Answer

On my Smartcode 955, Interior Does Not Lock.

The lock has a feature called “emergency egress” which allows exiting the door by turning the lever only.

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Answer

On my SmartCode 955, I am unable to add a user code using the programming button.

When the lock is programmed with a programming code, the programming button’s functionality is disabled for security reasons and only the programming code can be used to add/delete user codes.

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Answer

When I try to lock the Aura deadbolt, it makes noises but doesn’t lock.

Aura may not have been ‘handed’ properly. (The ‘handing’ process allows the lock to determine which direction to extend the deadbolt.) Aura will automatically ‘hand’ the first time it powers up. If you need to re-hand the lock, please see videos and documents on Aura Support Page. Aura might be jamming. Check that the bolt hole is at least 1” deep so the bolt fully extends. Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole and not hitting the deadbolt strike or door frame. Check that the mounting screws securing the exterior keypad are not over-tightened.

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Answer

Why isn’t my Aura Deadbolt locking using the Kwikset App or 1-Touch Locking button?

There are a few reasons this might happen: Aura will not lock if your batteries are too low so as to prevent accidentally locking you out. For information on how to change your batteries, please see documents and videos on the Aura Support Page. Aura may not be locking if the bolt hole on the door frame is not deep enough. Make sure the bolt hole on the door frame is at least 1” deep and clear of any debris. Aura may not be locking due to a misalignment with the door, door frame, and/or strike. For more information on how to address misalignment, please see documents and videos on the Aura Support Page. Aura may not be locking if no access codes are set, please see documents and videos on the Aura Support Page.

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Answer

On my 264 deadbolt, the lock cannot be locked or unlocked by the keypad

Make sure the lock is programmed with at least one User Code and that the User Codes are not disabled. If needed, restore the lock’s default settings. See page 9 here.

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Answer

On my 264 deadbolt, the door can be locked with the Kwikset button, but the User Code will not unlock the door.

Make sure the User Code is correct and that the Kwikset button is pushed after entering the User Code. If the door still won’t unlock, use a key to unlock the door. Call technical support for further troubleshooting.

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Answer

On my Powerbolt 2, the lock cannot be locked or unlocked by the keypad.

Make sure the lock is programmed with at least one User Code and that the User Codes are not disabled. If needed, restore the lock’s default settings.

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Answer

On my Powerbolt 2, The keypad doesn’t respond when touched (no lights are visible and no beeping is heard).

Make sure the cables are properly connected, and make sure the batteries are new and installed correctly.

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Answer

On my Powerbolt 2, The door can be locked with the Lock button, but the User Code will not unlock the door.

Make sure the User Code is correct and that the Lock button is pushed after entering the User Code. If the door still won’t unlock, use a key to unlock the door. Call technical support for further troubleshooting.

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