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The Halo deadbolt is powered by 4xAA batteries. For best performance, we highly recommend alkaline batteries from a major brand. Additional Help: https://www.kwikset.com/support/answers/can-i-use-rechargeable-batteries-for-my-smart-lock
Read MoreIf the batteries in your Halo Select Plus, Aura Reach, Halo Select, Halo, Aura or Halo Touch smart lock are draining faster than expected, try the below troubleshooting tips. Note: Numerous variables can have a negative effect on a lock’s battery life, this makes it difficult to pinpoint a single source of increased battery drain. Battery Tips: Check door alignment. Even the slightest misalignment between the door bolt and the strike plate hole can cause increased friction, which requires more power to successfully lock and unlock. This is by far the most common contributor to decreased battery life and should be assessed first. Use standard non-rechargeable Alkaline batteries for best performance. Turn off lock sounds and lock LED status from within the Kwikset app to reduce the lock’s overall power consumption. Select a wireless router from this list of battery-friendly routers. Ensure the lock is properly mounted and is not loose on the door. Halo Select Battery Replacement Note: Ensure you replace the batteries promptly when notified by your Halo Select lock, as prolonged low battery levels can affect performance and may harm the lock. Your lock will begin showing a low battery icon and playing a low battery tone when it has reached 10% battery level. Remove the battery pack from the lock by pressing down on the tab to release and pulling the pack outward away from the lock. Halo Touchscreen, Keypad, Touch and Aura Battery Replacement Remove the battery pack from the lock by sliding upwards and take out the depleted batteries. Insert a fresh set of 4x AA batteries into the tray and slide the battery pack down into the battery compartment of the lock. Begin seeing low battery icon during lock/unlock sequence at 20% At 10% also begin playing a low battery warning tone after lock/unlock https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock Aura Reach Battery Replacement Remove the battery pack from the lock by sliding upwards and take out the depleted batteries. Insert a fresh set of 4x AA batteries into the tray and slide the battery pack down into the battery compartment of the lock.
Read MoreIf your Halo lock is having Wi-Fi connectivity issues, try the below troubleshooting tips. Halo Select troubleshooting Instructions: Check your router settings to ensure your home network is broadcasting 2.4GHz frequency and is not hidden. Check if it is password protected using the WPA2 or WPA3 security protocol. If your lock is unable to detect any Wi-Fi networks during lock setup (after following steps 1 and 2), please power cycle your lock by removing and replacing the battery pack, then resume setup. If your home network’s Wi-Fi credentials have changed, for Halo Select you can perform the Wi-Fi reconfiguration from the App. Go to the Lock Settings in the Kwikset App and select “Wi-Fi Settings”. Understand the Network Requirements listed in the page and click on “CONTINUE”. Attention: Clicking on CONTINUE will disconnect the user from the current network temporarily, as the new Wi-Fi network scanning is in place. The lock will still be accessible over BLE. In the subsequent page all the supported Wi-Fi network names including the recent network that the lock was connected to were listed. The networks are shown in the order of their signal strength. Choose the desired network and complete the setup. In case of not connecting to any network, a connection is automatically reinstated to the previous network, after 15mins. Ensure there is adequate Wi-Fi coverage and signal strength at the location of the lock. If there is not adequate coverage, we recommend a Wi-Fi extender/repeater device be placed between the router and the lock. Try powering your router and modem off then on again. Halo Keypad, Halo Touch and Halo Touch Screen Troubleshooting Instructions: Note: Many variables can have a negative effect on Wi-Fi connection strength, making it difficult to pinpoint a single source of reduced performance. Wi-Fi Troubleshooting Tips: Check your router settings to ensure your home network is broadcasting 2.4GHz frequency, is not hidden, and is password protected using the WPA2 security protocol. If your home network’s Wi-Fi credentials have changed (network name or password) you will need to perform a Network Reset to connect your lock to the new network. Try powering your router and modem off then on again. Ensure there is adequate Wi-Fi coverage and signal strength at the location of the lock. If there is not adequate coverage, we recommend a Wi-Fi extender/repeater device be placed between the router and the lock.
