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Yes, the following lock settings can be turn on/off via the Kwikset App within Bluetooth range of your Halo lock: LED Audio/Beeps Auto-Lock
Read MoreYes, the auto-lock time delay can be customized using the Kwikset App. The selectable time intervals are: 30 seconds, 1 minute, 3 minutes, 5 minutes, 10 minutes
Read MoreLock names need to be unique within a single home. If you have linked and enabled Alexa or Google Assistant with your account, then lock names need to be unique across your all the homes within your account.
Read MoreTo solve any jam issues with your Halo, Halo Touch, Aura or Halo Select smart lock, please follow the instructions below. A1. With the door open, press the lock button. If you do not get a jam error with the door open, the strike pocket on your door frame may not be deep enough. Ensure that the strike pocket is at least 1" (25mm) deep. A2. Perform Manual Door Handing steps below.
Read MoreIf the batteries in your Halo Select, Halo, Aura or Halo Touch smart lock are draining faster than expected, try the below troubleshooting tips. Note: Numerous variables can have a negative effect on a lock’s battery life, this makes it difficult to pinpoint a single source of increased battery drain. Battery Tips: Check door alignment. Even the slightest misalignment between the door bolt and the strike plate hole can cause increased friction, which requires more power to successfully lock and unlock. This is by far the most common contributor to decreased battery life and should be assessed first. Use standard non-rechargeable Alkaline batteries for best performance. Turn off lock sounds and lock LED status from within the Kwikset app to reduce the lock’s overall power consumption. Select a wireless router from this list of battery-friendly routers. Ensure the lock is properly mounted and is not loose on the door. Halo Select Battery Replacement Note: Ensure you replace the batteries promptly when notified by your Halo Select lock, as prolonged low battery levels can affect performance and may harm the lock. Your lock will begin showing a low battery icon and playing a low battery tone when it has reached 10% battery level. Remove the battery pack from the lock by pressing down on the tab to release and pulling the pack outward away from the lock. Halo Touchscreen, Keypad, Touch and Aura Battery Replacement Remove the battery pack from the lock by sliding upwards and take out the depleted batteries. Insert a fresh set of 4x AA batteries into the tray and slide the battery pack down into the battery compartment of the lock. Begin seeing low battery icon during lock/unlock sequence at 20% At 10% also begin playing a low battery warning tone after lock/unlock https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
Read MoreIf your Halo lock is having Wi-Fi connectivity issues, try the below troubleshooting tips. Halo Select troubleshooting Instructions: Check your router settings to ensure your home network is broadcasting 2.4GHz frequency and is not hidden. Check if it is password protected using the WPA2 or WPA3 security protocol. If your lock is unable to detect any Wi-Fi networks during lock setup (after following steps 1 and 2), please power cycle your lock by removing and replacing the battery pack, then resume setup. If your home network’s Wi-Fi credentials have changed, for Halo Select you can perform the Wi-Fi reconfiguration from the App. Go to the Lock Settings in the Kwikset App and select “Wi-Fi Settings”. Understand the Network Requirements listed in the page and click on “CONTINUE”. Attention: Clicking on CONTINUE will disconnect the user from the current network temporarily, as the new Wi-Fi network scanning is in place. The lock will still be accessible over BLE. In the subsequent page all the supported Wi-Fi network names including the recent network that the lock was connected to were listed. The networks are shown in the order of their signal strength. Choose the desired network and complete the setup. In case of not connecting to any network, a connection is automatically reinstated to the previous network, after 15mins. Ensure there is adequate Wi-Fi coverage and signal strength at the location of the lock. If there is not adequate coverage, we recommend a Wi-Fi extender/repeater device be placed between the router and the lock. Try powering your router and modem off then on again. Halo Keypad, Halo Touch and Halo Touch Screen Troubleshooting Instructions: Note: Many variables can have a negative effect on Wi-Fi connection strength, making it difficult to pinpoint a single source of reduced performance. Wi-Fi Troubleshooting Tips: Check your router settings to ensure your home network is broadcasting 2.4GHz frequency, is not hidden, and is password protected using the WPA2 security protocol. If your home network’s Wi-Fi credentials have changed (network name or password) you will need to perform a Network Reset to connect your lock to the new network. Try powering your router and modem off then on again. Ensure there is adequate Wi-Fi coverage and signal strength at the location of the lock. If there is not adequate coverage, we recommend a Wi-Fi extender/repeater device be placed between the router and the lock.
