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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Can I set a smartkey lock to work with both an everyday key and a temporary key?
Hello jakfr02,Smartkey locks are only compatible with one key at a time. They are not compatible with multiple keys.Thank you,Kwikset Support
Date published: 2015-10-04
Can extra SmartKeys be ordered by key number. Are key blanks available for smart keys . On the 816 SmartKey deadbolts are the regular SmartKeys used to rekey the master cylinder or does it take a special SmartKey key.
Hello Craig M,Extra keys can not be ordered by key number. You will have to make copies of the keys if extra keys are needed. If you are requesting random cut keys for a smart key lock, its recommended you use a Kwikset key with the number 5 printed on it. The master cylinder requires a master key that is included with the lock and can not be duplicated.Thank you,Kwikset Support
Date published: 2015-09-23
To use the temporary key would I re-key the locks to the temp key, give the person the key, and then re-key back to everyday key? I'm trying to think of an instance where this would be beneficial...
Okay I bought a baldwin prestige smartkey set. It did not come with the smartkey learn tool, and the keys it did come with do not work. Will I be able to use this set to actual have a key that works in my new door knob?
Date published: 2015-09-22
how is it great for lost keys if you have to have the working key in order to rekey it
Hello paulc,This product is not used in place of a lost key. This product is the complete kit to rekey your Smartkey lock with extra keys included in the package. Any SmartKey lock requires a functioning key to rekey the lock.Thank you,Kwikset Support
Date published: 2015-09-17
How do I get a replacement key for a non-SmartKey door knob? I have lost the original key.
Hello,The knob cylinder can be read by a professional locksmith and can cut a key to match the lock.Thank you,Kwikset Support
Date published: 2015-08-03
Do you have to have the key
Hello Robert55,A functioning key to the lock must be used with this re-key kit.Thank you,Kwikset Support
Date published: 2015-07-30
My new house has kwikset locks that were installed in 2013. How can I tell if these are smartkey compatible?
Hello calhan,The Smart Key product has a secondary small slot located to the left of the key hole, if there is no secondary slot it does not have the Smart Key capability.Thank you,Kwikset Support
Date published: 2015-09-17
What's the difference between an everyday key and a temporary key?
Hi Lisa,SmartKey product can be re-keyed at the consumer level. Being able to re key your locks with different Kwikset keys allows you to re key them to either a "temporary" key for guests in example or an "everyday" key for daily use.Thanks!Kwikset Support Team
Date published: 2015-08-30