Discontinued 4 Finishes 916 Smartcode Contemporary Electronic Deadbolt with Z-Wave Technology Support
Discontinued 5 Finishes 910 SmartCode Contemporary Electronic Deadbolt with Z-Wave Technology Support
Answer On my Smartcode 909/910, the lock beeps, the keypad flashes red, and the door cannot lock. The door handing process was not executed during installation. Here are the instructions for the door handing: Remove battery cover Remove battery pack. Make sure the turnpiece is in the vertical position Press and HOLD the Lock button while installing battery pack. Hold button until the latch bolt starts moving on its own. Did the latch bolt retract and extend on its own when the battery pack was installed? YES- Door handing process was successful! Proceed to next step after latch bolt stops moving. NO- Remove battery pack, wait 15 seconds, then attempt the process again. The hole in the door is misaligned. Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door The wrong deadbolt latch is installed. SmartCode deadbolts require a tapered latch bolt for ease of operation. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Remove the lock from the door, including the old latch. Replace with the new latch and reinstall the lock. The deadbolt latch and strike are misaligned, causing the latch to bind. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch. As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. The hole in the door frame for the latch bolt is not drilled deep enough. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep. The mounting plate is placing tension on the torque blade. Attempt to lock and unlock the door with the key. If it is unable to rotate, remove the interior assembly from the mounting plate. Test the key again. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly. The clutch is disengaged. Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Attempt to rotate the turnpiece on the interior assembly. If it does not rotate smoothly, the clutch has become disengaged. Simply rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). This will re-engage the clutch. Align the turnpiece with the torque blade and reinstall the interior assembly on the door. The latch is installed upside down. A quick way to tell that the latch is upside down is to look at the face of the cylinder. If it is upside down, the latch is installed upside down. Remove the entire lock assembly from the door, including the latch. Reinstall the latch, making sure the word “UP” faces upward. Reinstall the lock. If the turnpiece does not align with the torque blade, rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). Perform the door handing process once the lock is fully installed. For visuals click here. Read More
Answer On my Smartcode 909/910, the deadbolt latch does not extend or retract on its own during the door handing process. The door handing process was not performed correctly. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own. The latch is installed upside down. For Smarcode 909 see page 8 here. For Smartcode 910 see page 8 here. The mounting plate is placing tension on the torque blade. The clutch is disengaged. For Smarcode 909 see page 7 here. For Smartcode 910 see page 7 here. The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online. The keypad is unresponsive. Make sure switch #3 is on. Use a fresh set of batteries and perform the door handing process. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If no beeping is heard, this is a keypad error. Contact Technical Support for further troubleshooting. Read More
Answer On my Smartcode 909/910, the Status LED is solid red after the door handing process. The lock interior is not mounted perpendicular to the ground. Remount lock interior assembly as illustrated in the Installation Guide. The hole in the door is misaligned. Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door. The latch is installed upside down. See page 8 here. The battery level is too low. This is indicated by the keypad flashing red three times with three beeps. Use a fresh set of batteries, and perform the door handing process again. The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online. Read More
Answer On my Smartcode 909/910, the latch bolt is not moving in the correct direction and the turnpiece will not rotate. The door handing process was not executed during installation, and the lock does not know the orientation of the doorPerform the door handing process:1. Remove battery pack by unscrewing interior. 2. Press and hold the Lock button while installing battery pack. Hold the unlock button until the latch bolt starts moving on its own.2. Did the latch bolt retract and extend on its own when the battery pack was installed?No? Press and hold the Lock button while installing battery pack Read More
