Answer

"Lock Not Available Error Message" appearing on my Premis App

1. During initial setup, check that the barcode for HomeKit compatibility scanned properly during the installation steps. 2. Check that the iPhone running the Premis or Home app is within Bluetooth range and line of sight. 3. Replace batteries with new ones to ensure that lock is properly powered. Typical battery life based on 10 entries per day is 10-12 months if the door is properly aligned and the lock does not encounter interference in lock/unlocking the door. 4. Toggle the Bluetooth settings (Disable/Enable). If no effect, power cycle the phone (turn OFF, then turn ON) to reset Bluetooth. 5. Reset lock by pressing the “A” button for 10 seconds – you will hear a beep sound to confirm that reset is successful. You will need to redo the steps for adding the lock into your home using the Premis app.

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Answer

On my Premis, what should I do if my bolt jam occurs frequently, batteries need to be replaced often or the motor sound slow?

Test the lock/unlock with the door open and closed. If the issue only occurs when the door is closed, check on the following causes: 1. Door prep – ensure proper strike hole depth in the door frame. - Adjust tab on lower strike to center deadbolt head - Ensure deadbolt strike is at least 1” deep on frame of door - Check that door thickness is supported - 1-3/8" to 1-3/4 2. Do you need to push or pull the door to lock the deadbolt manually? 3. Weather stripping –check that weather stripping is not impending the door alignment and adjust if necessary 4. Battery corrosion – Check and replace batteries when necessary to avoid corrosion 5. Overtightened bolts - Remove interior trim and subassembly, loosen thru bolts, reinstall without overtightening the bolts Refer to “Warped Door” guide to make the necessary adjustments to properly align the door.

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Answer

How to mute/unmute my SmartCode 955?

If the lock is muted, you will not hear beeping during programming, normal operations, or systems signals. You will still get a low battery alarm. 1. Make sure the door is open. 2. if you have not enabled a programming code, press and release the program button. You will hear two beeps. If you have enabled a programming code, enter your programming code, then press Kwikset. You will hear one short beep and the keypad will flash green. 3. Press 5. You will hear one short beep and then keypad will flash green. 4. Press Kwikset. You will hear one long beep and the keypad will flash green if successful. If you hear three beeps and the keypad flashes red, it was unsuccessful. Repeat from step 1.

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Answer

What are the sounds and lights for my SmartCode 955?

If you hear 2 short beeps and 2 short green flashes, it means that correct user code entered to unlock door.If you hear 1 short beeps and 1 long red flash, it means that the lock auto locks. If you hear 2 short beeps, it means that the turnpiece rotated to unlock position. If you hear 1 long beep, it means that the turnpiece rotated to locked position. If you hear 10 short beeps and 10 short red flashes, it means low battery. If you hear 15 long beeps and 15 long red flashes, it means 3 incorrect user codes entered. If you hear 1 long beep, it means that your lock is entering factory reset mode after program button is pressed and help for 30 secondsIf you hear 2 beeps, , it means that your lock is entering programming mode after pressing and releasing the programming buttonIf you hear 1 long beep and 1 long green flash, this means your programming was successfulIf you hear 3 short beeps and 3 short red flashes, this means your programming was unsuccessful

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Answer

Can I turn off the beeping sounds on my Aura deadbolt?

Yes, the following lock settings can be turned on/off via the Kwikset App within Bluetooth range of your Aura lock: -LED -Audio/Beeps -Auto-Lock Click here to view instructions.

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Answer

The Deadbolt Does Not Lock The Door And Kevo Convert Beeps/Lights Up Red.

This is a ‘bolt jam’ alert. It means that Kevo Convert was unable to extend the deadbolt and your door was not locked. This happens when the door was not shut properly and the deadbolt could not fully extend into the strike hole. Make sure the door is shut properly to avoid a ‘bolt jam’. If you continue to get a bolt jam alert and you find yourself pulling the door shut to avoid a bolt jam, please be aware of the following: Due to temperature changes and humidity, doors can become ‘warped’. This is common and more likely for older doors. If that happens, you can help Kevo Convert lock your door by making adjustments to the door to better align the deadbolt with the strike hole. Kevo Convert ideally needs to extend the bolt with the least amount of friction possible for the best performance. Also, please note that friction between the bolt and strike can impact the battery performance of Kevo Convert. More friction means that the motor needs to work harder to lock your door, so your battery life may be impacted. Please refer to instructions in the Warped Door Kit Installation Guide for adjusting a warped door.

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Answer

I Have Installed My Kevo Smart Lock But The Latch Will Not Correctly Extend Or Retract/I Hear A Clicking Sound

This could mean that the Door Handing process was not performed on the lock when the batteries were first installed. Proceed with the Door Handing process. If the problem persists, check to make sure that the door and strike plate are not misaligned, that the deadbolt can lock and unlock without friction, and that the latch bolt hole in the door jamb is deep enough for the latch bolt.Door handing instructions:1. Remove the battery cover.2. Remove the battery pack from the lock.3. While holding the Program button, reinsert the battery pack, then release the Program button.4. Press the Program button once more, and the lock will go through the door handing process.5. Reinstall the battery cover.

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My Kevo Is Not Beeping. How do I unmute my Kevo?

Ensure that the Sound switch is in the ON position. The Sound switch is the third switch from the left.

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Answer

When I Touch My Kevo Smart Lock My Smart Device Buzzes/Beeps But Nothing Happens

1. Hold the smart device close to the Kevo deadbolt and touch the lock. If your smart device doesn't vibrate, and the Bluetooth symbol (located at the top of your screen) doesn't flash, this is an indication that there is no Bluetooth communication. Make sure the app is open (either in background or foreground) and you are signed in to the correct account in your mobile app. Make sure Bluetooth is turned on and that Bluetooth sharing is enabled. You can change your Bluetooth sharing settings on an Apple device by navigating to Settings > Privacy > Bluetooth Sharing.2. Make sure you are touching the Kevo on the deadbolt rose. The light ring will not react if you touch the face of the lock.3. Make sure the batteries in the interior assembly are good and correctly installed. If you are using a Kevo fob, make sure the Kevo fob battery is good. The Kevo fob's battery is good if its LED flashes green for a several seconds when you press the button on the fob.4. Temporarily remove the interior Kevo assembly from the door, and make sure that both cables are connected tightly and not damaged.If you are still experiencing issues, please call Kevo support.

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