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 How can I troubleshoot the Wi-Fi connection of my Halo smart lock?

If your Halo lock is having Wi-Fi connectivity issues, try the below troubleshooting tips.

Note: Numerous variables can have a negative effect on Wi-Fi connection strength, making it difficult to pinpoint a single source of reduced performance.


Wi-Fi Troubleshooting Tips:

  • Check that your home network is broadcasting a 2.4 GHz frequency, is not hidden and password protected with WPA2 encryption.
  • If your home network’s Wi-Fi credentials have changed (network name or password) you will need to perform a Network Reset in order to connect your lock to the new network. 
  •  Try powering your router and modem off then on again.
  • Ensure there is adequate Wi-Fi coverage and signal strength at the location of the lock. If there is not adequate coverage, we recommend a Wi-Fi extender/repeater device be placed between the router and the lock.