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 How to setup Biometric Login

Biometric login allows you to securely access the app using fingerprint or facial recognition, depending on your device. This feature enhances convenience and security by replacing the need for a password with a quick biometric scan. 

What is Biometric Login? 

Biometric login uses your device’s built-in authentication methods—such as fingerprint or face recognition—to verify your identity. It’s faster and secure than traditional login methods. 

Steps to Set Up Biometric Login 

To enable biometric login on your device, simply follow the steps outlined below.  

1. Enable Biometrics on Your Device 

  • iOS: Go to Settings > Face ID & Passcode or Touch ID & Passcode and ensure biometrics are set up. 
  • Android: Go to Settings > Security > Fingerprint or Face Recognition and complete the setup. 

2. Enable Biometric Login in the App 

  • Open the app and sign in using your username and password. 
  • Option 1: First time login after app installation 
    • Once logged in, “Login in with Biometric” Flyout will be displayed 
    • Select “Use Biometrics” to enable Biometric login for the app. 
  • Option 2: 
    • Once logged in, navigate to Account Settings within the app. 
    • For Android devices, enable the “Biometric Unlock” option in the settings. 
    • For iOS devices, enable “Face ID” within the settings.

3. Test the Setup 

  • After making these changes, log out of the app. 
  • Return to the login screen. Look for the Face icon located on the Password field. 
  • Tap the Face icon and follow the prompts to authenticate using your biometrics. Once authenticated, you will be logged into the app securely. 

Troubleshooting Biometric Login Issues 

1. Confirm Biometric Setup on Your Device 

  • Ensure that your biometric information, such as fingerprints or Face ID, is stored on your device and enabled. The Kwikset App relies on this data to authenticate your identity. 
  • Your biometric details are securely stored on your phone and not shared with Kwikset. 

2. Update the App 

  • Verify that you are using the latest version of the Kwikset App. 
  • App updates often deliver important bug fixes and enhancements. 

3. Restart Your Phone 

  • Sometimes, biometric sensors may experience temporary issues. Restarting your phone can help restore normal functionality. 

4. Re-enable Biometrics 

  • Re-scan your fingerprint or facial data and update your biometric settings on your phone. 
  • In the Kwikset App settings, disable biometric login and then re-enable it to refresh the connection. 

5. Check Device Compatibility 

  • Verify that your phone supports biometric authentication features. 
  • Some older devices may not offer biometric options, which could prevent the feature from working.