We will be closed for the holiday, July 3rd and 4th
Please note that our call center hold times and email response times are longer than usual after holiday closures; please be patient with us during these times.
With the ongoing spread of COVID-19 (coronavirus) we are quickly adapting our operations.
To help fight the spread, our Customer Relations Team is working remotely. Considering this change, you may experience some intermittent connectivity issues while speaking with our Agents. On the off chance you are disconnected from your call, please call us back.
We appreciate your patience during this unprecedented time and please know that we are committed to helping each and every one of you with your inquires.
We have been getting many calls concerning cleaning our hardware.
We suggest using warm, soapy water and then towel-dry the hardware.
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Venetian Bronze
Satin Nickel
Obsidian will notify you of low batteries with audio and visual cues at three different low battery levels.
Read MoreObsidian has a set of 9V battery terminals underneath the touchscreen. If the batteries on the inside die, simply touch a 9V battery to the outside terminals and maintain contact through the following steps:1. Wait for the screen to light up2. Enter a valid user code3. Wait for the motor to retract the deadbolt4. Once inside, immediately replace the batteries.
Read MoreObsidian will remain in its last known state when the batteries were exhausted
Read MoreNo, auto-lock is triggered based on when it was last unlocked.
Read MoreBy default, SecureScreen is enabled but you can disable it if you really want to (although it’s not recommended) by flipping dipswitch #4 to the OFF position.
Read MoreNo, the time interval is set to 30 seconds, but you can choose to enable or disable this feature.
Read MoreThe Obsidian deadbolt will give you three attempts before locking-out the screen for 60 seconds. After 60 seconds, you can make additional attempts. Each three consecutive failed attempts will result in the screen locking out for 60 seconds.If you forgot your user code, there are two options:1. Add new user codes. (For detailed instructions on how to add new user codes please see the installation guide).2. Reset Obsidian to factory settings to clear existing user codes and add new ones. For detailed instructions on how to reset Obsidian to factory settings, please see the installation guide.
Read MoreThe Obsidian deadbolt is powered by 4xAA batteries. For best performance, we highly recommend alkaline batteries from a major brand. Do not use re-chargeable or lithium ion batteries.
Read MoreAmber indicates locked. Green indicates unlocked. Red indicates low battery.
Read MoreNote: Do not use prints from this website to mark distances. Due to individual printers, dimensions on installation instructions may not print at an accurate scale.
