4 Finishes Tustin Interior Pack - Left Handed - Pull Only - for Signature Series 802 Handlesets Signature Series Details Support
2 Finishes Tustin Interior Pack - Left Handed - Pull Only - for Kwikset Series 699 Handlesets Signature Series 5 Details Support
4 Finishes Ladera Interior Pack - Left Handed - Pull Only - for Signature Series 802 Handlesets Security Series Details Support
6 Finishes Balboa Interior Pack - Left Handed - Pull Only - for Kwikset Series 699 Handlesets Security Series Details Support
6 Finishes Balboa Interior Pack - Left Handed - Pull Only - for Signature Series 802 Handlesets Security Series Details Support
4 Finishes Halifax Interior Pack (Square) - Deadbolt Keyed One Side Signature Series 4 Details Support
3 Finishes Tustin Interior Pack - Right Handed - Pull Only - for Kwikset Series 699 Handlesets Signature Series Details Support
2 Finishes Tylo Interior Pack - Pull Only - for Kwikset Series 699 Handlesets Security Series 5 Details Support
6 Finishes Tustin Interior Pack - Pull Only - for Signature Series 802 Handlesets Signature Series 4.7 Details Support
Discontinued 6 Finishes Commonwealth Interior Pack - Left Handed - Pull Only - for Signature Series 802 Handlesets Signature Series Support
Discontinued 4 Finishes Katara Interior Pack - Left Handed (Round) - Pull Only - for Signature Series 819 Handlesets Signature Series Support
Discontinued 4 Finishes Ladera Interior Pack - Left Handed - Pull Only - for Kwikset Series 699 Handlesets Security Series Support
Discontinued 5 Finishes Lido Interior Pack - Left Handed - Pull Only - for Kwikset Series 699 Handlesets Signature Series 5 Support
Discontinued 9 Finishes Brooklane Interior Pack - Left Handed - Pull Only - for Signature Series 802 Handlesets Signature Series Support
Discontinued 5 Finishes Lido Interior Pack - Left Handed - Pull Only - for Signature Series 802 Handlesets Signature Series 5 Support
Discontinued 4 Finishes Katara Interior Pack - Left Handed (Round) - Pull Only - for Signature Series 802 Handlesets Signature Series Support
Discontinued 3 Finishes Avalon Interior Pack - Left Handed - Pull Only - for Signature Series 802 Handlesets Signature Series Support
Discontinued 4 Finishes Vedani Interior Pack (Round) - Pull Only - for Signature Series 819 Handlesets Signature Series Support
Discontinued 4 Finishes Commonwealth Interior Pack - Right Handed - Pull Only - for Signature Series 802 Handlesets Signature Series Support
Answer How do I install/replace my 910S Signature Series Deadbolt battery? Remove battery cover and battery pack from interior assembly by unscrewing the screws along the interior cover. Make sure turnpiece is in the vertical position Install 4 AA batteries in battery pack. Install battery pack. Read More
Answer How do I install/replace my Signature Series or SmartCode Deadbolt batteries? Remove battery cover and battery pack from interior assembly. Install 4 AA batteries in battery pack. Install battery pack. If a smart home product- Initiate the pairing process at your smart home controller. Read More
Answer How do I install/replace my SmartCode lever batteries? If a deadbolt is installed above the lever, remove interior assembly when battery replacement is required. Remove battery cover and battery pack from interior assembly. Install 4 AA batteries in battery pack. Install battery pack. If a smart home product- Initiate the pairing process at your smart home controller. Read More
Answer How to Replace The Batteries In Kevo Smart Lock? Remove interior screws Turnpiece must be vertical. Slide to remove the interior cover Remove the battery pack Replace the batteries Install battery pack Reinstall interior screws Read More
Answer On my Smartcode Deadbolt, Lock beeps continuously Interior assembly is disconnected from exterior. Remove battery pack, reconnect the interior to the exterior, then reinstall battery pack. Read More
Answer How to peform a door handing for my Smartcode touchscreen? Perform the automatic door handing process 1. Remove the interior cover and battery pack 2. Make sure the door is open, and insert the battery pack. 3. After a few seconds, the latch bolt will retract and extend on its own to learn the orientation of the door. This is called the door handing process, and it is crucial to lock operation. Once the door handing process is complete, the touchscreen will indicate success or failure: Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern 4. If the touchscreen indicates a failure, attempt this procedure again. If the door handing process is still unsuccessful after a second attempt, consult the Programming and Troubleshooting Guide on the SmartCode 915. Perform the manual door handing process If needed, the door handing process can be initiated manually. This is useful if the lock is being moved to a different door 1. Remove battery pack. 2. Press and HOLD the Program button while reinserting the battery pack. Release button once battery pack is installed. The status LED will flash red and green. 3. Press the Program button once more. 4. The latch bolt will extend and retract to learn the orientation of the door. Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern Read More
