Click here to view instructions on how to share a home with others (e.g. Admins, Members) using the Kwikset App.
Read MoreClick here to view instructions on how to manage Home Users (e.g. Admins, Members) using the Kwikset App.
Read MoreClick here to view instructions.
Read MoreClick here to view instructions.
Read MoreThe Kwikset App is available for free download from Google Play or App Store by searching for "Kwikset" and installing the "Kwikset Smart Lock App".
Read MoreThe link for the App Tutorial is here.
Read MoreIf you are experiencing an issue with your "Date Range" or "Weekly Recurring" access codes not working, please follow these steps: 1. Go to the Access Codes From the Dashboard, click the Access Codes icon . 2. Delete the affected Access Code Locate and delete the Access code associated with the non-working "Date Range" or "Weekly Recurring" access code. 3. Create a new Access code Recreate the Access Code with the required access dates. You may reuse the same access code. ⚠︎ Important Update A known issue in certain Halo Models (Halo 938 Keypad and Halo 939 Touchscreen) affecting scheduled access codes after December 31st has been resolved in firmware version 02.09.00.10. To ensure proper functionality, please update your lock to the latest firmware available as soon as possible. Additional Help For detailed instructions on how to check your current firmware version and update your lock to the latest firmware, please refer to How do I update the firmware on my smart lock using the Kwikset App? | Kwikset
Read MoreKwikset Halo locks can be controlled from your Smart Watch when integrated with platforms like Google Home, SmartThings, or Alexa. For Apple Watch users, control is available with Kwikset locks that support Matter. What You’ll Need A smart lock already set up in your smart home app (e.g., Google Home, Alexa, SmartThings) A smartwatch that supports one of the above platforms The smart home app installed on both your phone and watch Your watch and phone signed into the same account Step 1: Confirm Lock Setup on Your Phone Before using your watch to control the lock, make sure your Halo lock is connected and functioning properly in your smart home app: Google Home App: Open the app and confirm your lock appears under your home. Test locking/unlocking from your phone. Amazon Alexa App: Go to Devices > Locks and confirm your lock is listed. Test locking/unlocking from the app. Samsung SmartThings App: Open the app and locate your lock in the assigned Room. Test the lock to ensure it responds. Step 2: Connect Your Smartwatch to Your Smart Home App Wear OS + Google Home Install Google Home from the Play Store on your watch. Open the app and select the correct Home and Google account linked to your lock. Scroll to find your lock or tap Favorites (if you’ve added it). Tap the lock icon to lock/unlock. Tip: Add a smart home tile or shortcut to your watch face for faster access. Fitbit or Wear OS + Alexa Install the Alexa app on your watch (available on Fitbit Sense, Versa 3+, and some Wear OS watches). Log in with the same Amazon account used on your phone. Use voice commands like: “Alexa, lock the front door.” “Is the back door locked?” Tip: Set up Alexa Routines for one-tap lock control from your watch face. Samsung Galaxy Watch + SmartThings Open the SmartThings app on your Galaxy Watch. Navigate to the Room or Favorites where your lock is located. Tap the lock icon to lock/unlock. Or use Bixby voice commands: “Lock the front door.” “Unlock the garage door.” Tip: You can pin SmartThings devices to your watch face for instant control. Apple Watch: Supported only for Matter-compatible locks like Halo Select 1. Convert the lock to Matter and set up the lock in your Apple Home. 2. On your iPhone: Open the Home app and try locking/unlocking your lock to confirm it is connected and working properly. 3. On your Apple Watch: Open the Home app 4. If you have more than one home set up, select the one where the lock is located. 5. Select Home again to view all devices in the home. (Optional: You can add the lock to your Favorites for easy access, or navigate to the Room where your lock is located) 6. Select the lock icon at the top of the Home screen to view all locks in the home. 7. Tap the lock to lock/unlock. 8. Voice Control: Use Siri on Apple Watch for easy control over your lock. Smart Lock Connection Troubleshooting Guide 1. Check the Battery First Low or dead batteries are a common cause. Replace with fresh batteries—when the app shows low battery.” Use manufacturer-recommended battery types. 2. Inspect Your Wireless Connection Make sure your router is online, and the signal reaches the lock. Weak signals can cause delayed responses or complete disconnection. 3. Restart the App and Device Close and reopen your smart home app. Restart your phone and smartwatch. Reboot your lock (some models have a reset button or require battery removal). 4. Re-sync or Reconnect the Lock In your smart home app (Google Home, Alexa, SmartThings), remove the lock and re-add it. Follow the setup instructions carefully—especially pairing steps. Confirm the lock appears in your device list and responds to commands. 5. Check Lock Alignment If the deadbolt doesn’t line up with the strike plate, the motor may struggle to engage. Adjust the door or strike plate if needed. 7. Update Firmware and App Check for firmware updates for your lock in the app. Update your smart home app to the latest version. Some bugs are fixed silently in updates. 8. Restart the App and Device Close and reopen your smart home app. Restart your phone and smartwatch. Reboot your lock (some models have a reset button or require battery removal).
Read MoreIf your fingerprint pad isn’t responding or consistently fails to recognize your fingerprint, the issue is often due to dirt, moisture, or residue—either on the pad itself or your finger. Here’s how to troubleshoot and fix it. Fixes Clean the Pad: Use a soft, lint-free cloth slightly dampened with water or rubbing alcohol. Gently wipe the pad and let it dry completely. Wash and Dry Your Hands: Remove any lotion, sweat, or debris from your fingers. Re-register Your Fingerprint: If the issue persists, delete the old fingerprint and scan a new one—ideally when your hands are clean and dry. Avoid Extreme Conditions: Cold weather, wet environments, or direct sunlight can affect sensor performance. Troubleshooting Tips Check the Fingerprint Pad Look for smudges, dust, or moisture. If the pad looks cloudy or greasy, it may be interfering with the sensor. Inspect Your Finger Make sure your finger is clean and dry. Cuts, scars, or excessive dryness can affect recognition. Try a Different Finger If one fingerprint isn’t working, try another registered finger. Restart or Reset the Lock Some locks may need a quick reboot to recalibrate the sensor. If none of these step's work, consult your lock’s manual or contact the manufacturer for support. Some fingerprint pads may degrade over time and require replacement.
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