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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Dakota Single Cylinder Handleset, Exterior Only in Venetian Bronze is rated out of 5 by 15.
Rated 4 out of 5
from looks good, holding up well ought this new when i bought my house 7 years ago. Wanted to replace original handleset and loved the idea of Smartkey. Still looks good. I want to upgrade to a z-wave deadbolt, however Kwikset does not make one in antique brass, nor do they have any plans to if I am to believe their customer service. *sigh*. Even though the handle works perfectly well, I will end up replacing with a Kwikset deadbolt and complimentary handleset in whatever brand I can find.
Date published: 2016-05-18
Rated 5 out of 5
by Ed Morales
from Customer Service is REALLY GOOD I bought this house 2 months ago and the outside latch was not opening the door (wear and tear), but the inside was working fine. Knowing the warranty covers only the original owner; I called for trouble shooting. The customer service representative (bilingual English-Spanish) was very kind and listened attentively. After identifying the problem she realized there was no trouble shooting for it and offered to replace the part at no cost.
Date published: 2015-08-14
Rated 2 out of 5
from Looks great. Poor quality. We have had this in our house for 7 years (bought a new spec house so product was selected and installed by builder). My husband periodically has to take the whole thing apart and adjust things inside as it gets to the point that the thumb lever won't operate at all. This has been going on for years and is very frustrating!
Date published: 2016-06-10
Rated 4 out of 5
from Stands against the test of time! We received this handleset as a replacement for an older Kwikset handleset that had tarnished and rusted within a few years! We've had it installed on our front door for over 4 years now and it looks as good now as it did when we first put it on! Installation was easy and I love being able to change the key! It's wonderful!
Date published: 2015-06-26
Rated 4 out of 5
from Good Handleset We've had this installed for 4 years on our main entry door and it is still looking good. The finish wears slightly but not as much as other brands. I have all Kwikset hardware and would buy it again. You should re-key your smart key locks every once and a while to keep them functioning well but you can use the same key.
Date published: 2016-01-18
Rated 5 out of 5
from Love SmartKey! I have installed it on the front door and using the SmartKey along with changing out all my exterior locks to SmartKey locks. It is great having one single key for all my locks and love the ability to rekey my locks on my own without ever having to call a locksmith.
Date published: 2016-02-24
Rated 5 out of 5
from dakota warranty I bought this door handle many, many years ago and the finish tarnished I called the warranty department , they sent me a new one,excellent customer service and product 5-stars
Date published: 2016-04-21
Rated 4 out of 5
from Solid performer We installed this on our front door when we built our house 10 years ago. The weather in South Louisiana can be brutal, but I think the handle will last longer than the door.
Date published: 2016-03-14
My wife and I are remodeling an old ranch house out in the country. I removed my Kwikset 800ADH LIP 11P SMT lock from my old house to install in our house in the country. Somehow I managed to lose a few parts. Where can I buy replacement parts? TY
Hello HenryW,Thank you for your interest in Kwikset model # 687DA-LIP-SMT. For assistance in parts for your lockset please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-06-28
Can I purchase any replacement parts? I need the backplate for the handle and the bolt (not the dead bolt)
Hello yo_barry,Thank you for your interest in Kwikset model # 687DA-LIP-11P-SMT. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-06-20
i am lookikng for the same kind but the number is S028400
Hello racky,Thank you for your interest in Kwikset products. So that we can better assist you with your request, please contact Kwikset consumer service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-06-07
I have the Dakota handleset on my home, and need to replace the pull only due to the clear coat yellowing and peeling. May I purchase the exterior pull on it's own, or do I need to buy a complete new set?
Hello EricC,Thank you for your interest in Kwikset model # 687DA-LIP-15-SMT. We apologize for the inconvenience you have encountered. Kwikset covers their locks under a Limited Lifetime Warranty. Kwikset finishes are tested for durability in all weather conditions. Additionally, a new Kwikset product is backed by a limited lifetime warranty for the finish. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Sincerely,Kwikset Support Team
Date published: 2016-05-17
Hi, had this set installed a few years ago, can't remember exactly how long, but want to change out the deadbolt/back because I'm beginning to have trouble with the lock and I fear it's going to eventually crater. Can I do this?
Hello Nikki,Thank you for your interest in Kwikset model # 687DA-LIP-11P-SMT. We apologize for the inconvenience you are encountering with your lock. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Sincerely,Kwikset Support Team
Date published: 2016-05-09
Need to replace pitcher style similar to this orod5on mobile home door.is this available? Old one 3in wide about 13 long
Hello Juls4321,Thank you for your interest in Kwikset products. The link provided will guide on all of our handle sets along with the specs.http://www.kwikset.com/products/categories/handlesets.aspxFor the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-04-26
I bought all new knobs for my house and had them all rekeyed to match this set...now that I'm installing this set (The Dakota) I see I'm missing the screws that go in the bottom of the handle...should I return it to the store? How do I get more screws?
Hello bhall5624,Thank you for your interest in Kwikset products. We apologize for the inconvenience you have encountered.Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Sincerely,Kwikset Support Team
Date published: 2016-04-20
Hello- I would like to rekey the lock cylinder Can you let me know how to order?
Hello MattBarker123,Thank you for your interest in Kwikset model # 687DA-LIP-15A-SMT. The link provided with instruct on how to rekey your lockset.http://s7d5.scene7.com/is/content/BDHHI/smartkeyThank you,Kwikset Support Team
Date published: 2016-03-31