Answer

Which routers are recommended for the Halo smart lock?

The following routers are recommended for optimal battery performance: ASUS 3-In-1 Wireless Router (RT-N12) ASUS (RT-AC5300) ASUS (RT-AC1200) ASUS (SRT-AC1900 Google OnHub) Dlink DIR 600M- Cloud router DLink N150 DLink N300 DLink Exo AC1750 Dlink DIR816 Dual Band 2.4 and 5GHZ EERO Mesh Linksys EA6350 Wi-Fi Wireless Dual-Band+ Router with Gigabit & USB   Linksys WRT1900AC Linksys N300 Linksys EA8300 Linksys WRT32X Medialink AC1200 Mi router 4 Dual Band 2.4 and 5GHZ Netgear R6700-100NAS Nighthawk AC1750 Smart Dual Band WiFi Router (R6700) Netgear WNR3500 v2 Netgear WNR3500L Netgear N600 Netgear Orbi Netgear AC750 Netgear Nighhawk Mesh X4S NetGear  WGR614V10 Repeater- Mi Wifi repeater 2 Repeater - Mi Repeater Pro 300M Repeater - TP link wifi repeater WA850RE Synology RT2600AC TP-LINK TL-WR702N TP Link- AC1750 TP Link (450 Mbps wireless N Router TL-WR940N) Tenda N301 Tenda AC1200   The following routers are NOT RECOMMENDED as they may reduce battery life: DLink COVR-C1200 TP-Link Archer-C7 AC1750  

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Answer

How can I troubleshoot the Wi-Fi connection of my Halo smart lock?

If your Halo lock is having Wi-Fi connectivity issues, try the below troubleshooting tips. Note: Numerous variables can have a negative effect on Wi-Fi connection strength, making it difficult to pinpoint a single source of reduced performance. Wi-Fi Troubleshooting Tips: Check your router settings to ensure your home network is broadcasting 2.4GHz frequency, is not hidden, and is password protected using the WPA2 security protocol. If your home network’s Wi-Fi credentials have changed (network name or password) you will need to perform a Network Reset in order to connect your lock to the new network.   Try powering your router and modem off then on again. Ensure there is adequate Wi-Fi coverage and signal strength at the location of the lock. If there is not adequate coverage, we recommend a Wi-Fi extender/repeater device be placed between the router and the lock.

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