user. In order to guarantee the best security, sharing of eKeys is not available at this time.
What are the different eKey types?
- Owner eKey: When you set up your phone to work with the lock your phone will automatically receive the only owner eKey.
- Admin eKey: have full access to the lock, the lock's history, and its notifications in addition to being able to send, edit, or delete eKeys with the exception of the Owner.
- Anytime eKey: are able to lock or unlock the lock.
Can I get additional fobs?Yes, additional fobs are available for purchase as stand-alone accessories.