Answer On my Smartcode 909/910, the Lock button does not lock the door. No user codes are programmed. If there are no codes in the lock, the lock button will not lock the door. This is indicated by the keypad flashing red three times with three beeps. Program at least one user code and test the Lock button again. The door handing process was not executed. Perform the door handing process, following the instructions inside the installation guide. The battery is too low to lock the door. This is indicated by the keypad flashing red three times with three beeps. Remove the batteries and replace with a fresh set. The latch is installed upside down. The clutch is disengaged. The mounting plate is placing tension on the torque blade. For Smarcode 909 see page 8 here. For Smartcode 910 see page 8 here. Read More
Answer Is my SmartCode 909/910 deadbolt? Can it be installed both on a left and right hand door? The SmartCode is reversible and can be installed on both left and right hand doors. (1) Hold LOCK button on keypad while (2) inserting the battery pack into the interior. The lock will automatically sense the handing of the door and will extend & retract deadbolt latch. Two beeps will sound in approximately 30 seconds to confirm successful installation. Read More
Answer How to pair/remove my Smartcode 912 lever to my Zwave plus smart home system? How to add the lock to the network:1. Initiate the pairing process to add the lock to your system at your smart home controller. Refer to you smart home system instructions for more information. 2. When prompted by your smart home system to add the lock, press button “A” on the lock interior one time. The red LED will illuminate when the lock enters Add Mode. Please allow time for the controller to add the lock. 3. If successful, re-name the lock in your system (if applicable).4. If unsuccessful, follow your system’s instructions to remove the lock form the controller and any other network, then press button ”A” on the lock on time. Perform steps 1-3 again. Read More
Answer How do I install/replace my 910S Signature Series Deadbolt battery? Remove battery cover and battery pack from interior assembly by unscrewing the screws along the interior cover. Make sure turnpiece is in the vertical position Install 4 AA batteries in battery pack. Install battery pack. Read More
Answer How to pair/remove my Smartcode 912 lever to my ZigBee smart home system? How to add the lock to the network:1. Initiate the pairing process at your smart home controller. Refer to your smart home system instructions for more information.2. When prompted by your smart home system to initiate pairing at the lock, press button “A” on the lock interior four times.3. If the pairing process is successful, re-name the lock in your system (if applicable).4. If the pairing process is unsuccessful, press button “B” nine times. Perform steps 1-3 again.ZigBee System Notes: ZigBee is a “Wireless mesh network,” and results may vary based on building construction and communication path, with 35+ feet being typical installed distance in a standard home environment and 250 feet+ when the lock has a clear line of sight with the smart home controller. It may be necessary to install additional ZigBee devices to enhance the communication path between the lock and controller for a more robust ZigBee network.How to remove the lock from the network:1. Press button “B” on the lock interior nine time. Read More
Answer Is there an extender kit available for my SmartCode 909/910 deadbolt? For a 2" thick door a thick door kit is needed. For assistance in a thick door kit for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625. Read More
Answer How to add/remove my Z-Wave system to my 910S Signature Series Deadbolt? Adding the lock to the networkDuring the pairing process, press button “A” on the lock interior once.Removing the lock from the networkFollow your smart home system’s instructions to remove the lock from the network. When prompted by the system, press button A” on the lock interior once. Read More
Answer What are the switches and colors for my SmartCode 909/910? Switch:1 = Door lock status LED blinks every 6 seconds2 = Lock automatically re-locks door 30 seconds after unlocking.3 = Audio4 = Not used.LED Color:Blinking green = UnlockedBlinking amber = LockedBlinking red = Low batterySolid red = Door handing process did not work properly.Keypad WarningsKeypad flashes red with fast beeping sound* for 3 – 4 seconds.Three possible reasons and solutions: 1. Low battery - Replace batteries2. Door jammed while attempting to lock - Relock door. If needed, reposition strike.3. No user code programmed - Program at least one user code*If switch #3 is ON Read More
Web Page SmartCode 917 Support| Kwikset Choose the Smartcode917 products you own and click to go to its support page. Read More
Web Page SmartCode 917 Electronic Front Door Locks for Homes | Kwikset The Kwikset SmartCode 917 electronic keypad lock offers the highest residential grade security for front doors, office doors, interior doors, storage closets, and more. Read More
Web Page SmartCode 917 FAQS & Product Support Information | Kwikset Get your questions answered about the Smartcode 917 for door locks. Kwikset is here to support, contact us today! Read More