Read MoreHalo and Aura Locks Factory Reset Instructions: To perform a factory reset on your Halo, Aura, or Halo Touch smart lock, please follow the instructions below. Factory Reset will delete all Bluetooth pairings, Wi-Fi network settings, user associations, access codes, and event history from the lock, as well as reset all lock settings including handing. Note: Access codes and event history will still be visible in the Kwikset app until the lock has been deleted from the home. Factory Reset should be used when you want to change the lock owner, have lost your phone, or are troubleshooting a new installation. Before you begin the Factory Reset process: Delete the lock from the home within the Kwikset app, and remove the lock from your phone’s Bluetooth list by tapping Forget Device in Bluetooth settings. Factory Reset Halo Select Factory Reset Instructions: Factory Reset will: delete all access codes and associated schedule reset lock settings to default lock will show as offline in the Kwikset App Lock will be deactivated and will need to be set up as new Factory reset should be used when: you want to change the lock owner you have lost your phone you are troubleshooting the lock Aura Reach Factory Reset Instructions: Factory Reset will: delete all access codes and associated schedule reset lock settings to default lock will show as offline in the Kwikset App Lock will be deactivated and will need to be set up as new Factory reset should be used when: you want to change the lock owner you have lost your phone you are troubleshooting the lock
Read MoreAuto-Unlock by Distance: Enable Auto-Unlock by Distance, to automatically unlock the door as you approach your home. Auto-Unlock by Distance utilizes your phone location to unlock the door when you are close to the 15ft* radius of your home. Auto-Unlock should be enabled and configured for each lock separately and each user in the home who wishes to use Auto-Lock by Distance must enable and configure the feature on their own phone. To prevent unintended unlocking, this feature will activate only after the phone travels at least 250ft* away from your home and then returns close to a 15ft* radius of the home. Supported Lock Models This feature is available in all Halo lock models, as well as Aura Reach, and can be enabled within Lock Settings in the Kwikset App. Important Notes: *Environmental conditions and other factors impact feature reliability and the distance of the unlock trigger. Auto-Unlock requires Precise location to be enabled always for the feature to continuously work Auto-Unlock depends on phone connectivity and GPS accuracy. The phone used to set up Auto-Unlock is the one the app tracks for Geofencing. The lock will unlock only when this phone comes within close range of the lock. User must remain logged into the app for the feature to function. Auto-unlock may not function optimally in tall multi-story structures, as geofencing relies on the phone's GPS, which detects your location horizontally but not vertically. As a result, the lock might not always recognize when you're near the correct floor. Recommended Usage Method: It is recommended to use Auto-Unlock by Distance (Geofencing) along with Auto-Lock by Duration with 30 seconds’ delay. This ensures that every Auto-Unlock is followed by an Auto-Lock, providing added security. Common challenges and resolution steps: I cannot find the Auto-Unlock by Distance (Geofencing) in my Kwikset App Auto-Unlock by Distance (Geofencing) is supported in all Halo lock models, as well as Aura Reach. It is not supported on the original Aura lock. Make sure you have the latest app version and firmware version. Auto-Unlock by Distance is available in App version 2.3 and later. Check out the following FAQ pages, for details on app update https://www.kwikset.com/smart-locks/app/app-faqs If you have a Halo lock or Aura Reach, and the correct app version, open the Kwikset App and click on the Lock Settings icon on the Lock Dashboard to find the Auto-Unlock by Distance feature. Auto Unlock feature don’t work for me Ensure that Auto-Unlock by Distance is enabled in the Lock Settings. Follow the steps and complete the setup. If there are multiple Halo locks in the home, the feature will need to be enabled