Read MoreHalo and Aura Locks Factory Reset Instructions: To perform a factory reset on your Halo, Aura, or Halo Touch smart lock, please follow the instructions below. Factory Reset will delete all Bluetooth pairings, Wi-Fi network settings, user associations, access codes, and event history from the lock, as well as reset all lock settings including handing. Note: Access codes and event history will still be visible in the Kwikset app until the lock has been deleted from the home. Factory Reset should be used when you want to change the lock owner, have lost your phone, or are troubleshooting a new installation. Before you begin the Factory Reset process: Delete the lock from the home within the Kwikset app, and remove the lock from your phone’s Bluetooth list by tapping Forget Device in Bluetooth settings. Factory Reset Halo Select Factory Reset Instructions: Factory Reset will: delete all access codes and associated schedule reset lock settings to default lock will show as offline in the Kwikset App Lock will be deactivated and will need to be set up as new Factory reset should be used when: you want to change the lock owner you have lost your phone you are troubleshooting the lock
Read MoreGeneral Information: Low battery levels can significantly impact the functionality of the lock. Low battery levels could cause delayed responses or connectivity issues. Features such as Auto lock/unlock, Lock Activation, Lock Calibration, Firmware updates, and more, may not work properly if the lock is running on low battery There are three levels of low battery: Low Battery, Very Low Battery, and Critically Low Battery. It is recommended to replace the batteries as soon as the lock reaches the Low Battery level. When the Kwikset App’s main screen shows “Replace Batteries,” follow the battery replacement instructions. You can click “Learn More” on the dashboard for detailed steps. Lock Specific Information: Halo Select Model Specific Information: What are the visual low battery indicators on the Halo Select lock? At Very Low Battery and Critically Low Battery states, Touch Screen: Battery Icon displays solid Red Interior Status LED: Blinks Red What happens to Halo Select lock functionality during the Critically Low Battery state? During the Critically Low Battery state, the Halo Select Model optimizes battery usage by disabling power-consuming features to extend the lock’s functionality. Replace the batteries before reaching this stage to keep all features active. In Critically Low Battery state, the lock’s Wi-Fi will be disabled, which will turn off all remote functions. Ensure you replace the batteries promptly to avoid losing this functionality. While the lock is in Low Power mode, several actions may be unavailable, including the following: Remote Lock/Unlock One Touch Locking Lock Activation Latch Calibration Auto Lock Auto Unlock Firmware Update Door Status Enabling Door Status Calibration Wi-Fi recommissioning Kwikset to Matter Conversion Matter to Kwikset Conversion Halo Touchscreen Specific Information: What are the visual low battery indicators on the Halo Touchscreen lock? Touch Screen: Checkmark and lock symbols flash simultaneously five times, accompanied by 5 beeps* Interior Status LED: Blinks Red *Note: The beeping sound will only occur if the Lock Sound setting in the app has not been disabled. Halo Keypad Specific Information: What are the visual low battery indicators on the Halo Keypad lock? Keypad: Flashes red with fast beeping sound* for 3 to 4 seconds. Interior Status LED: Blinks Red *Note: The beeping sound will only occur if the Lock Sound setting in the app has not been disabled. Halo Touch Model Specific Information: What are the visual low battery indicators on the Halo Touch lock? Exterior LED: All LEDs Blinks red Interior Status LED: Blinks Red Aura Model Specific Information: What are the visual low battery indicators on the Aura lock? Keypad: Flashes red with fast beeping sound* for 3 to 4 seconds. Interior Status LED: Blinks Red *Note: The beeping sound will only occur if the Lock Sound setting in the app has not been disabled. For more details on how to replace the batteries, and how to improve the battery life, visit the related FAQ page(s): https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
Read MoreHalo Select – Bluetooth Pairing Instructions: Setting Up New Lock Tap the + icon in the top right corner of the Kwikset app to begin adding your new lock. Follow the installation and lock setup instructions until you reach the Bluetooth Pairing stage of lock setup. Move into Bluetooth range of the lock and ensure that Wi-Fi or cellular data is turned on with an active internet connection. Press and hold Pairing Button on the left side of the interior unit for 3 seconds. Release Pairing Button when the lock beeps and the Status LED flashes Blue. Follow the onscreen instructions to complete Bluetooth pairing. Pairing to Existing Lock Open the Kwikset app on the phone you would like to pair to the lock. Ensure the lock you would like to pair with is visible on