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Do not use prints made from this website to mark distances.
Due to individual printers, dimensions on installation instructions may not print
at an accurate scale.
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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
Consumer Services
19701 Da Vinci
Lake Forest, CA 92610
1-800-327-LOCK
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No specialty functions available
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Rated 5 out of
5
by
BDD from
Great Value
Replaced a front door handleset with this. Looks and works great. Easy installation. Good value. Lifetime warranty.
Date published: 2018-06-16
Rated 5 out of
5
by
QB7 from
Great Handleset
Great lock and EXCELLENT customer service. The re-key feature is easy to use.
Date published: 2018-02-13
Rated 5 out of
5
by
Neil from Orlando from
Great product and customer service
My home came with a kwikset handleset. I have had it since 11 years. Recently the latch broke and I dropped an email to their warranty service will all details. They were quick to respond and mailed me a replacement latch that i was easily able to put in. I highly recommend this product due to its durability and great customer service.
Date published: 2018-01-23
Rated 5 out of
5
by
randiwolf from
Product stopped working correctly after many years of use. Called Kwikset and they stood behind their 100% warranty. Sent me a brand new set quickly. Very pleased!!
Date published: 2018-01-17
Rated 5 out of
5
by
gas79 from
a totally positive experience
The item was exactly as listed and was shipped surprisingly quickly. Installation was easy and quick. I definitely recommend this product and the vendor.
Date published: 2018-01-05
Rated 5 out of
5
by
Jorge01 from
Nice product, functions great
This is a great product. Easy to install and looks and works great.
Date published: 2017-12-06
Rated 5 out of
5
by
Denise 169 from
Nice looking easy to install
Love it so classy , makes front door have class. Easy to install.
Date published: 2017-10-06
Rated 5 out of
5
by
betsy from
double door lock set
I bought these for my new double doors I bought a double set with a dummy side I absolutely love the look they make my doors amazing like a well dressed woman.
Date published: 2017-03-01
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I would like to change my interior knob to an interior privacy lever (155HFL Halifax privacy door lever with square rosette), so that when I push the button from the interior lever, the front door will lock itself. Can it be done?
Asked by: Cf0874
Hello Cf0874,
Thank you for your interest in Kwikset model # 687BW-LIP-15-SMT. We apologize for the inconvenience. Kwikset model # 155HFL is not compatible with this model for interior trim. The interior trim model # 604 and Lido, Tustin, Balboa, Delta, Dorian, and Ladera lever handles are compatible.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2018-08-09
Can I replace my Belleview handset inside lever handle with a knob handle?
What is the ordering info?
Asked by: bobuhrie
Hello bobuhrie,
The compatible interior will need to be purchased separately using Kwikset model series # 604 and the desired knob or lever in the correct finish only. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-08-07
I installed the deadbolt and I cannot remove the key from the outside when locked unless I unlock the door. I also cannot get the inside to turn and lock unless the exterior key is in the lock. help!
Asked by: JRWJR
Hello JRWJR,
The key should not be inserted into the cylinder during installation. Please remove the key and reinstall your lock set.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-07-18
Whats the difference between the Belleview 687 and 689 double cylinder handle set. Thanks for your time.
Asked by: KPort
Hello KPort,
Thank you for your interest in Kwikset model # 687BW-LIP-11P-SMT. We apologize for the inconvenience. The difference between Belleview 687 and 689 is the deadbolt. Belleview 687 comes with single cylinder on the exterior side. Belleview 689 features the double cylinder with keyed cylinder on the exterior side and keyed cylinder on the interior side.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2018-06-22
Hi. How much does this stick out from the door? We want a security door installed in front As well.
Asked by: Huss
Hello Huss,
Thank you for your interest in Kwikset Model: 687BW LIP 11P SMT. This model sticks out from the door 2 5/32". For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page:
http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-06-04
Is there a "trick" to re-seat the pre-installed set screw? I didn't have instructions (new build home); not left by builder. I threaded the screw out, thinking I had to thread back in after attaching handle to cylinder. Having trouble threading back into
Asked by: KSEf89
Hello KSEf89,
Thank you for your interest in Kwikset Model: 687BW LIP 15 SMT. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-05-29
how does this compare to the 687 style
Asked by: dennis1
Hello Dennis,
Thank you for your interest in Kwikset Model: 699BW LIP 11P. This is the Inactive model and the 687 is the Active. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page:
http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-05-25
What do the inside door knob/lever and deadbolt thumb knob look like? Can I change the inside door knob/lever to the Kwikset Tustin or Balboa Lever knobs?
Asked by: 1Robert
Hello Anonymous,
Thank you for your interest in Kwikset Model: 687BW LIP 15 SMT. This lock is an exterior lock only without the interior pack of the door. The compatible interior will need to be purchased separately using Kwikset model series # 604 and the desired knob or lever in the correct finish only. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-05-18