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Why Does My Kevo Smart Lock, 2nd Gen Stall At 0% While Upgrading?

Issue:
A small subset of users have experienced issues when performing an upgrade to their Kevo2 Smart Lock where the upgrade progress stalls at 0% and then reports an upgrade failure.



Symptoms:
Upgrade progress does not advance beyond 0% and an “Update Failed” message is displayed.

Reason:
The communication between your phone and the Kevo is “timing out” before the upgrade process begins.

Workaround:
Immediately after pressing the button on your Kevo to start the upgrade process, tap the rose as if you were performing a Touch-To-Open. Your touch on the rose will prevent the “timeout” issue.
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