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 How to Manage Notification on the Kwikset App

This guide explains how to manage your lock notifications within the app. You can customize which alerts you receive for lock and unlock events. Remember, the notification customization is user to user specific so you can have the freedom to be alerted as much as you want.

Important: Firstly, critical notifications, such as low battery alerts, cannot be turned off. These are required to ensure your lock remains secure and functional. Secondly, only administrators have access to the control notifications.

Step-by-Step Instructions

  1. Open the Kwikset App.
  2. Swipe to your desired lock that you wish to edit the notification settings
  3. Select the lock you want to manage.
  4. Tap on Lock Settings and Select Notifications. 
  5. Choose which notifications to edit:
    1. Unlock Activity
    2. Lock Activity
  6. For each event type, select which notification categories you want:
    1. Manual (when someone physically operates the lock)
    2. Remote (when the lock is operated through the Kwikset App)
      1. The Remote notifications also apply to the integrated platforms like Google Home and Amazon Alexa.
    3. Keypad (when a code is entered on the keypad)
    4. Auto (when the lock automatically locks or unlocks)
  7. Save your changes.

Troubleshooting Tips

Door status notifications (only for Halo Select model lock with a Door Sensor):
     - If you want to edit the door status notifications, then do the following:
       o Scroll through the home page to the lock you wish to edit and click on the Learn More link under the Door Open prompt
       o That is where you will receive this pop-up
       o Click on the Door Status Setting button
       o From here you have the option to enable/disable the door status entirely and customize the time when you receive the notification.

Not receiving any notifications:
     - If you are not receiving notifications even when the notifications are turned on, then contact our support team