for each lock individually in the respective Lock Settings. Auto-Unlock by Distance relies on a specific phone's location. Each user in the home who wishes to use Auto-Unlock by Distance must enable and configure the feature on their own phone through Kwikset App. Check Network Connectivity – Phone and Lock: A stable internet connection is required both on your phone and the lock for Auto-Unlock by Distance to work. Check out this FAQ for additional Wi-Fi Troubleshooting tips: https://www.kwikset.com/support/answers/how-can-i-troubleshoot-the-wi-fi-connection-of-my-halo-smart-lock Check Battery Status – Phone and Lock: Low battery in general affects the overall performance of the lock; make sure the lock is not at low battery level. If the Main screen of the Kwikset App shows low battery, follow the battery replacement instructions, and replace the battery. Check out this Battery Performance FAQ for additional information: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock Understand Auto-Unlock by Distance’s Accuracy Factors: Environmental conditions and other factors impact feature reliability and the distance of the lock trigger. Auto-Unlock by Distance depends on phone connectivity, mobile data/Wi-Fi strength and GPS accuracy. User must remain logged into the app for the feature to function (user can close the App, but not logged out) Wi-Fi network restrictions from public or shared Wi-Fi networks such as an office or hotel may affect accuracy, try connecting to mobile data instead. Auto-Unlock is working but not triggering correctly when I reach home Ensure the home boundary was correctly set during your initial setup (Step 3 in your auto-Unlock setup). Go to the Auto-Unlock settings page and use the "Edit Boundary" option to check and adjust. While setting or editing home boundary, stay close to your lock with your phone so the App captures the lock’s location on the map correctly. This step is crucial for capturing the lock's location correctly. As an additional verification step, check if your home address is captured correctly. Save the changes. Auto-Unlock stops working after some time Ensure that location services are enabled and kept enabled on your phone. During the initial setup, when prompted for location permission, ensure, Location Services is set to Always and the Precise Location is turned on in your phone settings. If the location service is turned off or modified later after the setup, Auto-Unlock by Distance will not function. Make sure, no change is made to the home boundary in the Auto-Unlock settings I am not getting Auto-Unlock by Distance Notifications on my Kwikset App, or the Notifications are delayed Check if you have turned on notifications for Kwikset App. To receive push notifications related to Auto-Unlock by Distance, ensure that Wi-Fi or mobile data is enabled on your phone. Power saving features on your phone could affect the timing of notifications. If you experience delays or don't see notifications when the phone is locked, try turning off the Power saving feature. Wi-Fi network restrictions from public or shared Wi-Fi networks such as an office or hotel may affect accuracy, try connecting to mobile data instead. If you are traveling, the strength of the cellular signal along your route may affect the timing of notification delivery. Additional Tips: If the issue seems to be beyond Auto-Unlock try to Restart the Kwikset App Restart the Phone Related Features: Check out the Auto-Lock by Duration option in Lock Settings. When enabled, the door will automatically lock after a chosen time delay (ranging from 30 seconds to 10 minutes). We recommend, using Auto-Unlock by Distance paired with Auto-Lock by Duration, thus adding additional security. Contact Support: If you have followed the steps above and are still experiencing issues, please contact our Customer Support team. https://www.kwikset.com/support/customer-service
