Yes, the Premis lock will remain in its last known state when the batteries are completely drained.
Read More4xAA batteries are expected to last up to a year based on 10 entries per day. However, misaligned doors where the lock faces resistance during lock/unlocking will shorten the battery life since the motor uses more power to exercise the latch. In addition, properly “handing” or calibrating the lock as outlined in the installation guide will maximize the battery life. Refer to the step 5 in the installation instructions.
Read More1. Slide cover up 2. Remove battery pack 3. Replace batteries Note: For Premis Traditional, use screw driver to remove the interior cover
Read MoreAmber flashes mean it is locked, while green flashes mean it is unlocked, and red means low battery.
Read More1. During initial setup, check that the barcode for HomeKit compatibility scanned properly during the installation steps. 2. Check that the iPhone running the Premis or Home app is within Bluetooth range and line of sight. 3. Replace batteries with new ones to ensure that lock is properly powered. Typical battery life based on 10 entries per day is 10-12 months if the door is properly aligned and the lock does not encounter interference in lock/unlocking the door. 4. Toggle the Bluetooth settings (Disable/Enable). If no effect, power cycle the phone (turn OFF, then turn ON) to reset Bluetooth. 5. Reset lock by pressing the “A” button for 10 seconds – you will hear a beep sound to confirm that reset is successful. You will need to redo the steps for adding the lock into your home using the Premis app.
Read MoreTest the lock/unlock with the door open and closed. If the issue only occurs when the door is closed, check on the following causes: 1. Door prep – ensure proper strike hole depth in the door frame. - Adjust tab on lower strike to center deadbolt head - Ensure deadbolt strike is at least 1” deep on frame of door - Check that door thickness is supported - 1-3/8" to 1-3/4 2. Do you need to push or pull the door to lock the deadbolt manually? 3. Weather stripping –check that weather stripping is not impending the door alignment and adjust if necessary 4. Battery corrosion – Check and replace batteries when necessary to avoid corrosion 5. Overtightened bolts - Remove interior trim and subassembly, loosen thru bolts, reinstall without overtightening the bolts Refer to “Warped Door” guide to make the necessary adjustments to properly align the door.
Read MoreYes, the lock will beep 10 times and flash red approximately 6 weeks prior to running out.
Read MoreInstall Batteriesa) Remove interior cover. b) Connect 9v battery.c) Secure battery into interior assembly.d) Reinstall battery cover.
Read MoreIf the lock is muted, you will not hear beeping during programming, normal operations, or systems signals. You will still get a low battery alarm. 1. Make sure the door is open. 2. if you have not enabled a programming code, press and release the program button. You will hear two beeps. If you have enabled a programming code, enter your programming code, then press Kwikset. You will hear one short beep and the keypad will flash green. 3. Press 5. You will hear one short beep and then keypad will flash green. 4. Press Kwikset. You will hear one long beep and the keypad will flash green if successful. If you hear three beeps and the keypad flashes red, it was unsuccessful. Repeat from step 1.
Read More