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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
Some of our product families have available specialty functions. The specialty products
listed below can be ordered through our Wholesale or Distribution Partners. Please refer to our
printed catalog for complete specialty products availability.
Tylo Patio/Porch Knob in Polished Brass
401T 3 SMT
Tylo Free Interior Keyed Entry Knob in Polished Brass
Keyed Entry Knob, Free Interior
Lowe's installed four of these for me a few months ago, but I cannot unlock them from the public side using any kind of metal thing at all, as I thought was standard in such knobs. Is there a trick?
Hello Cyn,Thank you for your interest in Kwikset model # 300T-26D. Please contact Kwikset technical support for assistance at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-07-11
Do you still make bath locks with chrome on the bath side and brass on the other side liked the old days. I need one?
Hello john G,Thank you for your interest in Kwikset products. Kwikset no longer manufactures dual finished locks. If two finishes are needed, then two locks in the desired finish must be purchased. We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-05-28
Is there a way to disable the lock mechanism? The previous owner of my home has these locks on several places in the house but they won't lock. it only turns part of the way but never locks.
Hello CMB,Thank you for your interest in Kwikset model # 300T-6. These locks do not have a way of disabling the lock mechanism. These locks are manufactured to lock and unlock manually. We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-05-12
I need the wrench that releases the lock for a bathroom door.
Hello Susan Bales,We are sorry to hear about the issue you are experiencing. Please contact Kwikset Consumer Service at 1-800-327-5625 for troubleshooting and possible qualifying warranty support. We look forward to hearing from you soon.Thank you,Kwikset Support Team
Date published: 2016-04-04
Hello, Would this door knob fit a door that is 1 1/8" thick?
Hello Fubsy,Thank you for your interest in Kwikset model # 300T-5. This unit will fit a standard door preparation of 1-3/8" to 1-3/4" in thickness with and option of up to 2-1/4" in thickness.Thank you,Kwikset Support Team
Date published: 2016-01-19
Cannot get emergency unlocking tool to work. It appears you insert it and turn.
Hello Me2,The key needs to be turned in the vertical position and inserted into the hole, then turn the key a quarter turn towards the door hinges.Thank you,Kwikset Support
Date published: 2015-11-09
I bought 4 sets of these from Home Depot and the screws were located on the non-locking side of the knob (as shown in your picture). The instructions show the screws holes on the locking side. Please advise
Hello ravioli,The screws for the bed/bath knobs are located on the side with the little hole in the knob. This is manufactured this way for emergency access.Thank you,Kwikset Support
Date published: 2015-07-22
I just bought Tylo knobs to replace knobs in my bedrooms and bathroom. I have 4 closet doors that latch with magnets so only have knobs on the front side of the doors. Am I able to purchase just one side of the knob? Thank you
Hello MBHL,Kwikset model # 488T is the half dummy knob that includes one knob and screws, no bore hole is required through the door.Thank you,Kwikset Support
Date published: 2015-06-24