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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Hawthorne Single Cylinder Handleset with Juno Knob in Rustic Bronze is rated out of 5 by 11.
Rated 4 out of 5
from Looks Great We've had this handle set for 2 years. We love the look, and we've only had to tighten the handle once. Unfortunately, we were unable to rekey the deadbolt to match our security screen, so we are unable to deadbolt our front door (but we can and do the security screen) when we leave the house.
Date published: 2015-02-27
Rated 2 out of 5
from Inside handle broke off Inside handle broke from from the outside, lower lever part of lock. It appears the 2 bolts holding the 2 pieces together and connects thru the locking mechanism failed. The door was unable to be opened from the outside.
Date published: 2016-01-06
Rated 5 out of 5
from Great Product * Super Customer Service Bought this product about three years ago. It was very easy to install and looked amazing. We did have a problem with the latch not retracting when you pushed down to open the door. I called customer service, filed a warranty claim and they sent a brand new set in the box just like I purchased it not just some repair parts. In my profession I have learned things break the most important thing how is the manufacturer going to handle the problem when these instances occur and thats why I choose Kwickset. This is a five star company with great products.
Date published: 2016-03-05
Rated 5 out of 5
from Durable well made exterior door handle/deadbolt I've had this product on my front and back doors for almost three years now. My house had been broken into and shortly after I bought and installed this handle/deadbolt on my exterior front door. The perpetrator kicked in the door which obliterated the door frame however the door handle and deadbolt received no damage whatsoever! I was still able to use the handle/deadbolt when the new door was installed. I really like the smartkey feature too. I was able to rekey the back door deadbolt myself so that I only have to carry one key for both front and back doors. Installation was very easy as well as the smartkey function. Product still looks new even after almost 3 years of being exposed to the outdoor elements of hot sun and cold winters. Very happy with my purchase.
Date published: 2015-04-18
Rated 5 out of 5
from Kwikset - Hawthorne in Venetian Bronze I contracted my the construction of my own home about 7 years ago. I used Kwikset throughout the house because Kwikset is a name I could trust. we love the natural wear of the Venetian Bronze finish. I have only had one issue and that was that the thumb-latch broke. I called Kwikset and they resolved the issue immediately as a warranty item and I installed the repair item myself.
Date published: 2015-02-09
Rated 3 out of 5
from Like other reviewers on Amazon, mine developed a problem where you have to turn it really hard from the inside to open the door. Upon inspection, there is a piece that has worn down (hard to describe). Also, the finish on the exterior side started to look poor after a couple years. It gets beat by the sun all day.
Date published: 2015-06-01
Rated 4 out of 5
from Sleek design and functionality WE have had this lock set for 4 years. It has been very durable and reliable. Two years into our use the exterior latch became lose and the door would not open from the outside. I called Kwikset and they very quickly and courteously sent a replacement. Great customer service and products.
Date published: 2016-03-10
Rated 5 out of 5
from Great product Had it over 3 years and I still get compliments on the look. Also the sense of security is a great plus.
Date published: 2016-04-26
Just replaced all my knobs with Katara levers. They are great. Can we get a Katara lever interior trim for what appears to be a Hawthorne handleset that now has a knob on the inside?
Hello Marty51,Thank you for your interest in Kwikset model # 800HEXJ-11P-SMT. Kwikset model series #974KTL 11P may be special ordered.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-06-24
My 800 series Hawthorne handset deadbolt lock suddenly won't turn with the old key. And since it can't turn to the learn position, it can't be rekeyed with the Smart Key. What should I do?
Hello Jim VC,Thank you for your interest in Kwikset model # 800HEXJ-11P-SMT. We apologize for the inconvenience you have encountered.Below you will find some trouble shooting steps to reset your cylinder.1st: Insert the last key that you tried to program to the unit.2nd: Pull the key out a notch at a time and try to turn it at the same time to the quarter turn position to the right.3rd: If the key turns to the quarter turn position, insert your smart key tool and then remove your key.4th: Remove the key and Insert the key that came with the box and turn it back to vertical at 12 o'clock.5th: Then re-do the re-keying steps that came with the box.Sincerely,Kwikset Support Team
Date published: 2016-06-20
Hi. I need to replace one of the screws to the deadbolt that was stripped by the painter. Is this possible and, if so, how? Thanks.
Hello MCG,Thank you for your interest in Kwikset model # 800HEXJ-11P-SMT. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-06-20
Can the interior handle be replaced with a lever. All the other locksets and passage sets are lever style
Hello Bruno,Thank you for your interest in Kwikset model # 800HEXJ-11P-SMT. The interior pack can be ordered separately using model # 966 and the desired lever in the Venetian Bronze finish.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-05-31
I bought this exact model from Home Depot but one of the screws for the deadbolt was not threaded...I can't find this exact screw anywhere. Could I possibly get one shipped to me or direct me to where I could get one? Thanks.
Hello markm85,Thank you for your interest in Kwikset model # 800HEXJ-11P-SMT. We apologize for the inconvenience you have encountered with your lock. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Sincerely,Kwikset Support Team
Date published: 2016-05-04
We have Qwikset handleset just like this one . . . except it has a lever handle. Can't I buy one like this with a lever handle? We can't use any other model, or else we will also have to paint our door since all others have smaller "footprints".
Hello Riles,Thank you for your interest in Kwikset products. We apologize for the inconvenience you have encountered. The interior lever for this model is Kwikset model series # 966 and the desired lever in the Venetian Bronze (11p) finish.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxSincerely,Kwikset Support Team
Date published: 2016-04-11
Where can I buy just the thumb turn for the deadbolt No warrantee info available we just bought the house and its missing Thanks
Hello crice,Thank you for your interest in the Hawthorne Single Cylinder Handleset with Juno Knob in Venetian Bronze with model# 800HEXJ-11P-SMT. The thumb turn for the deadbolt is item#82217. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspx for general retailer locations of where Kwikset products are sold.Thank you,Kwikset Support Team
Date published: 2016-03-18
Can you recommend an interior lever handset, rather than the Juno traditional knob, that will work with and be of complementary style to the Hawthorne handleset? Will any over your lever handsets work with the Hawthorne?
Hello bdmd5093,Thank you for your interest in Kwikset model # 800HEXJ-11P-SMT. Kwikset model #966 and the desired lever will be compatible with your exterior set.Thank you,Kwikset Support Team
Date published: 2016-01-27