Read MoreGeneral Information: Low battery levels can significantly impact the functionality of the lock. Low battery levels could cause delayed responses or connectivity issues. Features such as Auto lock/unlock, Lock Activation, Lock Calibration, Firmware updates, and more, may not work properly if the lock is running on low battery There are three levels of low battery: Low Battery, Very Low Battery, and Critically Low Battery. It is recommended to replace the batteries as soon as the lock reaches the Low Battery level. When the Kwikset App’s main screen shows “Replace Batteries,” follow the battery replacement instructions. You can click “Learn More” on the dashboard for detailed steps. Lock Specific Information: Halo Select Model Specific Information: What are the visual low battery indicators on the Halo Select lock? At Very Low Battery and Critically Low Battery states, Touch Screen: Battery Icon displays solid Red Interior Status LED: Blinks Red What happens to Halo Select lock functionality during the Critically Low Battery state? During the Critically Low Battery state, the Halo Select Model optimizes battery usage by disabling power-consuming features to extend the lock’s functionality. Replace the batteries before reaching this stage to keep all features active. In Critically Low Battery state, the lock’s Wi-Fi will be disabled, which will turn off all remote functions. Ensure you replace the batteries promptly to avoid losing this functionality. While the lock is in Low Power mode, several actions may be unavailable, including the following: Remote Lock/Unlock One Touch Locking Lock Activation Latch Calibration Auto Lock Auto Unlock Firmware Update Door Status Enabling Door Status Calibration Wi-Fi recommissioning Kwikset to Matter Conversion Matter to Kwikset Conversion Halo Touchscreen Specific Information: What are the visual low battery indicators on the Halo Touchscreen lock? Touch Screen: Checkmark and lock symbols flash simultaneously five times, accompanied by 5 beeps* Interior Status LED: Blinks Red *Note: The beeping sound will only occur if the Lock Sound setting in the app has not been disabled. Halo Keypad Specific Information: What are the visual low battery indicators on the Halo Keypad lock? Keypad: Flashes red with fast beeping sound* for 3 to 4 seconds. Interior Status LED: Blinks Red *Note: The beeping sound will only occur if the Lock Sound setting in the app has not been disabled. Halo Touch Model Specific Information: What are the visual low battery indicators on the Halo Touch lock? Exterior LED: All LEDs Blinks red Interior Status LED: Blinks Red Aura Model Specific Information: What are the visual low battery indicators on the Aura lock? Keypad: Flashes red with fast beeping sound* for 3 to 4 seconds. Interior Status LED: Blinks Red *Note: The beeping sound will only occur if the Lock Sound setting in the app has not been disabled. For more details on how to replace the batteries, and how to improve the battery life, visit the related FAQ page(s): https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
Read MoreHalo Select – Bluetooth Pairing Instructions: Setting Up New Lock Tap the + icon in the top right corner of the Kwikset app to begin adding your new lock. Follow the installation and lock setup instructions until you reach the Bluetooth Pairing stage of lock setup. Move into Bluetooth range of the lock and ensure that Wi-Fi or cellular data is turned on with an active internet connection. Press and hold Pairing Button on the left side of the interior unit for 3 seconds. Release Pairing Button when the lock beeps and the Status LED flashes Blue. Follow the onscreen instructions to complete Bluetooth pairing. Pairing to Existing Lock Open the Kwikset app on the phone you would like to pair to the lock. Ensure the lock you would like to pair with is visible on the home screen of the Kwikset app. Note: If the lock is not visible, the lock owner or admin will need to grant you app access using your Kwikset account email before you can continue with Bluetooth pairing. Move into Bluetooth range of the lock and ensure that Wi-Fi or cellular data is turned on with an active internet connection. Bluetooth Pairing Available notification will appear on the home screen of the Kwikset app. Tap Start Pairing and follow the onscreen instructions to complete Bluetooth pairing. Repairing Existing Bluetooth Pairing Remove the lock manually from your phone’s Bluetooth settings if it appears in the list of paired devices. Follow the instructions above for Pairing to Existing Lock to re-pair your phone to the