Answer Is my SmartCode 909/910 deadbolt? Can it be installed both on a left and right hand door? The SmartCode is reversible and can be installed on both left and right hand doors. (1) Hold LOCK button on keypad while (2) inserting the battery pack into the interior. The lock will automatically sense the handing of the door and will extend & retract deadbolt latch. Two beeps will sound in approximately 30 seconds to confirm successful installation. Read More
Answer On my Smartcode 909/910, the latch bolt is not moving in the correct direction and the turnpiece will not rotate. The door handing process was not executed during installation, and the lock does not know the orientation of the doorPerform the door handing process:1. Remove battery pack by unscrewing interior. 2. Press and hold the Lock button while installing battery pack. Hold the unlock button until the latch bolt starts moving on its own.2. Did the latch bolt retract and extend on its own when the battery pack was installed?No? Press and hold the Lock button while installing battery pack Read More
Answer On my Smartcode Deadbolt, the lock beeps, the keypad flashes red, and the door cannot lock. 8 possible issues: The door handing process was not executed during installation. This step will teach your lock the orientation of your door and is crucial to lock operation. Remove interior cover and battery pack. Press and HOLD the Lock button while installing battery pack. Hold button until the latch bolt starts moving on its own. Did the latch bolt retract and extend on its own when the battery pack was installed? Note: Latch bolt will only retract half way. NO - Remove battery pack, wait 15 seconds, then attempt the process again. YES - Door handing process was successful! The hole in the door is misaligned. Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door. The wrong deadbolt latch is installed. SmartCode deadbolts require a tapered latch bolt for ease of operation. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Remove the lock from the door, including the old latch. Replace with the new tapered latch that came with the lock and reinstall the lock. The deadbolt latch and strike are misaligned, causing the latch to bind. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch. As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. The hole in the door frame for the latch bolt is not drilled deep enough. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep. The mounting plate is placing tension on the torque blade. Attempt to lock and unlock the door with the key. If it is unable to rotate, remove the interior assembly from the mounting plate. Test the key again. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly. The clutch is disengaged. Remove the battery pack. Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Attempt to rotate the turnpiece on the interior assembly to the vertical position. If it cannot rotate to the vertical position, the clutch has become disengaged. Place the battery cover onto the interior assembly, making sure to align the turnpiece with the shaft. Rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). This will re-engage the clutch. Align the turnpiece with the torque blade and reinstall the interior assembly on the door. Read More
Answer On my Smartcode, the lock fails to pair with a smart home system. Two possible issues: The lock was not removed completely from another network before being paired with the new network. Follow your smart home system’s instructions to remove (exclude/unpair) the device from any other network. Then, attempt to pair (add/include) the lock again. The lock is not close enough to the controller. Some Z-wave systems require that the lock be within 12” of the controller during the pairing process. If the lock has already been installed on the door, remove the interior assembly from the mounting plate. Make sure the batteries are installed, and bring the interior assembly next to the controller. Follow your smart home system’s instructions to begin pairing at the controller. The lock may need to remain stationary for 60 seconds during pairing. Note: Some locks have an anti-tamper alarm that will sound if the interior is disconnect from the exterior. If this alarm is heard, perform the following: Remove the battery pack from the interior. Remove the exterior assembly from the door. Connect the cable from the exterior assembly to the interior assembly. Reinstall the battery pack. Perform the pairing process while the interior and exterior are connected. Read More
