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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Rated 4 out of
I have purchased several of this model. For the most part I have been very satisfied. However, I have experienced sudden lock-ups with 2 of the knobs in these sets, where the knobs wouldn't even unlock from the inside. I literally had to break into the house 2 times because of this issue, replacing just the knobs twice, with another re-keyable knob each time, after breaking the smallest window in my house to get in and remove the locks so I could open the door. So, for the 2 failures I have experienced with the product, I have had to replace 2 knobs and 2 windows. Despite the 2 failures, I like the simplicity and convenience, and the overall value is good, as it is much easier and cost-effective to re-key the lock rather than replacing it.
Date published: 2016-03-25
Rated 3 out of
Melvyns Menudo Manor
Same ol' stuff decent but could be better
I got these as warranty replacements because the original finish went to c rap in couple years. are decent and easy to work the insides. But the new twist on inside knob plates are total garbage. I ruined a new one trying to get it to stay on and I ended up having to use an old 2 screw plate. The newer design is a poor design. I ended up using another old plate because I didn't trust the new style. K w k sets get marred up pretty fast just with normal use. the smart key function is good. Probably the only reason I use K w k set.
Date published: 2016-02-17
Rated 4 out of
Decent for the price, works great/smooth mechanism
Works great. Smooth mechanism...replaced all of our interior knobs and was happy with these. Wish they had dark bronze in a cheaper price would have bought those instead of the nickel..but these still look great.
Date published: 2016-02-20