How do I delete all user codes on my SmartCode?

Deleting All User Codes with the Mastercode Enabled1. Keep door open. Press the Program button once. The keypad will flash green and you will hear three beeps.2. Press Lock button once.3. Enter Mastercode4. Press Lock button once5. Press “9” six times.6. Press Lock button once7. Press “9” six times.8. Press Lock button once.If programming is successful, the keypad will flash green once with one beep.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Make sure to enter a valid Mastercode in step 3 during your next attempt9. Press the Lock button while the door is open and unlocked. If the latch bolt does not extend to lock, then all codes have been successfully deleted.

Answer

How to add a user code on my Smartcode touchscreen?

Adding User Codes with the Mastercode EnabledThe procedure for adding user codes is different when the Mastercode is enabled. For instructions on how to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with your lock.1. Keep door open. Press the Program button once. The Checkmark will flash five times and you will hear five beeps.2. Press Checkmark symbol once.3. Enter Mastercode.4. Press Lock symbol once5. Enter new user code.6. Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will flash three times with three beeps. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. Make sure the lock has room for an additional code. If all user codes are filled, delete a code to make room for this one. Make sure to enter a valid Mastercode in step 3.7. While the door is open and locked, test the user code to make sure it unlocks the door.Adding User Codes with the Mastercode DiabledProgramming TimeoutDuring programming, if the screen is not pressed for 20 seconds, the system will time out (indicated by three beeps and the “X” pattern flashing three times), and you will need to restart the procedure.1. Make sure the door is open. Press the Program button once.2. Press checkmark symbol once.3. Enter user code. A total of 16 user codes may be programmed. Each user code must be a unique code between 4 and 8 digits.4. Press lock symbol once.5. Did you see the checkmark symbol illuminate with one beep* or see the “X” pattern flash with three beeps? (*Beeping sound will only be heard if switch #3 (on the lock interior) is in the on positon.) Checkmark symbol with one beep - Programming was successful.“X” pattern with three beeps - Programming was unsuccessful. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. Make sure the lock has room for an additional code. If all user code positions are filled, delete a code to make room for this one.

Answer

How to delete a/all user code(s) on my Smartcode touchscreen?

Deleting a Single User Code with the Mastercode DisabledNote: All codes may be deleted at once if the mastercode is enabled. For more information about the mastercode, consult the online Programming and Troubleshooting Guide.1. Keep door open. Press Program button once.2. Press Checkmark symbol once.3. Press Lock symbol once.4. Enter user code to be deleted5. Press Lock symbol once.6. Re-enter user code7. Re-enter user codeIf unsuccessful - Make sure to enter the same valid code in steps 4 and 6. If the screen is not pressed for 20 seconds, the system will time out, and you will need to restart the procedure.Deleting a Single User Code with the Mastercode Enabled1. Keep door open. Press the Program button once. The Checkmark will flash five times and you will hear five beeps.2. Press Checkmark symbol once3. Press Lock symbol once.4. Enter Mastercode.5. Press Lock symbol once6. Enter user code to be deleted.7. Press Lock symbol once.8. Re-enter user code to be deleted.9. Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will flash three times with three beeps. Make sure to enter a valid Mastercode in step 4.10. While the door is open and locked, test the user code to make sure it no longer unlocks the door.Deleting All User Codes with the Mastercode Enabled1. Keep door open. Press the Program button once. The Checkmark will flash five times and you will hear five beeps.2. Press Checkmark symbol once3. Press Lock symbol once.4. Enter Mastercode.5. Press Lock symbol once.6. Press “9” six times7. Press Lock symbol once8. Press “9” six times9 Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will fl ash three times with three beeps. Make sure to enter a valid Mastercode in step 4 during your next attempt.10. While the door is open and unlocked, press the Lock symbol. If the latch bolt does not extend to lock, then all codes have been successfully deleted.

Answer

How do I enable/delete the mastercode on my Smartcode?

Enabling and Setting the MastercodeProgramming timeout: If no button is pressed for five seconds, the system will time out and you will need to restart the procedure.1. Keep door open. Press and HOLD the Program button until the keypad flashes green (about 5 seconds).2. Enter new Mastercode.3. Press Lock button once.4. Re-enter Mastercode.5. Press Lock button once.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Make sure the Mastercode has not already been programmed. Attempt the procedure again, making sure to enter the same new Mastercode in step 2 and 4.6. Make sure switch #3 is on, and press the Program button once. If you hear three beeps andNote: The lock will time out after five seconds.Disabling and Deleting the Mastercode1. Keep door open. Press and HOLD the Program button until the keypad Flashes green (about 5 seconds).2. Press Lock button once.3. Enter Mastercode.4. Press Lock button once.5. Re-enter Mastercode.6. Press Lock button once.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Make sure the Mastercode has been enabled before trying to disable it. Attempt the procedure again, making sure to enter the same Mastercode in steps 3 and 5.7. Make sure switch #3 is on, and press the Program button once. If you don’t immediately hear three beeps and see the keypad fl ash green three times, the Mastercode is disabled.Note: The lock will time out after five seconds.

Answer

How do I enable/delete the mastercode on my Smartcode touchscreen?

