Can More Than One Person Use The Same eKey At The Same Time?

An eKey can only be assigned to one person at a time. To reassign an eKey, an Owner or Admin user must delete an eKey from one user in order to send it to another user. As a security measure, each lock user should set up their own unique Kevo account.

Answer

How Can I Keep The Same User And Change The eKey Type?

An "Anytime eKey" can be changed to be given "Administrator" rights after sending. For all other eKey types: eKeys are not transferable, they are reusable. This means you can send an eKey to one user, delete the eKey when you no longer want them to have it, then reassign it to someone else. The owner has a total of 9 eKeys to send to other users.To change the rights to an "Anytime eKey":1. Navigate to the "My Locks & eKeys" screen within the Kevo app.2. Select your lock.3. Tap the eKeys icon on the bottom of the screen (second tab from left).3. Select the user you wish to edit.4. Slide to enable "Administrator" button

Answer

How Do I Delete eKeys For Other Users

FOR THE MOBILE APP:1. In the Kevo mobile app, navigate to "My Locks & eKeys."2. Select the lock associated with the users you wish to delete.3. Tap the "eKeys" icon at the bottom of the screen (second tab from the left).4. Select the user(s) you wish to remove and select "Delete eKey".FOR THE WEB PORTAL:1. In the Kevo web portal, navigate to "My Locks & Keys."2. Click on the lock associated with the users you wish to delete.3. Clikc on the "DETAILS" button4. Click "Delete" next to the user you wish to remove

Answer

How Do I Delete Someone's eKey Access To The Lock?

You can remove anyone to whom you sent an eKey by selecting the user in either the mobile app or web portal and deleting their eKey.USING THE WEB PORTAL:1. In the Kevo web portal, navigate to "My Locks & eKeys."2. Select the lock associated with the eKey you wish to delete.3. Check the box next to the eKey you wish to disable or delete.4. Click"DELETE".USING THE MOBILE APP:1. In the Kevo app, navigate to "My Locks & eKeys."2. Select the lock associated with the eKey you wish to delete.3. Tap the "eKeys" tab at the bottom of the screen (second tab from the left).4. Tap the "edit" button in the top right corner. It will turn blue when you can edit eKeys

Answer

How Do I Reassign The Same An eKey To A New User?

To reassign an eKey, simply delete an eKey from one user and send an eKey to another user. Your eKeys never expire, so they will always be linked to your Kevo account.

Answer

How Do I Send An eKey Via The Mobile App?

Note: To send an eKey in the app, you must be an Owner or Admin user of the desired lock.From the Main Menu in the App:1. Choose the lock you would like to share access to.2. Select icon to send and eKey3. Select the eKey recipient by selecting from your Kevo Users, device Contacts, or Add by Email *Note device contacts must have an email address associated with it.4. Tap on the type of eKey you wish to send; Anytime, Scheduled, or Guest5. Set any related eKey options, depending upon the type of eKey you choose6. To send the eKey, click on "Send eKey" button

Answer

How Do I Send An eKey Via The Web Portal

Note: To send an eKey in the app, you must be an Owner or Admin user of the desired lock.From the Main Menu on the Portal1. Choose the lock you would like to share access to.2. Select button to "Send eKey"3. Select the eKey recipient by selecting from "ADD NEW USER" button4. Enter the email address5. Click on "ADD USER" button6. Select type fo eKey and finish the settings7. Click on the "Send eKey" button

Answer

How Many eKeys Does The Kevo Products Include?

Each Kevo Bluetooth Enabled Deadbolt comes with up to 24 eKeys—one for the Owner and the rest to share with friends, family member, or guest that has a Kevo-compatible smartphone.

Answer