How can I troubleshoot the Wi-Fi connection of my Halo smart lock?

1. Check your router settings to ensure your home network is broadcasting 2.4GHz frequency and is not hidden.
2. Check if it is password protected using the WPA2 or WPA3 security protocol.
3. If your lock is unable to detect any Wi-Fi networks during lock setup (after following steps 1 and 2), please power cycle your lock by removing and replacing the battery pack, then resume setup.
4. If your home network’s Wi-Fi credentials have changed, for Halo Select you can perform the Wi-Fi reconfiguration from the App.
• Go to the Lock Settings in the Kwikset App and select “Wi-Fi Settings”.
• Understand the Network Requirements listed in the page and click on “CONTINUE”.
• Attention: Clicking on CONTINUE will disconnect the user from the current network temporarily, as the new Wi-Fi network scanning is in place. The lock will still be accessible over BLE.
• In the subsequent page all the supported Wi-Fi network names including the recent network that the lock was connected to were listed. The networks are shown in the order of their signal strength.
• Choose the desired network and complete the setup.
• In case of not connecting to any network, a connection is automatically reinstated to the previous network, after 15mins.


5. Ensure there is adequate Wi-Fi coverage and signal strength at the location of the lock. If there is not adequate coverage, we recommend a Wi-Fi extender/repeater device be placed between the router and the lock.
6. Try powering your router and modem off then on again.

Note: Many variables can have a negative effect on Wi-Fi connection strength, making it difficult to pinpoint a single source of reduced performance.

Wi-Fi Troubleshooting Tips:

• Check your router settings to ensure your home network is broadcasting 2.4GHz frequency, is not hidden, and is password protected using the WPA2 security protocol.
• If your home network’s Wi-Fi credentials have changed (network name or password) you will need to perform a Network Reset to connect your lock to the new network.
• Try powering your router and modem off then on again.
• Ensure there is adequate Wi-Fi coverage and signal strength at the location of the lock. If there is not adequate coverage, we recommend a Wi-Fi extender/repeater device be placed between the router and the lock.