45430 Dulles Crossing Plz
Sterling, VA 20166
Distance: 2.88 miles away
The Home Depot
43675 Greenway Corp Dr
Ashburn, VA 20147
Distance: 2.92 miles away
22183 Shaw Road
Sterling, VA 20166
| Wholesale Distributer
Distance: 3.77 miles away
View All Results

Upside Down Key

Holiday Support Hours:

Friday - 5/24 | 7:00 AM to 12:00 PM PST
Saturday - 5/25 | 6:30 AM to 2:30 PM PST
Sunday - 5/26 | Closed
Monday - 5/27 | Closed – Memorial Day
Tuesday - 5/28 | 7:00 AM to 4:00 PM PST

Please note that any warranty support emails sent during the holiday closures will result in a delayed response. Our Call Center Support hold times and email response times are longer than usual after holiday closures, please be patient with us during these times.

Upside Down Key

Rate This Faq

If the key is upside down when installing the lock, the cylinder must be removed in order to change the key way. 


The cylinder removal tool (81467-003) may be needed in order to do complete this operation. Please contact consumer service through Ask A Question to order this tool.




Please view instructions below on how to remove the cylinder to change the key way.

1. Step 1: Rotating the round spindle for removal.


2. Step 2: Removing Round Spindle.


3. Step 3: Inserting cylinder removal tool and removing cylinder.


4. Step 4: Reinserting the cylinder.



No documents matching this FAQ.