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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Tustin Lever with Single Cylinder Deadbolt Combo Pack in Satin Nickel is rated out of 5 by 24.
Rated 1 out of 5
from Tumblers got out of place I purchased this lock set so I would have keys match. After six months two locks stopped working. The smart key did not work. Called lock smith he fix one other had to be replaced. Good set but the smart key is worthless.
Date published: 2015-07-18
Rated 5 out of 5
from 991TNL 15 SMT I bought this combo pack to replace a kwikset that you could not change the keys your self and to the Lever handle which gives me the use my elbow to open the door if I am carrying objects. The installation went well but the previous dead bolt was not set into the door hole secondary to size. I went to hardware and got a clamp kit with drill bit and drilling the hole to accept and place flush with the door surface. The lock then function like the old one in the new widen hole. The handle went in with no problems and was a night and day difference. Then we had painters paint the building and I had a hidden key set outside and it went missing. I then just changed the key set using the system you follow for re-keying the lock and it was as simple as it could be. My neighbor place a unit in her door after my work so well.
Date published: 2016-01-27
Rated 5 out of 5
from Ease of Use I have been a loyal user of Kwikset products for probably 8 years now. I rent out a couple of bedrooms in my house. And every time a person moves out of the house it takes me about 45 seconds to change the lock - at no cost other than the original Kwikset lock. I have purchased additional keys giving me 8 different keys to choose from, ensuring safety and security for my household. And I love the fact that Kwikset is guaranteed for life.
Date published: 2015-04-22
Rated 4 out of 5
by home repair
from Needs a quick way to make the key go in right way I like the re-keying option.Problem is that depending on whether the door is a left or right hand door, the key might go in upside down. There is no easy way to change that. Need to call the company, they send out a tool then you need to go back the the house and take it out and install it all over again.There needs to be a quick way to change the lock so the key goes in right side up.
Date published: 2016-03-05
Rated 5 out of 5
by Jim at OAC
from Quality feel to it. I bought the two sets for security screen doors and they seem to have a solid feel to them when locked.The deadbolt is too easy to accidentally move to locked position while opening the door, causing the bolt to leave a dent in the trim around the door. Older deadbolts didn't seem to do that.I love the SmartKey re-keying feature. It makes it easy to re-key when I need to.
Date published: 2015-06-20
Rated 5 out of 5
from Tustin Lever with Single Cylinder Deadbolt Combo I have the above Kwikset for six months. This is the easiest lock set I have ever installed. The smart key is quick to match, and I have since installed all Kwikset lever handle locks on all the door in my home. The main entryway and the bed and bath along with the closet doors. The locks add a attractive appearance, very satisfied.
Date published: 2015-04-17
Rated 4 out of 5
from So So Product Purchased this product for my 2nd home..I have had this item for a while and the lever lock no longer works..Dead bolt works GREAT so I just use that lock only..lever still works except for the lock. Not the end of the world as long as dead bolt locks. That is why my review is titled So So. Not disappointed but not REAL Happy.
Date published: 2016-03-13
Rated 5 out of 5
from Love the SmartKey Bought this for a new side door and was able to re-key to match the front door key in about 15 sec. It took longer to read the instructions. I was amazed at how fast and convenient it was.
Date published: 2016-03-23
The latch for the lever on our Tustin set got stuck. I can't press it back in. I disassembled the lever, applied some dry lube, and after pressing it a bit it un-stuck part way. The lever is reassembled, but the lever won't retract the latch completely...
Hello anneke,Thank you for your interest in Kwikset model # 991TNL-15-SMT. We apologize for the inconvenience you are encountering with your latch. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Sincerely,Kwikset Support Team
Date published: 2016-04-19
The set screw fell out of the exterior door handle. Before I discovered what it was, it had been misplaced. What size set screw can I use to replace it?
Hello rscottlow,We are sorry to hear about the issue you are experiencing. The Tustin lever takes a 3/32” set screw. This set screw can be obtained by contacting Kwikset Consumer Service at 1-800-327-5625 for troubleshooting and possible qualifying warranty support. We look forward to hearing from you soon.Thank you,Kwikset Support Team
Date published: 2016-04-09
We had this set installed a few months ago. It has worked fine until today. The door won't unlock. The dead bolt is fine, but the turn piece on the lever won't turn and our key won't unlock the door. Please help.
Hello shea,Thank you for your interest in Kwikset model # 991TNL-15-SMT. We apologize for the inconvenience you are encountering with your lock.Using a 3/32 allen wrench tighten the set screw on the exterior lever (keyed side). With the lever on place the allen wrench through the lever and through the shaft.Below you will find some trouble shooting steps to reset your cylinder.1st: Insert the last key that you tried to program to the unit.2nd: Pull the key out a notch at a time and try to turn it at the same time to the quarter turn position to the right.3rd: If the key turns to the quarter turn position, insert your smart key tool and then remove your key.4th: Remove the key and Insert the key that came with the box and turn it back to vertical at 12 o'clock.5th: Then re-do the re-keying steps that came with the box.Thank you,Kwikset Support Team
Date published: 2016-03-09
this is on a left hand inswing door with key cylinder on exterior. The exterior handle can not be installed due to the setscrew being on the same side as the spindle. any help as to what to do?
Hello handy,Thank you for your interest in Kwikset model # 911TNL-15-SMT. We apologize for the inconvenience on the installation of your lock. In order to better assist you in this matter please contact Kwikset technical support at 1-800-327-5625.Thank you,Kwikset Support Team.
Date published: 2016-02-17
Is there a lever-deadbolt combo with a double keyed deadbolt or is there a smart-keyed double keyed deadbolt stand alone?
Hello Steve44,Thank you for your interest in Kwikset products. Kwikset does not manufacture a double cylinder lever combo pack. Kwikset model # 985 15 SMT can be purchased as a stand alone double cylinder deadbolt.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-02-16
I have the Kwikset Model # 991TNL on front door. The two cover plates on the front door have come loose, and I cannot figure out how to tighten them. It doesn't matter which way I turn them, they remain loose. How can I tighten them?
Hello John55,Thank you for your interest in Kwikset model # 991TNL-15-SMT. In order to further assist you in this matter we would need more information regarding your lock issue. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and qualifying warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-02-12
I just bought and installed the combo tustin lever combo and lost the keys domewhere in my house, could I get a replacement keys??
Hello Ileana,Thank you for your interest in Kwikset model # 991TNL-15-SMT. Smartkey lock keys are not replaceable. The cylinders are unable to be read to create another key. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and qualifying warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-02-01
I have lost one of the two screws that hold the two halves of the 991TNL to the door. Can I get a replacement screw set?
Hello Dave M.,Thank you for your interest in the Tustin Lever with Single Cylinder Deadbolt Combo Pack in Satin Nickel model# 991TNL 15 SMT. We are sorry to hear about the issue you are experiencing. To best assist you, please contact Kwikset Consumer Service at 1-800-327-5625. We look forward to hearing from you soon.Thank you,Kwikset Support
Date published: 2016-01-21