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Do not use prints made from this website to mark distances.
Due to individual printers, dimensions on installation instructions may not print
at an accurate scale.
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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
Consumer Services
19701 Da Vinci
Lake Forest, CA 92610
1-800-327-LOCK
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Some of our product families have available specialty functions. The specialty products
listed below can be ordered through our Wholesale or Distribution Partners. Please refer to our
printed catalog for complete specialty products availability.
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Model Number
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Description
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Function Name
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725PML 15A
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Pembroke Hall/Closet Lever UL in Antique Nickel
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Passage/Hall/Closet Lever UL
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735PML 15A
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Pembroke Bed/Bath Lever UL in Antique Nickel
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Privacy/Bed/Bath Lever UL
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745PML 15A SMT
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Pembroke Keyed Entry Lever UL in Antique Nickel
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Keyed Entry Lever UL
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Rated 5 out of
5
by
Home handyman from
Excellent quality and service
I had a problem with my lock not locking after removing it and reinstalling it. It apparently was a screw turned in the wrong direction that resulted in a failure.
I received a new lockset after a week or two that was perfect. I had also done a wrong step in the rekeying process, rendering a new bolt lock I purchased unusable. A new tumbler was sent tome that was easy to install and the lock works perfectly. Kwikset staff was courteous and kind. I was embaressed, but youfolks help me save face with my wife, so I am grateful for you fast and curteous service.
God Bless you all!! You're doing a good work!!
Sincerely,
Scott Andrae
Pewaukee, WI
Date published: 2018-04-11
Rated 5 out of
5
by
GregnSue2u from
We use this style on every door in our house.
All of our entrance doors have this knob set. Much easier to open than a standard round knob. The warranty is great! I had a issue with a year old set. I called kwikset and they troubleshooted over the phone. It could not be fixed. I was sent a new set that I installed and was secure again!
Date published: 2018-03-22
Rated 5 out of
5
by
RMD from
Replacement looks great!
We needed to replaced a broken lever and the process was very user friendly. We received our replacement within 7-10 days and customer service was easy to work with. Very happy with our experience
Date published: 2017-11-14
Rated 5 out of
5
by
Karanngoroo from
Love these handles
We had our entire house finished with the Venetian Bronze Pembroke handles. They are perfect for opening doors when our hands are full. They were also great when our friend with arthritis visited. She was able to get in and out of the bathrooms and bedroom without a problem turning knobs.
Date published: 2016-12-30
Rated 5 out of
5
by
HappyinScottsdale from
You can feel the craftsmanship and build quality
Installed two months ago and was amazed with how easy they were to install (my 12 yr old installed a few and I had not previously seen him use a tool) and the weight, craftsmanship and build quality are amazing
Date published: 2016-07-03
Rated 5 out of
5
by
James09 from
Great Feel Solid
Years of good service, for a rental unit. Am happy with the product.
Date published: 2015-04-01
Rated 5 out of
5
by
Lloyd from
Great Product!
We've used tons of these in our houses and I have them in my personal home as well.
Date published: 2015-02-20
Rated 5 out of
5
by
PHR324 from
Sturdy Locks
These locks have a great finish and are very sturdy. I bought these for my in-laws home.
Date published: 2014-07-28
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The set screw fell out of handle that I use to pull door shut, & handle now slides off, making it difficult to pull door closed. 1 of the hex set screws fell out of the interior part of my motorized deadbolt as well, making it loose. Can you send more?
Asked by: Jerski
Hello Jerski,
Thank you for your interest in Kwikset model # 740PML-11P-SMT. The set screw is not missing, it is a hidden set screw. With the lever removed from the shaft, there is a hole on one side of the shaft and directly on the opposite side there is a silver button, that is the set screw. Place the lever back on the shaft, using a 3/32 hex wrench screw the set screw into the lever. To reverse the levers, install the unit as is on the door. Remove the outside lever, install it on the inside and install the inside lever to the outside. For assistance in missing parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625
Thank you,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-03-16
I lost the smart key tool. Is it possible to obtain another? If so, how do I go about getting one?
Asked by: RichReeve
Hello Richreeve,
Thank you for your interest in Kwikset model # 740PML-11P-SMT. We apologize for the inconvenience. To properly provide the correct solution, further troubleshooting about your product is needed. Please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2017-12-27
I loosened the pembroke set screw to remove handle so I could tighten door assembly. the set screw I believe fell into the lock assembly now hand lever will not stay on door and door will not lock. Any way to fix this. And do you provide spare set screw.
Asked by: EricK
Hello EricK,
Thank you for your interest in Kwikset model # 740PML-15-SMT. We apologize for the inconvenience. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your product and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2017-11-07
We lost the screw that keeps the external handle in place, but I am unable to find a replacement screen. Can you tell me the size I need to get?
Asked by: Amanda2222
HI Amanda2222,
The exterior set screws for the levers are covered by the lever itself and cannot fall out. The exterior set screw is part #83257-001 and #83254-001 for the interior side set screw. Please follow these steps:
1. Place the lever on the post
2. Insert the 3/32" hex wrench through the "access hole" until you reach the set screw or it stops
3. Then turn clockwise to tighten the set screw to Lever.
If you continue to have trouble, please give us a call at 1-800-327-5625 (LOCK) and we will be happy to help!
Thank you,
Kwikset Support Team
Answered by: Kwikset Team
Date published: 2017-08-04
The thumb turn for a new entryway set will not turn to lock an entryway set, what did I do wrong?
Asked by: JH1079
Hi JH1079,
You didn't do anything wrong, it just sounds like you need to tighten the exterior set screw. To tighten exterior lever set screw on a keyed function, just insert the longer side of the wrench that was included in the box deep into set screw hole to tighten set screw (Note, turn set screw clockwise to tighten, counterclockwise to loosen.) This should get the thumb turn to lock and unlock. I hope this information was helpful but if you have any further questions, please don’t hesitate to call us at 1-800-327-5625 for further troubleshooting.
Thank you,
Kwikset Support Team
Answered by: Kwikset Team
Date published: 2017-07-13
I have this style but with a thumb turn lock on interior. My trouble is the interior handle came off and cannot figure out what screw holds it in. Please advise. I have had it 6 months with the Kevo deadbolt and its used as front door.
Asked by: Shannon925
Hello Shannon925,
Thank you for your interest in Kwikset model # 740PML-11P-SMT. For assistance with your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2017-07-12
How do I reverse this lever set? More specfically from a right door to a left door? I am having no success! Thanks
Asked by: Jschnello
Hello Jschnello,
Thank you for your interest in Kwikset model # 740-PML-15-SMT. To remove the lever handle, using the hex wrench, insert the longer side of wrench deep into the set screw hole to rotate the set screw on inside of handle counter clockwise to unthread. Remove the wrench and slide the lever handle off. Please follow the link below for further assistance. See step 6 on page 1.
http://s7d5.scene7.com/is/content/BDHHI/28727-02
For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2017-05-18
The lock screw fell out of the door handle (outside- side) and it was not found and the lever will not stay on without it and I can not find a replacement at the lowes where I bought it. Can you assist please??
Asked by: JCF
Hello JCF,
We are sorry to hear about the issue you are experiencing. Please contact Kwikset Consumer Service at 1-800-327-5625 for troubleshooting and possible qualifying warranty support. We look forward to hearing from you soon.
Thank you,
Kwikset Support Team
Answered by: Marie M
Date published: 2017-05-04