Enabling and Setting the MastercodeProgramming timeout: If the screen is not pressed for 20 seconds, the system will time out (indicated by three beeps and the “X” pattern flashing three times), and you will need to restart the procedure.1. Keep door open. Press and HOLD the Program button until the Checkmark symbol illuminates (about 5 seconds).2. Press Checkmark symbol once.3. Enter new Mastercode.4. Press Lock symbol once.5. Re-enter Mastercode.6. Press Lock symbol onceIf programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will flash three times, and you will hear three beeps. Make sure the Mastercode has not already been programmed. Attempt the procedure again, making sure to enter the same new Mastercode in step 3 and 5.7. Make sure switch #3 is on, and press the Program button once. If you immediately hear fi ve beeps and see the Checkmark flash five times, the Mastercode is enabled.Disabling and Deleting the Mastercode1. Keep door open. Press and HOLD the Program button until the Checkmark symbol illuminates (about 5 seconds).2. Press Checkmark symbol once.3. Press Lock symbol once.4. Enter Mastercode.5. Press Lock symbol once6. Re-enter Mastercode.7. Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep. If programming is unsuccessful, the “X” pattern will flash three times, and you will hear three beeps. Make sure the Mastercode has been enabled before trying to disable it. Attempt the procedure again, making sure to enter the same Mastercode in step 4 and 6. 8. Make sure switch #3 is on, and press the Program button once. If you don’t immediately hear five beeps and see the Checkmark flash five times, the Mastercode is disabled.

Answer

On my Smartcode Touchscreen, The lock beeps, the Checkmark and Lock symbols alternate flashing, and the door cannot lock

7 possible reasons: The door handing process was not executed during installation. Perform the manual door handing process in the Installation Guide. Perform the manual door handing process If needed, the door handing process can be initiated manually. This is useful if the lock is being moved to a different door Remove battery pack. Press and HOLD the Program button while reinserting the battery pack. Release button once battery pack is installed. The status LED will flash red and green. Press the Program button once more. The latch bolt will extend and retract to learn the orientation of the door. Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern The wrong deadbolt latch is installed. SmartCode deadbolts require a tapered latch bolt for ease of operation. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Remove the lock from the door, including the old latch. Replace with the new tapered latch that came with the lock and reinstall the lock. The deadbolt latch and strike are misaligned, causing the latch to bind. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch. As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. The hole in the door frame for the latch bolt is not drilled deep enough. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep. The mounting plate is placing tension on the torque blade. Attempt to lock and unlock the door with the key. If it is unable to rotate, remove the interior assembly from the mounting plate. Test the key again. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly. The clutch is disengaged. Remove the battery pack. Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Attempt to rotate the turnpiece on the interior assembly to the vertical position. If it cannot rotate to the vertical position, the clutch has become disengaged. Place the battery cover onto the interior assembly, making sure to align the turnpiece with the shaft. Rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). This will re-engage the clutch. Align the turnpiece with the torque blade and reinstall the interior assembly on the door.

Answer

On my Smartcode deadbolt or lever, the batteries drain within one day.

The lock must be replaced. Contact Technical Support.

Answer

On my Smartcode kepad deadbolt or lever, the batteries drain within one week.

Keypad error.Install a fresh set of batteries and turn switch #3 to the ON position. Test each button on the keypad (one at a time) and listen for a beep on each button press. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting.

Answer

On my Smartcode Touchscreen, the batteries drain within one week.

The Wireless Card LEDs are staying on. Remove the battery pack, press and hold the program button for 10 seconds. Replace the battery pack. If the Wireless Card LEDs continue to stay on, contact Technical Support.

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916 SmartCode Traditional Electronic Deadbolt with Zigbee Technology

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Drilling Template

Installation Guide - English

Installation Guide - Spanish

Instruction Sheet

Instructions to re-key a SmartKey Security lock

Regulatory Compliance

Troubleshooting Guide

Answers

How do I delete all user codes on my SmartCode?

How to add a user code on my Smartcode touchscreen?

How to delete a/all user code(s) on my Smartcode touchscreen?

How do I enable/delete the mastercode on my Smartcode?

How do I enable/delete the mastercode on my Smartcode touchscreen?

On my Smartcode Touchscreen, The lock beeps, the Checkmark and Lock symbols alternate flashing, and the door cannot lock

On my Smartcode deadbolt or lever, the batteries drain within one day.

On my Smartcode kepad deadbolt or lever, the batteries drain within one week.

On my Smartcode Touchscreen, the batteries drain within one week.

Videos

Community Q&As

Connect with us.

Ultimate control.

Finishes

Documents

Drilling Template

Installation Guide - English

Installation Guide - Spanish

Instruction Sheet

Instructions to re-key a SmartKey Security lock

Regulatory Compliance

Troubleshooting Guide

Answers

How do I delete all user codes on my SmartCode?

How to add a user code on my Smartcode touchscreen?

How to delete a/all user code(s) on my Smartcode touchscreen?

How do I enable/delete the mastercode on my Smartcode?

How do I enable/delete the mastercode on my Smartcode touchscreen?

On my Smartcode Touchscreen, The lock beeps, the Checkmark and Lock symbols alternate flashing, and the door cannot lock

On my Smartcode deadbolt or lever, the batteries drain within one day.

On my Smartcode kepad deadbolt or lever, the batteries drain within one week.

On my Smartcode Touchscreen, the batteries drain within one week.

Videos

Installation Video

Installing the Kwikset SmartCode 916 with Zigbee

SmartCode 915 & 916 Manual Door Handing Process

Kwikset SmartCode 915-916: Programming With a Mastercode

Kwikset SmartCode 915-916: Programming Without a Mastercode

Community Q&As