Answer

When I Try To Lock The Obsidian, It Makes Noises But Doesn’t Lock.

The Obsidian may not have been ‘handed’ properly. (The ‘handing’ process allows the lock to determine which direction to extend the deadbolt.) The Obsidian will automatically ‘hand’ the first time it powers up. If you need to re-hand the lock, please see the installation guide or watch the manual door handing process video. Or, the Obsidian might be jamming. Check that the bolt hole is deep enough for the bolt to fully extend. Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole and not hitting the deadbolt strike or door frame.

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Answer

Why Isn’t My Obsidian Locking?

There are three possibilities: Obsidian will not lock if your batteries are too low so as to prevent accidentally locking you out. For information on how to change your batteries, please see the installation guide. Obsidian may not be locking if the bolt hole on the door frame is not deep enough. Make sure the bolt hole on the door frame is at least 1” deep. Obsidian may not be locking due to a misalignment with the door, door frame, and/or strike. For more information on how to address misalignment, please see the installation guide.

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Answer

The Screen On My Obsidian Doesn’t Light-Up/Wake-Up When I Touch It.

Check that the batteries have power, are inserted correctly into the battery pack, and that the battery pack is inserted correctly. For detailed instructions on how to change the batteries, please see the installation guide.If the issue remains, check that the cable between the keypad and the interior is connected with the proper alignment and completely inserted. For detailed instructions on how to connect the cable, please see the installation guide.HELPFUL TIP: When waking up the Obsidian, it’s best to touch the screen with multiple fingers, your palm, or the back of your hand until you hear a beep or the screen lights up.

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Answer

On my 275 Contemporary, the lock cannot be locked or unlocked by the touchscreen.

Make sure the lock is programmed with at least one User Code and that the User Codes are not disabled. If needed, restore the lock’s default settings.

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Answer

On my 275 Contemporary, the touchscreen doesn’t respond when touched.

Make sure the cables are properly connected, and make sure the batteries are new and installed correctly.

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Answer

On my Smartcode Touchscreen, The lock beeps, the Checkmark and Lock symbols alternate flashing, and the door cannot lock

7 possible reasons: The door handing process was not executed during installation. Perform the manual door handing process in the Installation Guide. Perform the manual door handing process If needed, the door handing process can be initiated manually. This is useful if the lock is being moved to a different door Remove battery pack. Press and HOLD the Program button while reinserting the battery pack. Release button once battery pack is installed. The status LED will flash red and green. Press the Program button once more. The latch bolt will extend and retract to learn the orientation of the door. Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern The wrong deadbolt latch is installed. SmartCode deadbolts require a tapered latch bolt for ease of operation. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Remove the lock from the door, including the old latch. Replace with the new tapered latch that came with the lock and reinstall the lock. The deadbolt latch and strike are misaligned, causing the latch to bind. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch. As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. The hole in the door frame for the latch bolt is not drilled deep enough. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep. The mounting plate is placing tension on the torque blade. Attempt to lock and unlock the door with the key. If it is unable to rotate, remove the interior assembly from the mounting plate. Test the key again. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly. The clutch is disengaged. Remove the battery pack. Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Attempt to rotate the turnpiece on the interior assembly to the vertical position. If it cannot rotate to the vertical position, the clutch has become disengaged. Place the battery cover onto the interior assembly, making sure to align the turnpiece with the shaft. Rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). This will re-engage the clutch. Align the turnpiece with the torque blade and reinstall the interior assembly on the door.

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Answer

On my Smartcode Touchscreen, Only two digits illuminate on the touchscreen.

SecureScreen is enabled. SecureScreen is an added-security feature that displays random digits before you enter a user code to unlock the door. This feature ensures that there are fi ngerprints on all digits so that codes cannot be identifi ed by examining the touchscreen for fi ngerprints. If desired, this feature can be disabled by turning switch #4 to the off position.

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Answer

On my Smartcode Touchscreen, the Lock symbol does not lock the door.

No user codes are programmed. If there are no codes in the lock, the lock symbol will not lock the door. This is indicated by the “X” pattern flashing three times with three beeps. Program at least one user code and test the Lock symbol again. The door handing process was not executed. Perform the manual door handing process, following the instructions inside the Installation and User guide. The battery is too low to lock the door. This is indicated by the Checkmark and Lock symbols flashing simultaneously five times with five beeps. Remove the batteries and replace with a fresh set. The mounting plate is placing tension on the torque blade. The clutch is disengaged. For 915 – See page 12 here. For 916 – See page 12 here.

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Answer

On my Smartcode Touchscreen, the touchscreen is unresponsive

Three possible issues:Screen activationTo activate the screen, use one of the three options below:1. Touch screen with palm or back of hand until digits illuminate.2. Touch lower left area of screen (where Checkmark is located) until digits illuminate.3. Touch screen with three or more fingers until digits illuminate.One-second pauseThe lock requires a one-second pause immediately after locking or unlocking before the touchscreen will re-activate. Fully remove hand from screen until the Checkmark or Lock symbol turns off, and then activate the screen again.Touchscreen lockoutIf three incorrect codes were entered within one minute, the touchscreen will lock for 60 seconds..

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