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 On my Smartcode keypad, I can see the lock in my controller, but I can’t control it from the controller.

Four possible issues:
1. The system needs a repeater or router to reach the lock.
Adding repeaters to your system may help communication between your lock and the controller, especially if they are far away from each other.
2. The network confi guration changed.
If any repeaters or routers in the system were moved since adding the lock to the system, perform the “rediscover” process in your system’s user interface.
3. The lock is in sleep mode.
If the lock has been unable to communicate with the system after multiple attempts, it will go into sleep mode. Lock and unlock the door with a key so that the lock status transmits to the system. If it still does not communicate, remove (exclude/unpair) the lock from your system.
Then, pair (add/include) the lock with your system again. If the problem persists, add a repeater or router between the controller and lock if none presently exist in the system.
4. The light module or switch is not beaming capable.
Z-Wave locks: Ensure the light module or switch located between the controller and lock is beaming capable.
ZigBee locks: Ensure the router is reachable by both controller and lock.