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For my Premis lock, how much history is captured in the Lock Activity?

The Premis App will hold a rolling 16 interactions with the lock. This includes locking/unlocking made manually with the key or thumb turn along with code entries. Please note that the lock activity will only update when you are within Bluetooth range of the lock, if you are not connected for remote access.

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How do I lock out access to the Premis app if I lost my phone?

By logging into “Find my iPhone” and putting the phone in “Lost mode”, the iPhone will be placed in lock mode and not allow anyone to access its content therefore unable to remotely access the Premis lock. The user can also remove the phones account access by holding the “A” button on the back panel for 7 seconds until the lock beeps one time to perform a network reset. Once the phone is found, you will need to setup the lock again.

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Why Can’t The Premis App Locate My Lock?

You can only pair one phone to the HomeKit, all other subsequent phones will share access to the iCloud Home via the invite process. In the event that your phone cannot discover (find) Premis during the initial pairing process, try the following: Delete any instances of your lock from your “Home”. Press the “A” button in the upper left corner for ~10 seconds (the clearing process will be signaled with a beep). This will clear any previous pairings from the lock. Restart the “Add Lock” process within the Premis App, and you should be able to “find” your lock and complete the pairing process.

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Can More Than One User Operate The Premis Lock With The App?

Yes, if the user has a compatible Apple device with correct iOS installed, they can be “invited” to share the control of the lock via Premis app.

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Check Wi-Fi Connectivity If “Siri” Commands Are Not Working for your Premis Lock

Within Bluetooth range and line of sight of the Premis lock, check that Siri is able to lock/unlock using the command: “Siri, lock or unlock the front door.” If Siri commands are only working within Bluetooth range but not remotely, check the following: Check that the hardware versions of Apple TV (4th Gen or later), HomePod(1st Gen or later), or iPad (4 or later) supports HomeKit. Confirm that Apple TV is running on tvOS 10.2 or later and iPad 4 is using iOS 10.3 or later) Apple TV, HomePod, or iPad need to be in Bluetooth range and line of sight to the Premis lock. Check that both Premis lock and hub (Apple TV, HomePod, iPad) is connected to the same Wi-Fi network and using the same Apple ID.

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Do I Need To/How Do I Update The Premis App?

App updates can be seen and completed on the Apple App store or in iTunes

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Can Kevo Smart Lock Notify Me When It Is Locked/Unlocked? Can I see a lock history?

Yes. The mobile app can send notifications when Kevo Smart Lock is locked/unlocked by an internet connected smart device. At this time, Kevo Smart Lock cannot send notifications when a Kevo fob (fobs are only available for Kevo Smart Lock products) is used to lock/unlock.The Owner or an Admin for that lock will be able to see the latest history information when the phone is within Bluetooth range of the lock or if a Kevo Plus is connected.Both the mobile app and web portal contain a history that details when and by which eKey the Kevo is locked/unlocked. Go to My Locks & eKeys, select the lock and choose the history icon at the bottom of the screen.MOBILE APP:Go to My Locks & eKeys > (select a lock) > History icon (second tab from the right on the bottom of the screen)WEB PORTAL:From your My Kevo homepage, click on the "History" icon (on the top bar, second from the right)

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During my Kevo Smart Lock registration, I Cannot Confirm My Account/I Did Not Get An Email

Check your junk mail. Turn off spam filters, if possible. If you are still experiencing trouble, try to set up your account again taking care to enter the correct email address.If the problem persists, call Kevo support: 1-800-327-LOCK (5625)

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For my Kevo Account, Can I Change My Username?

In order to change your email address, you must set up a new account and confirm your email address. You can do this on the mobile app, after logging out, by selecting the "GET STARTED" button on the home screen and following the prompts, or by going to www.mykevo.com and registering.

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