Amber flashes mean it is locked, while green flashes mean it is unlocked, and red means low battery.
Read MoreTest the lock/unlock with the door open and closed. If the issue only occurs when the door is closed, check on the following causes: 1. Door prep – ensure proper strike hole depth in the door frame. - Adjust tab on lower strike to center deadbolt head - Ensure deadbolt strike is at least 1” deep on frame of door - Check that door thickness is supported - 1-3/8" to 1-3/4 2. Do you need to push or pull the door to lock the deadbolt manually? 3. Weather stripping –check that weather stripping is not impending the door alignment and adjust if necessary 4. Battery corrosion – Check and replace batteries when necessary to avoid corrosion 5. Overtightened bolts - Remove interior trim and subassembly, loosen thru bolts, reinstall without overtightening the bolts Refer to “Warped Door” guide to make the necessary adjustments to properly align the door.
Read MoreIn normal operating mode: Amber indicates locked. Green indicates unlocked. Red indicates low battery. For other operating modes, please see Aura installation guide.
Read MoreIf your latch bolt is to the right of your lock when you view it from the inside, simply push the program button one more time to re-initiate handing. This additional step is required to finalize the handing. If your latch bolt is to the left of your lock when you view it from the inside, make sure your batteries are correctly installed and repeat the door handing process, as follows:Remove the battery pack and press and hold down the Program button.Fully re-insert the battery pack and then release the button.Press the Program button once more.The latch bolt will retract and extend on its own.
Read MoreThis means that the smart device or Kevo fob that you are using is out of activation range. This range is based on the calibration distance. First try repositioning your smart device or Kevo fob closer to the lock when locking/unlocking. If you are close enough to the door to unlock it manually with a key and you still see the magenta flash, then you should recalibrate your lock. When calibrating, you want to stand at the distance that you normally would when you are locking/unlocking your Kevo with the smart device or Kevo fob in the same location it would normally be (i.e. your pocket, purse or backpack). If you still see magenta after you've recalibrated, perform the following test: Remove your smart device or Kevo fob from your pocket or purse, hold it up close to outside of the Kevo lock, and touch the deadbolt.If the light ring no longer flashes magenta, recalibrate your smart device or Kevo fob once more.If the light ring still flashes magenta, the thinner cable inside the lock could be damaged. Remove the interior assembly from your door and inspect the thinner cable for damage.If you see damage to the cable or you are still experiencing issues, call Kevo support.
Read MoreEnsure that the Status LED switch is in the ON (up) position. The Status LED Switch is the first switch from the left on the back panel of the lock.
Read MoreThis likely means that the Kevo does not see the smart device or fob or it thinks the smart device/Kevo fob is inside. If you are using a smart device, make sure it is on, that Bluetooth is enabled, that you are signed in to the Kevo app and it is running, either in the background or the foreground.If using a fob, check to make sure the fob battery is not dead.If Kevo is still unresponsive, force close the app and restart the app.You may need to calibrate your device or Kevo fob. If the calibration process fails, indicated by a red flashing light ring at the end of the third touch sequence, attempt the calibration again. If calibration continues to fail, call Kevo support.
Read MoreKEVO AUDIO/VISUAL FEEDBACKFor Kevo Traditional, please refer to the installation guide under "Light String Notifications" which is on page 10.For Kevo Contemporary, please refer to the installation guide under "Light String Notifications" which is on page 10.
Read MoreThe Status LED is the small light on the inside of the door, just above the Kevo's turnpiece. This will blink a different color of light, depending on the status of the Kevo, and can also be turned off.AMBER - Kevo is locked and no battery change requiredAMBER followed by RED - Kevo is locked and battery change requiredGREEN - Kevo is unlocked and no battery change requiredGREEN followed by RED - Kevo is unlocked and battery change requiredRED - Kevo's batteries are low and battery change requiredTO TURN THE STATUS LED OFF:1. Remove the battery cover.2. Move the first switch (on the far left) to the off (down) position.
Read More