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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Balboa Keyed Entry Lever in Polished Brass is rated out of 5 by 2.
Rated 5 out of 5
from A Great Lock I purchased 2 of these and installed on front and rear doors to my home. The installation was very easy and simple. As both my wife and I are in our 70's the doors are easier to open and close. I should have done this years ago. Sure beats having to turn a knob when your hands are full.
Date published: 2015-04-16
Rated 2 out of 5
from It's ok I'm resetting the lock with the Allen wrench so I can lock the door or it will not lock. This happens usually every 1-2 months. When I'm in a hurry my house is unlocked because the lock needs to be tighten by the Allen wrench.
Date published: 2016-02-15
I need a handle that opens from the inside, even when locked. Will this one do that? If not, which one should I get?
Hello TADC GH,Thank you for your interest in Kwikset products. Kwikset 405BL-5-SMT does not open from the inside when locked. The lock needed is a free interior lock. Kwikset #406 series.For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspxThank you,Kwikset Support Team
Date published: 2016-04-20
I have lost the set screw holding the handle while installing. What size is the set screw?
Hello Ray Reza,Thank you for your interest in Kwikset model # 405BL-11P-SMT. The set screw is not lost. With the lever off of the shaft, notice on once side of the shaft there is a hole and directly on the other side of the shaft there is a silver button.That silver button is the set screw.Place the lever back onto the shaft, using the 3/32 allen wrench, turn the set screw through the lever and the shaft to tighten the lever.Thank you,Kwikset Support Team
Date published: 2016-04-18
I bought 4 of these to put in our office and need the "drive-in collar" for our door application (they did not come in the box). I have looked for the part online and am having difficulty choosing the right one. What is the model number or description?
Hello Molly,Thank you for your interest in the Balboa Keyed Entry Lever in Venetian Bronze model# 405BL 11P SMT. While this model comes with the standard latch only, the drive in latch for this product is model #81846 and the drive in collar is model #81825. These products can be obtained by calling Kwikset Consumer Service at 1-800-327-5625 or by special order at the Customer Service desk of your local home improvement store.Thank you,Kwikset Support
Date published: 2016-01-21
On the Balboa levers how to you change the keyed levers from right to left? Can the inside lever be switched with the outside lever?
Hello JRIvam,Thank you for your interest in Kwikset model # 405BL-15-SMT. To reverse the levers, first mount the unit and then loosen the set screws using a 3/32 allen wrench on the levers, then swap the inside handle and outside handle and retighten the set screws.If further assistance is needed regarding reversing the levers please contact Kwikset technical support at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-12-16
I just purchased a Balboa Keyed entry lever. I noticed that it did not include a key for the lock. Do I have to purchase the lock and core separately?
Hello LOC,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in missing parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-12-08
how do I get the handle off set screw does nothing on the side of the handle and I don't see any release mechanism behind cover?????
Hello acesterling,Please make sure the correct size 3/32 allen wrench (hex wrench) is being used. If you are using the correct size it is suggested to get another allen wrench of the same size due to possible manufacturing of the allen wrench can be slightly different in size.If further assistance is needed please contact Kwikset technical support at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-12-04
What size is the set screw that goes on the exterior side with the lock? Mine has fallen out and been lost.
Hello DaniA,The exterior set screw is still in the shaft. This is a hidden set screw. If you look at the shaft without the lever on it. On one side you will see an open hole, on the other side you will see a silver button, this silver button is the set screw.Place the lever back on to the shaft and using a 3/32 allen wrench tighten the set screw, the lever should now remain on the shaft.Thank you,Kwikset Support
Date published: 2015-11-30
I want a lock that will not allow me to open from the inside when it is still locked.
Hello louise,Most Kwikset locks will not allow you to open the door from the inside if it is locked. Unless you have a free interior knob or lever.Thank you,Kwikset Support
Date published: 2015-11-02