Answer On my Smartcode keypad, the lock fails to pair with a smart home system. Two possible issues: The lock was not removed completely from another network before being paired with the new network. Follow your smart home system’s instructions to remove (exclude/unpair) the device from any other network. Then, attempt to pair (add/include) the lock again. The lock is not close enough to the controller. Some Z-wave systems require that the lock be within 12" of the controller during the pairing process. If the lock has already been installed on the door, remove the interior assembly from the mounting plate. Make sure the batteries are installed, and bring the interior assembly next to the controller. Follow your smart home system’s instructions to begin pairing at the controller. The lock may need to remain stationary for 60 seconds during pairing. Note: Some locks have an anti-tamper alarm that will sound if the interior is disconnect from the exterior. If this alarm is heard, perform the following. Remove the battery pack from the interior. Remove the exterior assembly from the door. Connect the cable from the exterior assembly to the interior assembly. Reinstall the battery pack. Perform the pairing process while the interior and exterior are connected Read More
Answer On my Smartcode Touchscreen, The lock beeps, the Checkmark and Lock symbols alternate flashing, and the door cannot lock 7 possible reasons: The door handing process was not executed during installation. Perform the manual door handing process in the Installation Guide. Perform the manual door handing process If needed, the door handing process can be initiated manually. This is useful if the lock is being moved to a different door Remove battery pack. Press and HOLD the Program button while reinserting the battery pack. Release button once battery pack is installed. The status LED will flash red and green. Press the Program button once more. The latch bolt will extend and retract to learn the orientation of the door. Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern The wrong deadbolt latch is installed. SmartCode deadbolts require a tapered latch bolt for ease of operation. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Remove the lock from the door, including the old latch. Replace with the new tapered latch that came with the lock and reinstall the lock. The deadbolt latch and strike are misaligned, causing the latch to bind. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch. As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. The hole in the door frame for the latch bolt is not drilled deep enough. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep. The mounting plate is placing tension on the torque blade. Attempt to lock and unlock the door with the key. If it is unable to rotate, remove the interior assembly from the mounting plate. Test the key again. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly. The clutch is disengaged. Remove the battery pack. Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Attempt to rotate the turnpiece on the interior assembly to the vertical position. If it cannot rotate to the vertical position, the clutch has become disengaged. Place the battery cover onto the interior assembly, making sure to align the turnpiece with the shaft. Rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). This will re-engage the clutch. Align the turnpiece with the torque blade and reinstall the interior assembly on the door. Read More
Answer On my Smartcode 909/910, the deadbolt latch does not extend or retract on its own during the door handing process. The door handing process was not performed correctly. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own. The latch is installed upside down. For Smarcode 909 see page 8 here. For Smartcode 910 see page 8 here. The mounting plate is placing tension on the torque blade. The clutch is disengaged. For Smarcode 909 see page 7 here. For Smartcode 910 see page 7 here. The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online. The keypad is unresponsive. Make sure switch #3 is on. Use a fresh set of batteries and perform the door handing process. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If no beeping is heard, this is a keypad error. Contact Technical Support for further troubleshooting. Read More
Answer On my Smartcode Deadbolt, the deadbolt latch does not extend or retract on its own during the door handing process. Four possible issues: 1. The door handing process was not performed correctly. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own. 2. The mounting plate is placing tension on the torque blade. For 913 - See page 10 here. For 914 - See page 10 here. For 915 – See page 12 here. For 916 – See page 12 here. 3. The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online 4. The keypad is unresponsive. Make sure switch #3 is on. Use a fresh set of batteries and perform the door handing process. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If no beeping is heard, this is a keypad error. Contact Technical Support for further troubleshooting. Read More