lock. Halo Touchscreen, Keypad or Touch – Bluetooth Pairing Instructions Setting Up New Lock Move into Bluetooth range of the lock and ensure that Wi-Fi or cellular data is turned on with an active internet connection. Press and HOLD Button A for 3 seconds. Release Button A when the lock beeps and the Status LED flashes Blue. Tap Continue to finish pairing with your phone. Pairing to Existing Lock Open the Kwikset app on the phone you would like to pair to the lock. Ensure the lock you would like to pair with is visible on the home screen of the Kwikset app. Note: If the lock is not visible, the lock owner or admin will need to grant you app access using your Kwikset account email before you can continue with Bluetooth pairing. Move into Bluetooth range of the lock and ensure that Wi-Fi or cellular data is turned on with an active internet connection. Bluetooth Pairing Available notification will appear on the home screen of the Kwikset app. Tap Start Pairing and follow the onscreen instructions to complete Bluetooth pairing. Repairing Existing Bluetooth Pairing Perform a Network Reset to remove the existing Bluetooth pairing from the lock. Remove the lock manually from your phone’s Bluetooth settings if it appears in the list of paired devices. Follow the instructions above for Pairing to Existing Lock to re-pair your phone to the lock. Aura Bluetooth Pairing Instructions Setting Up New Lock Move into Bluetooth range of the lock and ensure that Wi-Fi or cellular data is turned on with an active internet connection. Press and HOLD Button A for 3 seconds. Release Button A when the lock beeps and the Status LED flashes Blue. Tap Continue to finish pairing with your phone. Pairing to Existing Lock Open the Kwikset app on the phone you would like to pair to the lock. Ensure the lock you would like to pair with is visible on the home screen of the Kwikset app. Note: If the lock is not visible, the lock owner or admin will need to grant you app access using your Kwikset account email before you can continue with Bluetooth pairing. Move into Bluetooth range of the lock and ensure that Wi-Fi or cellular data is turned on with an active internet connection. Bluetooth Pairing Available notification will appear on the home screen of the Kwikset app. Tap Start Pairing and follow the onscreen instructions to complete Bluetooth pairing. Repairing Existing Bluetooth Pairing Perform a Network Reset to remove the existing Bluetooth pairing from the lock. Remove the lock manually from your phone’s Bluetooth settings if it appears in the list of paired devices. Follow the instructions above for Pairing to Existing Lock to re-pair your phone to the lock. Aura Reach Bluetooth Pairing Instructions Setting Up New Lock Tap the + icon in the top right corner of the Kwikset app to begin adding your new lock. Follow the installation and lock setup instructions until you reach the Bluetooth Pairing stage of lock setup Move into Bluetooth range of the lock and ensure that Wi-Fi or cellular data is turned on with an active internet connection Press and hold Programming Button on the left side of the interior unit for 3 seconds. Release Programming Button when the lock beeps and the Status LED flashes Blue. Follow the onscreen instructions to complete Bluetooth pairing. Pairing to Existing Lock Open the Kwikset app on the phone you would like to pair to the lock. Ensure the lock you would like to pair with is visible on the home screen of the Kwikset app. Note: If the lock is not visible, the lock owner or admin will need to grant you app access using your Kwikset account email before you can continue with Bluetooth pairing. Move into Bluetooth range of the lock and ensure that Wi-Fi or cellular data is turned on with an active internet connection. Bluetooth Pairing Available notification will appear on the home screen of the Kwikset app. Tap Start Pairing and follow the onscreen instructions to complete Bluetooth pairing. Repairing Existing Bluetooth Pairing Perform a Network Reset to remove the existing Bluetooth pairing from the lock. Remove the lock manually from your phone’s Bluetooth settings if it appears in the list of paired devices. Follow the instructions above for Pairing to Existing Lock to re-pair your phone to the lock.
