Kevo Touch-To-Open Troubleshooting- iOS 10 Support
We’re pleased to share that Touch-to-Open® functionality is fully restored with Apple’s iOS 10.0.2 update. Upon downloading the latest iOS update, you will be able to use your Kevo lock with the app running in the background. If you are unable to update to iOS 10.0.2 at this time, please refer to the troubleshooting information below.
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I have iOS 10. Why doesn’t my Kevo lock or unlock when I touch it?
Due to a bug within iOS 10, Kevo’s Touch-To-Open technology will only work if your Kevo app is open and visible on the phone screen when you touch to lock or unlock the Kevo smart lock. If the Kevo app is not open and visible, the lock will not lock or unlock. That bug has been fixed with the release of iOS 10.0.2. If you choose not to update to iOS 10.0.2, we encourage you to explore the below options for locking and unlocking your Kevo smart lock:
- When at your door, open the Kevo app on your iOS phone or smart device, making sure you can see the app on your device screen and touch the Kevo smart lock on your door
- When at your door, open the Kevo app on your iOS phone or smart device, making sure you can see the app on your device screen, and use the app to lock and unlock the door (In Home Locking and Unlocking)
- If you have a Kevo key fob, the Touch-to-Open functionality of Kevo will still work
How do I know if this bug affects my Kevo lock?
The bug affects Kevo users with the release of Apple iOS 10, which was available for public download starting Tuesday, Sept. 13. To check which operating system your phone is using, go to “Settings”, “General,” then “About” on your Apple device. The software version will be listed next to “Version.”
Why aren’t my other Bluetooth and other smart products affected?
The bug in iOS 10 affects the Bluetooth “peripheral mode” which is used to power the Touch-to-Open experience unique to Kevo smart locks. We’re pleased to share that Touch-to-Open® functionality is fully restored with Apple’s iOS 10.0.2 update. Today, Kevo is the most popular smart lock product that uses this mode to deliver an unmatched consumer experience.
Can I still send and receive eKeys?
Yes, eKey management, including the sending, receiving and revoking of eKeys, was not affected by the iOS 10 bug.
What happens to friends or family who have an eKey to my Kevo lock?
Users running iOS 10 can still operate the lock by opening the Kevo app so it is visible on the phone screen, then touching the lock to engage Touch-to-Open functionality. The bug will only affect eKey recipients using an Apple device running iOS 10. eKey users with an Android device or iPhone running iOS 9 will still be able to use Touch-to-Open to lock and unlock Kevo. We’re pleased to share that Touch-to-Open® functionality is fully restored with Apple’s iOS 10.0.2 update.
Does this impact my security? Is this bug a security vulnerability?
The iOS 10 bug does not impact security features unique to Kevo smart locks, such as Inside-Outside technology or data encryption, or physical security features, like SmartKey. Kevo still delivers a secure solution to its users.
How do I know if I have iOS 10?
To find your iPhone iOS software version, go to “Settings”, “General,” then “About.” The software version will be listed next to “Version.”
Will Touch-to-Open work if I purchase the iPhone 7?
iPhone 7 will be available with iOS 10. Once the iPhone 7 becomes available, we will be evaluating the functionality to determine if there are any issues running the Kevo app.