Answer Do I need to remove the entire interior cover to change the batteries? No, you do not need to remove the entire interior cover to change the batteries. Remove the security screw securing the black RF window to the interior cover so the black RF window can be pushed up to expose the battery pack tab. Use the tab to pull the battery pack up for quick access to the batteries. For detailed instructions on how to remove the security screw, please see install guide. Read More
Answer Do I need to remove the entire interior cover to change the batteries on the Home Connect 620? No, you do not need to remove the entire interior cover to change the batteries. Remove the security screw securing the black RF window to the interior cover so the black RF window can be pushed up to expose the battery pack tab. Use the tab to pull the battery pack up for quick access to the batteries. For detailed instructions on how to remove the security screw, please see installation guide. Read More
Answer How do I install/replace my Premis batteries? 1. Slide cover up 2. Remove battery pack 3. Replace batteries Note: For Premis Traditional, use screw driver to remove the interior cover Read More
Answer The Screen On My Obsidian Doesn’t Light-Up/Wake-Up When I Touch It. Check that the batteries have power, are inserted correctly into the battery pack, and that the battery pack is inserted correctly. For detailed instructions on how to change the batteries, please see the installation guide.If the issue remains, check that the cable between the keypad and the interior is connected with the proper alignment and completely inserted. For detailed instructions on how to connect the cable, please see the installation guide.HELPFUL TIP: When waking up the Obsidian, it’s best to touch the screen with multiple fingers, your palm, or the back of your hand until you hear a beep or the screen lights up. Read More
Answer The keypad on my Home Connect 620 doesn’t light up/wake up when I push a button. A: Check that the batteries have power, are inserted correctly into the battery pack, and that the battery pack is inserted correctly. For detailed instructions on how to change the batteries, please see install guide. A: Check that the cable between the keypad and the interior is connected with the proper alignment and is completely inserted. For detailed instructions on how to connect the cable, please see install guide. Read More
Answer On my Smartcode 909/910, the lock beeps, the keypad flashes red, and the door cannot lock. The door handing process was not executed during installation. Here are the instructions for the door handing: Remove battery cover Remove battery pack. Make sure the turnpiece is in the vertical position Press and HOLD the Lock button while installing battery pack. Hold button until the latch bolt starts moving on its own. Did the latch bolt retract and extend on its own when the battery pack was installed? YES- Door handing process was successful! Proceed to next step after latch bolt stops moving. NO- Remove battery pack, wait 15 seconds, then attempt the process again. The hole in the door is misaligned. Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door The wrong deadbolt latch is installed. SmartCode deadbolts require a tapered latch bolt for ease of operation. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Remove the lock from the door, including the old latch. Replace with the new latch and reinstall the lock. The deadbolt latch and strike are misaligned, causing the latch to bind. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch. As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. The hole in the door frame for the latch bolt is not drilled deep enough. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep. The mounting plate is placing tension on the torque blade. Attempt to lock and unlock the door with the key. If it is unable to rotate, remove the interior assembly from the mounting plate. Test the key again. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly. The clutch is disengaged. Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Attempt to rotate the turnpiece on the interior assembly. If it does not rotate smoothly, the clutch has become disengaged. Simply rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). This will re-engage the clutch. Align the turnpiece with the torque blade and reinstall the interior assembly on the door. The latch is installed upside down. A quick way to tell that the latch is upside down is to look at the face of the cylinder. If it is upside down, the latch is installed upside down. Remove the entire lock assembly from the door, including the latch. Reinstall the latch, making sure the word “UP” faces upward. Reinstall the lock. If the turnpiece does not align with the torque blade, rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). Perform the door handing process once the lock is fully installed. For visuals click here. Read More
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