Read MoreIf Door Status is not performing as expected, try the below troubleshooting tips. If you are in need of a replacement magnet, please contact our Customer Support team: https://www.kwikset.com/support/customer-service Door Status Troubleshooting Tips: Ensure your magnet has been installed properly. Magnet installation instructions can be found in the Kwikset app by enabling Door Status in Lock Settings and following the calibration steps. Alternatively, you can reference the Installation Guide PDF for magnet installation instructions. If Door Status has already been enabled in Lock Settings, try disabling Door Status and re-enabling the feature to perform a recalibration. Check door alignment to ensure the door fully closes and the magnet is properly aligned with the lock sensor. Try power-cycling your lock by removing the battery pack and reinserting. If you have tried the above steps and are still experiencing issues, please contact Customer Support: https://www.kwikset.com/support/customer-service
Read MoreHalo Select, Halo Select Plus, and Aura Reach require a compatible smart home hub with Thread and Matter support. Please review the latest Matter requirements and features by visiting Kwikset.com/Matter Adding Halo Select, Halo Select Plus, or Aura Reach to a Matter Smart Home Platform Ensure you have a compatible smart home hub for your preferred smart home platform. Visit Kwikset.com/Matter for hub requirements. Navigate to Lock Settings in the Kwikset app, then tap Matter Integration to begin the Matter Setup process. Follow the instructions in the Kwikset app to convert your lock to Matter connectivity. Once your lock has been successfully converted to Matter, your lock will enter Matter Pairing Mode and begin broadcasting using Thread. Locate the Matter QR Code on your lock. Open your desired smart home platform app and scan the code to add the device. Matter Pairing Mode will end after 15 minutes of inactivity. If you have not added your lock to a smart home platform within 15 minutes, you can enter Matter Pairing Mode again by opening the Kwikset app and tapping Resume Setup. Additional Ecosystem Support Materials View Amazon Alexa Matter Information View Apple Home Matter Information View Google Home Matter Information View SmartThings Matter Information Adding Halo Select, Halo Select Plus, or Aura Reach to Additional Matter Smart Home Platforms After initial setup with your preferred smart home platform, you can add your lock to additional platforms. Ensure you have a compatible smart home hub for the new platform. Visit Kwikset.com/Matter for hub requirements. Navigate to the smart home app used for initial Matter setup, then look for the 11-digit setup code in device settings. Note: This code is unique and can only be found within the smart home app. The Matter QR Code label on your lock is only used for initial platform setup. Open the app of the new platform to add your device and complete Matter setup using the 11-digit setup code. Additional Ecosystem Support Materials View Amazon Alexa Setup Code Generation Information View Apple Setup Code Generation Information View Google Home Setup Code Generation Information View SmartThings Setup Code Generation Information How do I convert my Halo Select or Halo Select Plus back to Wi-Fi? Convert your lock back to Wi-Fi by navigating to Lock Settings in the Kwikset app, tapping Matter Integration, and selecting Begin Wi-Fi Setup. Follow the instructions in the app to complete conversion back to Wi-Fi. What should I do if Matter setup fails? Convert your lock back to Wi-Fi by navigating to Lock Settings in the Kwikset app, tapping Matter Integration, and selecting Begin Wi-Fi Setup. Follow the instructions in the app to complete conversion back to Wi-Fi. Ensure the lock is not visible in the smart home platform you attempted to set up with. If the lock is visible, navigate to the settings for the lock within the smart home platform app and delete the device. Note: To fully delete your lock from Apple Home, you may need to perform an additional step. Navigate to your phone Settings, tap General, then tap Matter Accessories. Look for the lock in the list of Matter devices, tap the lock, and then tap Remove Accessory to completely delete the Matter Keychain from Apple Home. Retry Matter setup by navigating to the Kwikset app, navigating to Lock Setting and tapping Matter Integration to begin Matter setup again. What should I do if Matter setup fails on my Aura Reach? Disable Matter connectivity by navigating to Lock Settings in the Kwikset app, tapping Matter Integration, and selecting Disable Matter. Follow the instructions in the app to complete conversion back to Bluetooth-only mode. Ensure the lock is not visible in the smart home platform you attempted to set up with. If the lock is visible, navigate to the settings for the lock within the smart home platform app and delete the device. Note: To fully delete your lock from Apple Home, you may need to perform an additional step. Navigate to your phone Settings, tap General, then tap Matter Accessories. Look for the lock in the list of Matter devices, tap the lock, and then tap Remove Accessory to completely delete the Matter Keychain from Apple Home. Retry Matter setup by navigating to the Kwikset app, navigating to Lock Setting and tapping Matter Integration to begin Matter setup again.
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