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Upside Down Key

In honor of the Thanksgiving Day Holiday, our offices will be closed starting at 3:00pm PST Wednesday Nov. 22, 2017, Thursday Nov. 23, 2017 and Friday Nov. 24, 2017. We will resume operational hours on Monday Nov. 27, 2017 from 6:30am to 4:30pm PST. Please note that any warranty support emails sent during this extended holiday weekend will result in a delayed response.

Upside Down Key

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If the key is upside down when installing the lock, the cylinder must be removed in order to change the key way. 


The cylinder removal tool (81467-003) may be needed in order to do complete this operation. Please contact consumer service through Ask A Question to order this tool.




Please view instructions below on how to remove the cylinder to change the key way.

1. Step 1: Rotating the round spindle for removal.


2. Step 2: Removing Round Spindle.


3. Step 3: Inserting cylinder removal tool and removing cylinder.


4. Step 4: Reinserting the cylinder.



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