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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
Some of our product families have available specialty functions. The specialty products
listed below can be ordered through our Wholesale or Distribution Partners. Please refer to our
printed catalog for complete specialty products availability.
Retrofit Kit for 663 Thumbturn in Satin Nickel
Thumbturn One Side with Exterior Plate UL in Satin Nickel
Single Sided Deadbolt with Exterior Plate UL
Does Kwikset sell a rectangular satin nickel striker plate that has outer dimensions of 2 1/4" x 1"? Those are the dimensions of the existing hole in my doorframe and the plate that came in the Kwikset deadbolt package is too big (2 3/4" x 1 1/8").
Hello garyz,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-06-02
I have purchased a home that that has three doors with double cylinder kwickset deadbolts and one has the single cylinder kwickset deadbolt with latch on inside. Is there a kit available to remove the inside cylinder and replace with a latch style?
Hello Locked In,Kwikset does not make a conversion kit for the deadbolt. Single cylinder deadbolts must be purchased.Thank you,Kwikset Support
Date published: 2015-06-01
Installed the double sided key dead bolt but can't remove the key on the inside unless the bolt is in the unlock position. We purposely picked the double side key for safety so that children can't enter the pool area without the key. Is this just broken?
Hello Anne,It sounds like the lock was installed incorrectly. Please remove the lock and re-install the lock with the latch bolt in the locked position. If you require further assistance please contact Kwikset technical support at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-06-01
We have a old model and cylinder barrel is small. New one is double barrel and too big to fin in the door hole. Do you sell with with smaller Barrel or can we buy a replacement cylinder with smaller barrel with new set of model?
Standard door preparations of a 2 1/8 in. bore and a 1 1/2 in. for the strike plate are needed for installation of a Kwikset lock.Kwikset does not make a alternate cylinder for smaller locks.
Date published: 2015-05-29
I bought a double cylinder deadbolt satin nickel but the drive in latch is to big. It does not fit in the door. The drive in latch is much bigger then the previous lock.do you make a smaller cylinder to fit the door? This is for a security screen door ?
Hi Barb,This model does not have a smaller latch bolt.Thank you,Kwikset
Date published: 2015-05-08
Can I purchase this lock with the same key code as my existing kwikset locks?
Hi RudedogEOD,Kwikset model 665 SMT has SmartKey technology, which provides you the flexibility to re-key your own locks quickly and easily without removing them from your door. If your house keys are Kwikset compatible (KW1 or KW10) keys then you can use the SmartKey technology to rekey them.Thanks,Kwikset
Date published: 2015-04-23
I NEED DOUBLE CYLINDER DEADBOLT FOR 2" STEEL DOOR.(gate) KWIKSET number's ?...and thick door kit number's ?...(for home use)......
Hi Rich,The double cylinder gatelatch deadbolt is part number 599 26D, with the matching thick door kit, part number 81249.Thank you,Kwikset
Date published: 2015-04-23
I installed the double cylinder dealdbolt as a replacement for the exact model. From the inside, the keys turn the cylinder just fine. When using the keys from the outside, the keys hangs and the cylinder will not turn. Any ideas …….. a bad cylinder?
Hi Bcubed,Please follow these trouble shooting steps to reset your cylinder. (1) Insert the last key that you tried to program to the unit. (2) Pull the key out a notch at a time and try to turn it at the same time to the quarter turn position to the right. (3) If the key turns to the quart turn position, insert your smart key tool and then remove your key. (4) Remove the key and insert the key that came with the box and turn it back to veritcal at 12 o'clock. (5) Then re-do the re-keying steps that came with the box. For further assistance please contact Kwikset support at: 1-800-327-5625.Thank you,Kwikset
Date published: 2015-04-22