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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
My front door inside handle is loose. It looks pretty much like this one pictured. I took the handle off but I can't seem to figure out how to tighten it up? Can you help me with this or tell me how I can find a manual on line? Thanks, Greg.
Hello Gregsull,Thank you for your interest in Kwikset products. The link provided will guide on how to tighten the lever using a 3/32 hex wrench.http://s7d5.scene7.com/is/content/BDHHI/40498-01Thank you,Kwikset Support Team
Date published: 2016-06-29
I have a front door entrance set. The dead bolt is separate above the latch. It came with a door knob on the inside. Due to my arthritis it is now very difficult to open my front door. I tried to find a handle to replace the door knob but without success.
Hello bake,Thank you for your interest in Kwikset products. Kwikset will need more information regarding your current lock. For assistance with your lockset and support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-06-23
The set screw fell off. Where can I find just the screw?
Hello Nmv,Thank you for your interest in Kwikset model # 200BL-15. We apologize for the inconvenience you have encountered. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Sincerely,Kwikset Support Team
Date published: 2016-06-22
How do I acquire square cornered rectangular latch face plates? The latch face plate that comes with the set has rounded corners and I prefer square corners.
Hello agoodbuddy54,Thank you for your interest in Kwikset model # 200BL-11P. Kwikset part # 81845 includes the square face plate for the latch. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-05-23
So you can flip this item for left or right, but then doesn't that put the screws on the outside instead of inside for a closet?
Hello rptwiz,Thank you for your interest in Kwikset model # 200BL-15. This unit is reversible to accommodate the door handing. To reverse the levers, first mount the unit and then loosen the set screws on the levers, then swap the inside handle and outside handle and retighten the set screws.Thank you,Kwikset Support Team
Date published: 2016-06-15
Want product for closet door need handle only not a locking mechanism. Replacing all closet door handles. When I look in your selection I am seeing handles that include an inner and outer handle with a lock I don't need that .... Help want Balboa style
Hello Ann Marie,Thank you for your interest in Kwikset products. The lever your looking for is a half dummy shown in the link provided below. This will allow installation on one side of the door.http://www.kwikset.com/products/details/door-levers/488bl-15.aspxFor the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-03-29
can we use this on an exterior door?
Hello Penni,Thank you for your interest in the Balboa Hall/Closet Lever in Satin Nickel with model# 200BL-15. The Balboa lever can be used on an exterior door. However the 200BL lever is a passage lever used on hall/closet doors that do not need to be locked. The 405BL 15 SMT is a keyed entry lever designed for exterior doors that need to be locked.Thank you,Kwikset Support Team
Date published: 2016-06-24
Is it OK to use a passage set on an exterior door? Is the finish the same on a passage lock as it is on a keyed entry lock?
Hello Paul S,Thank you for your interest in Kwikset model # 200BL-15. Kwikset finishes are tested for durability in all weather conditions. Additionally, a new Kwikset product is backed by a limited lifetime warranty for the finish.Thank you,Kwikset Support Team
Date published: 2016-03-08