Kwikset Kevo Return Policy
Kwikset is committed to providing the best product experience with your Kwikset Kevo purchase. In the event of a product defect, Kwikset provides two options for replacement, Advanced Exchange or Receive/Ship.Advanced Exchange:
For all qualified replacement requests, Kwikset will immediately send a replacement unit at no cost to you and will email you a prepaid label for return of the defective product. Your Credit Card information will be collected and stored safely and securely. Upon receipt of your return, Kwikset will release the Credit Card information and no charges will be applied. Incomplete or no returns will be subject to credit card charges. Shipping instructions will be included with the prepaid label. Please follow the shipping instructions and use the label provided to return the defective unit to Kwikset at the preprinted address on the label.
Required Kwikset Kevo Product Content:
The following must be included with your return in order for the unit to be qualified as complete:
Kevo Smart Lock, 2nd Generation
Kevo Smart Lock, 1st Generation
Kevo Convert
Kevo Plus
Receive/Ship:
Kwikset will ship a replacement unit after receipt of the defective unit at our returns facility. Upon qualification of the product return request, Kwikset will email you a prepaid label along with shipping instructions. Please follow the shipping instructions and use the label provided to return the defective unit to Kwikset at the preprinted address on the label. Upon receipt of your defective unit, Kwikset will ship you a replacement at no cost. Required Kwikset Kevo Product Content: The following must be included with your return in order for the unit to be qualified as complete. Incomplete units may not quality for product replacement.
Kevo Smart Lock, 2nd Generation
Kevo Smart Lock, 1st Generation
Kevo Convert
Kevo Plus