the home screen of the Kwikset app. Note: If the lock is not visible, the lock owner or admin will need to grant you app access using your Kwikset account email before you can continue with Bluetooth pairing. Move into Bluetooth range of the lock and ensure that Wi-Fi or cellular data is turned on with an active internet connection. Bluetooth Pairing Available notification will appear on the home screen of the Kwikset app. Tap Start Pairing and follow the onscreen instructions to complete Bluetooth pairing. Repairing Existing Bluetooth Pairing Remove the lock manually from your phone’s Bluetooth settings if it appears in the list of paired devices. Follow the instructions above for Pairing to Existing Lock to re-pair your phone to the lock. Halo Touchscreen, Keypad or Touch – Bluetooth Pairing Instructions Setting Up New Lock Move into Bluetooth range of the lock and ensure that Wi-Fi or cellular data is turned on with an active internet connection. Press and HOLD Button A for 3 seconds. Release Button A when the lock beeps and the Status LED flashes Blue. Tap Continue to finish pairing with your phone. Pairing to Existing Lock Open the Kwikset app on the phone you would like to pair to the lock. Ensure the lock you would like to pair with is visible on the home screen of the Kwikset app. Note: If the lock is not visible, the lock owner or admin will need to grant you app access using your Kwikset account email before you can continue with Bluetooth pairing. Move into Bluetooth range of the lock and ensure that Wi-Fi or cellular data is turned on with an active internet connection. Bluetooth Pairing Available notification will appear on the home screen of the Kwikset app. Tap Start Pairing and follow the onscreen instructions to complete Bluetooth pairing. Repairing Existing Bluetooth Pairing Perform a Network Reset to remove the existing Bluetooth pairing from the lock. Remove the lock manually from your phone’s Bluetooth settings if it appears in the list of paired devices. Follow the instructions above for Pairing to Existing Lock to re-pair your phone to the lock. Aura Bluetooth Pairing Instructions Setting Up New Lock Move into Bluetooth range of the lock and ensure that Wi-Fi or cellular data is turned on with an active internet connection. Press and HOLD Button A for 3 seconds. Release Button A when the lock beeps and the Status LED flashes Blue. Tap Continue to finish pairing with your phone. Pairing to Existing Lock Open the Kwikset app on the phone you would like to pair to the lock. Ensure the lock you would like to pair with is visible on the home screen of the Kwikset app. Note: If the lock is not visible, the lock owner or admin will need to grant you app access using your Kwikset account email before you can continue with Bluetooth pairing. Move into Bluetooth range of the lock and ensure that Wi-Fi or cellular data is turned on with an active internet connection. Bluetooth Pairing Available notification will appear on the home screen of the Kwikset app. Tap Start Pairing and follow the onscreen instructions to complete Bluetooth pairing. Repairing Existing Bluetooth Pairing Perform a Network Reset to remove the existing Bluetooth pairing from the lock. Remove the lock manually from your phone’s Bluetooth settings if it appears in the list of paired devices. Follow the instructions above for Pairing to Existing Lock to re-pair your phone to the lock. Aura Reach Bluetooth Pairing Instructions Setting Up New Lock Tap the + icon in the top right corner of the Kwikset app to begin adding your new lock. Follow the installation and lock setup instructions until you reach the Bluetooth Pairing stage of lock setup Move into Bluetooth range of the lock and ensure that Wi-Fi or cellular data is turned on with an active internet connection Press and hold Programming Button on the left side of the interior unit for 3 seconds. Release Programming Button when the lock beeps and the Status LED flashes Blue. Follow the onscreen instructions to complete Bluetooth pairing. Pairing to Existing Lock Open the Kwikset app on the phone you would like to pair to the lock. Ensure the lock you would like to pair with is visible on the home screen of the Kwikset app. Note: If the lock is not visible, the lock owner or admin will need to grant you app access using your Kwikset account email before you can continue with Bluetooth pairing. Move into Bluetooth range of the lock and ensure that Wi-Fi or cellular data is turned on with an active internet connection. Bluetooth Pairing Available notification will appear on the home screen of the Kwikset app. Tap Start Pairing and follow the onscreen instructions to complete Bluetooth pairing. Repairing Existing Bluetooth Pairing Perform a Network Reset to remove the existing Bluetooth pairing from the lock. Remove the lock manually from your phone’s Bluetooth settings if it appears in the list of paired devices. Follow the instructions above for Pairing to Existing Lock to re-pair your phone to the lock.
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