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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Tustin Lever with Single Cylinder Deadbolt Combo Pack in Satin Nickel is rated out of 5 by 18.
Rated 1 out of 5
from Tumblers got out of place I purchased this lock set so I would have keys match. After six months two locks stopped working. The smart key did not work. Called lock smith he fix one other had to be replaced. Good set but the smart key is worthless.
Date published: 2015-07-18
Rated 5 out of 5
from 991TNL 15 SMT I bought this combo pack to replace a kwikset that you could not change the keys your self and to the Lever handle which gives me the use my elbow to open the door if I am carrying objects. The installation went well but the previous dead bolt was not set into the door hole secondary to size. I went to hardware and got a clamp kit with drill bit and drilling the hole to accept and place flush with the door surface. The lock then function like the old one in the new widen hole. The handle went in with no problems and was a night and day difference. Then we had painters paint the building and I had a hidden key set outside and it went missing. I then just changed the key set using the system you follow for re-keying the lock and it was as simple as it could be. My neighbor place a unit in her door after my work so well.
Date published: 2016-01-27
Rated 5 out of 5
from Ease of Use I have been a loyal user of Kwikset products for probably 8 years now. I rent out a couple of bedrooms in my house. And every time a person moves out of the house it takes me about 45 seconds to change the lock - at no cost other than the original Kwikset lock. I have purchased additional keys giving me 8 different keys to choose from, ensuring safety and security for my household. And I love the fact that Kwikset is guaranteed for life.
Date published: 2015-04-22
Rated 5 out of 5
by Jim at OAC
from Quality feel to it. I bought the two sets for security screen doors and they seem to have a solid feel to them when locked.The deadbolt is too easy to accidentally move to locked position while opening the door, causing the bolt to leave a dent in the trim around the door. Older deadbolts didn't seem to do that.I love the SmartKey re-keying feature. It makes it easy to re-key when I need to.
Date published: 2015-06-20
Rated 5 out of 5
from Tustin Lever with Single Cylinder Deadbolt Combo I have the above Kwikset for six months. This is the easiest lock set I have ever installed. The smart key is quick to match, and I have since installed all Kwikset lever handle locks on all the door in my home. The main entryway and the bed and bath along with the closet doors. The locks add a attractive appearance, very satisfied.
Date published: 2015-04-17
Rated 5 out of 5
from Love this lock set This is my second house with the kwik set smart key locks. Love love love them. So easy to change keys and they stay looking nice for a long time
Date published: 2015-06-27
Rated 4 out of 5
from Very easy to install. Haven't have any issues yet after 3 years.
Date published: 2015-07-20
Rated 3 out of 5
from Lock is great, finish not so great The lock it's self is great, but after less than a year, the exterior side that faces south is tarnished, and pealing off
Date published: 2015-05-08
I have the Kwikset Model # 991TNL on front door. The two cover plates on the front door have come loose, and I cannot figure out how to tighten them. It doesn't matter which way I turn them, they remain loose. How can I tighten them?
Hello John55,Thank you for your interest in Kwikset model # 991TNL-15-SMT. In order to further assist you in this matter we would need more information regarding your lock issue. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and qualifying warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-02-07
I just bought and installed the combo tustin lever combo and lost the keys domewhere in my house, could I get a replacement keys??
Hello Ileana,Thank you for your interest in Kwikset model # 991TNL-15-SMT. Smartkey lock keys are not replaceable. The cylinders are unable to be read to create another key. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and qualifying warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-02-01
I have lost one of the two screws that hold the two halves of the 991TNL to the door. Can I get a replacement screw set?
Hello Dave M.,Thank you for your interest in the Tustin Lever with Single Cylinder Deadbolt Combo Pack in Satin Nickel model# 991TNL 15 SMT. We are sorry to hear about the issue you are experiencing. To best assist you, please contact Kwikset Consumer Service at 1-800-327-5625. We look forward to hearing from you soon.Thank you,Kwikset Support
Date published: 1679683-09-21
is there a lever on back of deadbolt to lock from inside
Hello leadmagnet,Thank you for interest in Kwisket model # 991TNL-15-SMT. The interior side of the deadbolt features a turn pieces for locking and unlocking the door.Thank you,Kwikset Support Team
Date published: 2016-01-20
what does "adjustable" latch mean. I need a backset latch length 5" long. Does it mean the length of the latch can be adjusted?
Hello Huichi,Thank you for your interest in Kwikset model # 991TNL-15-SMT. Adjustable latch means the latch will operate with a back set of 2-3/4" to 2-3/8". The 5" latch part number for the deadbolt is Kwikset model #82730 and for the lever Kwikset model #83014 can be ordered. Please visit your local home improvement special order counter for pricing and availability.Thank you,Kwikset Support Team
Date published: 2016-01-11
marie; Harry new year, I have a disabled customer that finds it hard to unlock the door, especially in an emergency. I'm looking for a lever self unlocking set.?
Hello TOOLTIMEN,Thank you for your interest in Kwikset model 991TNL-3-SMT. Kwikset does not manufacture a lever that features self unlocking.We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-01-04
Marie, I am referring to a question 5 days ago....is this only available in a knob ?
Hello TOOLTIMEN,Thank you for your interest in the Tustin Lever with Single Cylinder Deadbolt Combo Pack in Polished Brass, model# 991TNL 3 SMT. This product is a deadbolt and lever combo pack. We do have other combo packs that contain a knob rather than a lever. For example, the Juno Combo Pack, model# 991J 3 SMT comes with a 980 deadbolt and a Juno knob. You may also be interested in the Cameron Combo Pack, model# 991CN 3 SMT that comes with a 980 deadbolt and a Cameron knob. The following link will take you to the Where to Buy section of www.kwikset.com where you can find your nearest retailer:http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support
Date published: 2015-12-29
Why can't I find model 741TNL 15 SMT ?
Hello tooltimen2,Kwikset doesn’t have a lever with the model #741TNL 15 SMT, the correct keyed entry model is # 740TNL 15 SMT. If you are looking for the keyed entry Tustin lever set that comes with a Single Cylinder Deadbolt in a combo pack, that model is # 991TNL 3 SMT. This lever can be ordered at your local home improvement retailer as well as several online retailers. The following link will take you to the Where to Buy section of www.kwikset.com where you can find your nearest retailer:http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support
Date published: 2015-12-22