Halo requires a 2.4 GHz Wi-Fi network to operate – if your router is dual broadcasting in both 2.4GHz and 5GHz bands, you can try modifying your router settings to use 2.4GHz only.
If your home network’s Wi-Fi credentials have changed (network name or password) you will need to perform a Network Resetin order to connect your lock to the new network.
Try powering your router and modem off then on again.
Ensure there is adequate Wi-Fi coverage and signal strength at the location of the lock. If there is not adequate coverage, a Wi-Fi extender/repeater device can be placed between the router and the lock. To assess signal strength at the location of the lock, we recommend using one of the numerous free Wi-Fi Signal Strength applications available on your phone. Ideal signal strengths are as follows:
(-30 dBm) = Excellent - Max achievable signal strength. Your device is most likely only a few feet from the access point to achieve this signal.
(-67 dBm) = Very Good - Minimum signal strength for most enterprise applications.
(-70 dBm) = Okay - Minimum signal strength required for decent packet delivery.
(-80 dBm) = Not Good - Minimum signal strength for basic connectivity. Packet delivery may be unreliable.
(-90 dBm) = Unusable - Approaching or drowning in the background transmissions (or noise floor) and is causing serious interference with the signal. Any functionality is highly unlikely.