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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Austin Keyed Entry Lever in Satin Nickel is rated out of 5 by 1.
Rated 5 out of 5
from Looks Great. These things work great and look fantastic. The finish is perfect for what we need for our application and functionality.
Date published: 2015-02-28
I have two (2) sets of door handles that need new latches with BRONZE face plates. The kwikset door handles are the Austin Series (730 AUL 11P CP) in oil rubbed bronze. What part numbers do I need to order the latch and faceplates?
Hello Daryl Miller,Thank you for your interest in Kwikset Model # 740AUL-11P. The latch part # 81846 and service pack in oil rubbed bronze part # 81844-004 can be ordered. Please visit your local home improvement special order counter for pricing and availability.Thank you,Kwikset Support Team
Date published: 2016-02-02
I understand that this has the Smartkey technology, but does it also come with a functioning key. Most of our doors have only 1 key, but 2 doors need a deadbolt and keyed lever. We need to change locks on those doors and need a new key for the lever.
Hello LaurenMA,Thank you for your interest in Kwisket model # 740AUL-15. This lock includes 2 functioning keys for the lock.Thank you,Kwikset Support Team
Date published: 2016-02-01
why cant I get the thumb lock to turn and why is there not a set screw for the key side of the handle ?
Hi smith65,Please give us a call so we can troubleshoot the lock and ask the necessary questions to properly diagnose the problem. Please call us at #800-327-5625(LOCK).We hope to hear from you soon.Thank you,Kwikset Support Team
Date published: 2015-12-30
Hello, I purchased a smart keyed lockset. Model: 740AUL 11P. The latch piece is a safety hazard. It's defective! after a few months the latch would not open. The door handle lever moves but the latch is stuck in the locked positions. Mr Flores
Hello Mr Flores,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-12-13
Is there an extra piece in this set? We have a piece but can't find it in the directions. It is a cylindrical, silver metal piece with an interior cut the shape of the door latch. It fits into the edge of the door, but then the latch doesn't slide in. ???
Hello Family99,This part is called a drive in collar. This allows for the latch to be installed without the face plate. If you do not have the side of the door mortised to accommodate the two screws and face plate for the latch, this collar can be used in place of the face plate.Thank you,Kwikset Support
Date published: 2015-07-06
Help! So far we have purchased 7 of these and ALL are defective. Four must be returned to Amazon and 3 to Lowes. The matching deadbolts and front entry set work perfectly so can you GUARANTEE that I can get four lever sets that work?
Hello AnitaB,We would like to get additional information from you regarding the levers. Please contact Kwikset Consumer Support at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-06-02
Are the strike plate and related parts oil rubbed bronze finished or brass finished (gold colored)?
Hello Zack,The strike plate and related parts for this lock are in the Venetian bronze finish.Thank you,Kwikset Support
Date published: 2015-06-01
We need a dummy to match this>
Hi Tess,Please see mode 788AUL-11P, Left Handed: http://www.kwikset.com/products/details/door-levers/788aul-lh-11p.aspx, Right Handed: http://www.kwikset.com/products/details/door-levers/788aul-rh-11p.aspxThank you,Kwikset
Date published: 2015-04-23