How can I troubleshoot the Wi-Fi connection of my Halo smart lock?

If your Halo lock is having Wi-Fi connectivity issues, try the below troubleshooting tips.

Note: Numerous variables can have a negative effect on Wi-Fi connection strength, making it difficult to pinpoint a single source of reduced performance.

Wi-Fi Troubleshooting Tips:

• Check your router settings to ensure your home network is broadcasting 2.4GHz frequency, is not hidden, and is password protected using the WPA2 security protocol.
• If your home network’s Wi-Fi credentials have changed (network name or password) you will need to perform a Network Reset in order to connect your lock to the new network. 

•  Try powering your router and modem off then on again.

• Ensure there is adequate Wi-Fi coverage and signal strength at the location of the lock. If there is not adequate coverage, we recommend a Wi-Fi extender/repeater device be placed between the router and the lock.