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Do not use prints made from this website to mark distances.
Due to individual printers, dimensions on installation instructions may not print
at an accurate scale.
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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
Consumer Services
19701 Da Vinci
Lake Forest, CA 92610
1-800-327-LOCK
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Some of our product families have available specialty functions. The specialty products
listed below can be ordered through our Wholesale or Distribution Partners. Please refer to our
printed catalog for complete specialty products availability.
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Model Number
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Description
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Function Name
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725PML 15A
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Pembroke Hall/Closet Lever UL in Antique Nickel
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Passage/Hall/Closet Lever UL
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735PML 15A
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Pembroke Bed/Bath Lever UL in Antique Nickel
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Privacy/Bed/Bath Lever UL
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745PML 15A SMT
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Pembroke Keyed Entry Lever UL in Antique Nickel
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Keyed Entry Lever UL
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Rated 5 out of
5
by
Racki from
Awesome Lever
Replacement Lever under the Lifetime Warranty!! Great support, 10 years later!!
Date published: 2018-11-21
Rated 5 out of
5
by
Mild Mannered from
#1 Product, Service, and Warranty
What else can I say? Above and beyond.
The lock on one of our wonderful 20 year old Pembroke Venetian Bronze keyed entry levers got fouled with oxidation and I couldn't get it cleaned out and lubricated enough to make it work. This door faces south and takes a beating from the sun and weather. Kwikset honored the warranty by replacing it without a hassle. (They did ask for a photo which which took all of a minute.) Keeping a promise is becoming all too rare an event these days.
Thanks Kwikset!
Date published: 2018-11-08
Rated 5 out of
5
by
Home handyman from
Excellent quality and service
I had a problem with my lock not locking after removing it and reinstalling it. It apparently was a screw turned in the wrong direction that resulted in a failure.
I received a new lockset after a week or two that was perfect. I had also done a wrong step in the rekeying process, rendering a new bolt lock I purchased unusable. A new tumbler was sent tome that was easy to install and the lock works perfectly. Kwikset staff was courteous and kind. I was embaressed, but youfolks help me save face with my wife, so I am grateful for you fast and curteous service.
God Bless you all!! You're doing a good work!!
Sincerely,
Scott Andrae
Pewaukee, WI
Date published: 2018-04-11
Rated 5 out of
5
by
GregnSue2u from
We use this style on every door in our house.
All of our entrance doors have this knob set. Much easier to open than a standard round knob. The warranty is great! I had a issue with a year old set. I called kwikset and they troubleshooted over the phone. It could not be fixed. I was sent a new set that I installed and was secure again!
Date published: 2018-03-22
Rated 5 out of
5
by
RMD from
Replacement looks great!
We needed to replaced a broken lever and the process was very user friendly. We received our replacement within 7-10 days and customer service was easy to work with. Very happy with our experience
Date published: 2017-11-14
Rated 5 out of
5
by
Karanngoroo from
Love these handles
We had our entire house finished with the Venetian Bronze Pembroke handles. They are perfect for opening doors when our hands are full. They were also great when our friend with arthritis visited. She was able to get in and out of the bathrooms and bedroom without a problem turning knobs.
Date published: 2016-12-30
Rated 5 out of
5
by
HappyinScottsdale from
You can feel the craftsmanship and build quality
Installed two months ago and was amazed with how easy they were to install (my 12 yr old installed a few and I had not previously seen him use a tool) and the weight, craftsmanship and build quality are amazing
Date published: 2016-07-03
Rated 5 out of
5
by
James09 from
Great Feel Solid
Years of good service, for a rental unit. Am happy with the product.
Date published: 2015-04-01
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Key won't turn . I have tried to rekey with same key. I have also tried to turn Allen key in some but it will not turn in or out. Only on door for 5 months.
Asked by: Doug Larson
Hello Doug Larson,
For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-11-29
Can you use on 2" thick door
Asked by: Donny boy
Hello Donny boy,
This model will accommodate a door thickness of 2 1/4" for passage and Keyed models. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page:
http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-10-03
can you get a new lock for the handle
Asked by: maggie1
Hello maggie1,
For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-08-08
I need this with a round knob (handle) on one side.
Asked by: RichardG
Hello RichardG,
We no longer manufacture knob to lever handles. You will need to choose a knob on both sides or levers on both sides. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page:
http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-07-10
what is the thread pattern for the exterior set screw of the handle?
Asked by: bigge
Hello bigge,
Thank you for your interest in Kwikset Model: 740PML 11P SMT. The hex wrench size for tightening the set screw is 3/32.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-04-27
Can the set screw, on the handle post, be removed and remove the handle?
Asked by: jackie 28
Hello, jackie 28,
Thank you for your interest in Kwikset Model: 740PML 15 SMT. To remove the lever handle, using the hex wrench, insert the longer side of wrench deep into the set screw hole to rotate the set screw on inside of handle counter-clockwise to unthread. Remove the wrench and slide the lever handle off. Please follow the link below for further assistance. See step 6 on page 1.
http://s7d5.scene7.com/is/content/BDHHI/28727-02
For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-04-23
The set screw fell out of handle that I use to pull door shut, & handle now slides off, making it difficult to pull door closed. 1 of the hex set screws fell out of the interior part of my motorized deadbolt as well, making it loose. Can you send more?
Asked by: Jerski
Hello Jerski,
Thank you for your interest in Kwikset model # 740PML-11P-SMT. The set screw is not missing, it is a hidden set screw. With the lever removed from the shaft, there is a hole on one side of the shaft and directly on the opposite side there is a silver button, that is the set screw. Place the lever back on the shaft, using a 3/32 hex wrench screw the set screw into the lever. To reverse the levers, install the unit as is on the door. Remove the outside lever, install it on the inside and install the inside lever to the outside. For assistance in missing parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625
Thank you,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-08-03
I lost the smart key tool. Is it possible to obtain another? If so, how do I go about getting one?
Asked by: RichReeve
Hello Richreeve,
Thank you for your interest in Kwikset model # 740PML-11P-SMT. We apologize for the inconvenience. To properly provide the correct solution, further troubleshooting about your product is needed. Please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2017-12-27