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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Hawthorne Single Cylinder Handleset, Exterior Only in Antique Nickel is rated out of 5 by 18.
Rated 4 out of 5
from Pretty Good but a few issues apparently. It looks good and has functioned fairly well considering. However, I have had issues with the exterior latch NOT opening the door. I take apart the handle set and usually find a screw loose which I reinstall, and have to tap the piece that attaches to the handle back into place. Unfortunately, this fix rarely holds more than a couple of days. The handles is on the front door, which we use very little except for company, however, it does become an issue when we DO need to use it. The handle set looks good, feels substantial, but looking at some of the reviews, I am worried the guts. are not up to par. I am currently searching for replacement parts.....Lowe's, where I bought it originally, is not much help and I do not want to replace the entire handle set, just the faulty part. I will be trying to contact Kwikset this week to work something out.
Date published: 2016-08-08
Rated 2 out of 5
from Inside handle broke off Inside handle broke from from the outside, lower lever part of lock. It appears the 2 bolts holding the 2 pieces together and connects thru the locking mechanism failed. The door was unable to be opened from the outside.
Date published: 2016-01-06
Rated 5 out of 5
from Love my handleset I was searching for a handleset in a wrought iron finish for my new front door. I found several that I liked, but couldn't afford. When I came across the Kwikset Hawthorne my search ended. It hit the price point and design I had been hoping for. I am very happy with the iron black finish. The finish is a true black. It is now 2 years old and is showing no signs of wear. I also installed it myself. I was fairly nervous about drilling the final hole for the bottom of the handle but the template that came with the instructions layed it out perfectly. Definately recommend any of the kwikset line of products.
Date published: 2015-08-05
Rated 1 out of 5
from Falls apart This was preinstalled in our spec built home. It received light use because our normal entry was through the garage. After 4 years, the lock operated with difficulty. The inside door handle fell off. I finally took it apart. What I found is the two small screws floating in diagram "1" of the installation instructions had both fallen out of the operating mechanism. The screws did not have any lock washers nor did they have any thread lock on them. Also, the outside finish is beginning to corrode. The door is in an area protected from the weather.
Date published: 2015-03-31
Rated 5 out of 5
from Great Product * Super Customer Service Bought this product about three years ago. It was very easy to install and looked amazing. We did have a problem with the latch not retracting when you pushed down to open the door. I called customer service, filed a warranty claim and they sent a brand new set in the box just like I purchased it not just some repair parts. In my profession I have learned things break the most important thing how is the manufacturer going to handle the problem when these instances occur and thats why I choose Kwickset. This is a five star company with great products.
Date published: 2016-03-05
Rated 5 out of 5
from Durable well made exterior door handle/deadbolt I've had this product on my front and back doors for almost three years now. My house had been broken into and shortly after I bought and installed this handle/deadbolt on my exterior front door. The perpetrator kicked in the door which obliterated the door frame however the door handle and deadbolt received no damage whatsoever! I was still able to use the handle/deadbolt when the new door was installed. I really like the smartkey feature too. I was able to rekey the back door deadbolt myself so that I only have to carry one key for both front and back doors. Installation was very easy as well as the smartkey function. Product still looks new even after almost 3 years of being exposed to the outdoor elements of hot sun and cold winters. Very happy with my purchase.
Date published: 2015-04-18
Rated 1 out of 5
from Falls apart I bought this Kwikset product over a year ago and it literally fell apart. Just normal usuage from my family going in and out of the house. Obviously not well made and I don't receommend it.
Date published: 2015-12-14
Rated 5 out of 5
from Kwikset - Hawthorne in Venetian Bronze I contracted my the construction of my own home about 7 years ago. I used Kwikset throughout the house because Kwikset is a name I could trust. we love the natural wear of the Venetian Bronze finish. I have only had one issue and that was that the thumb-latch broke. I called Kwikset and they resolved the issue immediately as a warranty item and I installed the repair item myself.
Date published: 2015-02-09
I have recently had a new entry door installed and selected the Hawthorne Single cylinder handleset. Unfortunately the latch plate for either the dealtbolt or the door handle was not included in the package. Can you pls assist in getting this to me??
Hello Viv,Thank you for your interest in Kwikset model # 800HE-LIP-15A-SMT. We apologize for the inconvenience you have encountered with your product. For assistance in the latch plates for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-08-22
I am trying to source a part, no idea what the name of it is, but it shows it on the installation guide. it is the part that attaches to the BACK of the exterior portion of the handle set. I can push down the lever, but the door won't open.
Hello TexasKeith,Thank you for your interest in Kwikset model # 800HEXJ-11P-SMT. We apologize for the inconvenience you have encountered with your product. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-08-09
I have lost the screw that anchors the bottom of the door handle through the door. How can I get a replacement?
Hello Annalea,Thank you for your interest in Kwikset model # 800HEXJ-11P-SMT. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-08-01
What does 'Exterior Only' mean - is the inside handle/lock included? Also, your website states that this specific model/color is available at Home Depot, but when I click the 'Buy Online' link, I am sent to their site where Venetian Bronze is only option
Hello tjreneel0796,Thank you for your interest in Kwikset model # 800HE-LIP-514-SMT. Exterior only means that this includes the exterior handle set and latch. The interior is sold separately. Please visit your local home improvement special order counter for pricing and availability.Thank you,Kwikset Support Team
Date published: 2016-07-26
How do I remove the deadbolt portion to get it rekeyed? There are no visible screws. There is a small brass piece along the bottom rim that I don't know what to do with.
Hello Liza,Thank you for your interest in Kwisket model # 800HEXJ-11P-SMT. Using a 1/16 hex wrench under the turn piece of the deadbolt, remove the set screw, turn piece and cover. Two screws should be visible at this point to remove the lock from the door.Thank you,Kwikset Support Team
Date published: 2016-07-15
I've had this model for several years. The deadbolt/key part has loosened both on the inside round part and the outside square key part. They jiggle quite a bit but are still functional. I want to know how to tighten them.
Hello CJR,Thank you for your interest in Kwikset model # 800HEXJ-11P-SMT. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-07-07
I would like to buy lock for three exterior doors. Can I have all locks work with only one key?
Hello Septimus,Thank you for your interest in Kwikset model # 800HEXJ-11P-SMT. This lock features the Smartkey technology that allows rekeying the lock at anytime.Thank you,Kwikset Support Team
Date published: 2016-07-06
Previous handset was Kwikset Arlington series with "C" dimension of 11 inches. I would like yo change to Hawthorne, but "C" dimension is much smaller. Is there an adapter or version available with matching "C" dimension for Arlington without re drilling?
Hello TimL,Thank you for your interest in Kwikset model #800HEXJ-11P-SMT. The Arlington is the only 11" center to center. A new bottom hole will need to be drilled for the Hawthorne application. We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-07-06