Lowe's
45430 Dulles Crossing Plz
Sterling, VA 20166
703-948-0010
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43675 Greenway Corp Dr
Ashburn, VA 20147
703-726-2883
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22183 Shaw Road
Sterling, VA 20166
703-450-5880
| Wholesale Distributer
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Upside Down Key


Holiday Support Hours:

Friday - 5/24 | 7:00 AM to 12:00 PM PST
Saturday - 5/25 | 6:30 AM to 2:30 PM PST
Sunday - 5/26 | Closed
Monday - 5/27 | Closed – Memorial Day
Tuesday - 5/28 | 7:00 AM to 4:00 PM PST

Please note that any warranty support emails sent during the holiday closures will result in a delayed response. Our Call Center Support hold times and email response times are longer than usual after holiday closures, please be patient with us during these times.


Upside Down Key

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If the key is upside down when installing the lock, the cylinder must be removed in order to change the key way. 

 

The cylinder removal tool (81467-003) may be needed in order to do complete this operation. Please contact consumer service through Ask A Question to order this tool.

 

                  

 

Please view instructions below on how to remove the cylinder to change the key way.



1. Step 1: Rotating the round spindle for removal.

 



2. Step 2: Removing Round Spindle.

 



3. Step 3: Inserting cylinder removal tool and removing cylinder.

 



4. Step 4: Reinserting the cylinder.

 

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