Home / Support / Answers

 On my Smartcode Touchscreen, the touchscreen is unresponsive

Three possible issues:
Screen activation
To activate the screen, use one of the three options below:
1. Touch screen with palm or back of hand until digits illuminate.
2. Touch lower left area of screen (where Checkmark is located) until digits illuminate.
3. Touch screen with three or more fingers until digits illuminate.

One-second pause
The lock requires a one-second pause immediately after locking or unlocking before the touchscreen will re-activate. Fully remove hand from screen until the Checkmark or Lock symbol turns off, and then activate the screen again.

Touchscreen lockout
If three incorrect codes were entered within one minute, the touchscreen will lock for 60 seconds.