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Do I Need To Make Any Firewall Adjustments For Kevo Plus?

Kevo Plus should work by default through most residential firewalls. Depending on your network’s firewall and security policy, however, you may be required to open the following ports:TCP 8301 (8301-8303, 15301, 15302 as alternatives if cannot connect)TCP 443 (SSL)

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Does Kevo Plus Use A Cloud?

Kevo Plus runs in our own secure cloud so you can access your Kevo Smart Lock from anywhere.

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For my Kevo, can I Lock/Unlock My Door Remotely?

Yes. Kevo Plus enables remote access with the Kevo Plus gateway. The Kevo Plus gateway and service is available as an addtional purchase.However Kevo features inhome locking/unlocking. This feature allows you to lock and unlock Kevo from your app while you are in bluetooth range.

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How Do I Properly Install A Kevo Plus To Ensure That I Have Connection Between The Kevo And Hub?

Connect the Kevo Plus hub to your router using an Ethernet cablePlug the power adapter to a power outletUsing the Kevo App, follow the instructions under “Pair a Device” to enable the Kevo Plus hubConfirm connection between Kevo Plus hub and lock by using the Kevo App, selecting the “globe” icon as indicated by the red arrow, and successfully performing locking/unlocking of the door.Iphone Kevo Plus

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How Does Kevo Plus Work When I Am Away From Home?

Remote access is automatically enabled when you set up the Kevo Plus Gateway, as long as the network you are using has an Internet connection. With remote access enabled, you can control your Kevo Smart Lock from anywhere your iOS or Android device has an Internet connection. This includes other Wi-Fi networks or your mobile connection. When the Kevo App is launched outside your home, the App contacts the Kevo cloud, where it redirects the phone's request to the appropriate Kevo lock, and then you can see and control your Kevo Smart Lock.

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How Does My Kevo Plus Gateway Communicate To My Mobile Device?

When you first connect the Kevo Plus Gateway to your Internet router your mobile device will make a direct connection to the Kevo Plus Gateway. After this initial connection, all communication between your mobile device and the Kevo Plus Gateway pass through our cloud services to maintain a connection wherever you are.

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How Does The Kevo Plus Gateway Communicate With The Internet?

The Kevo Plus Gateway uses an Ethernet connection to connect to your home wireless router and then uses your high speed internet service to communicate with our cloud.

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How Many Kevo Products Can Connect To One Kevo Plus?

One (1) Kevo Plus can connect with a maximum ten(10) Kevo smart locks. Only one (1) Kevo account can be associated per Kevo Plus.

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I Lost My USB Power Adapter. How Can I Get A New USB Power Adapter For The Kevo Plus Gateway?

Unfortunately, we do not carry any power adapter separately. However, you can purchase a universal adapter. However, you need to make sure that the power specifications printed on the back of Kevo Smart Lock enabled Gateway device matches with the universal adapter that you intend to use for replacement.

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