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 Apple CarPlay and Android Auto Support Guide for Halo Locks and Kwikset Flex Garage Door Opener

Supported Devices 

Kwikset Apple CarPlay and Android Auto integrations support the following products: 

All Kwikset Wi-Fi supported Smart Locks. 

  • Halo Touch 
  • Halo Keypad Wi-Fi Lock 
  • Halo Touchscreen Wi-Fi Lock 
  • Halo Select 
  • Halo Select Plus 

All Kwikset Flex Garage Door Openers (GDO) 

  • Kwikset Flex GDO Model Series (all variants) 

Note: If a Kwikset Halo lock is placed in Matter mode, it will not appear in Apple CarPlay or Android Auto. Kwikset Flex GDO in Vacation Lock Mode will block all remote access, including CarPlay and Android Auto.

How to Set Up Apple CarPlay or Android Auto 

1. Ensure Kwikset App is installed in your phone 

2. Ensure your smart device is set up in the Kwikset App 

  • Confirm the lock or garage door opener is paired and functioning normally. 
  • Ensure the device is added and activated in the Kwikset app. 

3. Connect your phone to your vehicle 

  • Apple CarPlay: Use a compatible cable or wireless CarPlay connection. 
  • Android Auto: Connect via USB or wireless Android Auto (vehicle dependent). 

4. Open the Kwikset Car Interface 

In your vehicle’s CarPlay/Android Auto menu:
   - Select Kwikset (CarPlay) 
   - Select Kwikset (Android Auto)

The app will present the home view, listing the available Halo locks and Flex Garage Door Openers for each home. 

5. Control Your Kwikset Lock from Apple CarPlay / Android Auto 

Once your devices are connected and the Kwikset app is running through Apple CarPlay or Android Auto, you can easily manage your locks and garage door openers right from your vehicle’s display.  

To operate a device, 
   -  Select the specific lock or Flex Garage Door Opener (GDO) you wish to control from the list presented on the screen. 
   - After selecting your device, you will see lock/unlock options (for locks) or open/close (for Flex GDOs). Tap the corresponding button to perform the desired action.  
   - The interface provides clear feedback to confirm your command has been sent, making it convenient to secure your home or garage while on the go. 

Troubleshooting Tips 

Below are common issues shown in CarPlay and Android Auto, along with what they mean. 

1. Device Not Found 

What it means: 
   - The lock or GDO is not detected by the Kwikset app on the phone. 
   - The device may be offline or out of Wi-Fi range. 

How to fix: 
   - Ensure the device has power. 
   - Make sure Wi-Fi is active and stable.
   - Open the Kwikset mobile app to confirm cloud connectivity. 

2. Device in Matter Mode (Locks Only) 

What it means: 
The lock is paired through Matter instead of the Kwikset cloud. 
CarPlay and Android Auto cannot control it in this mode. 

How to fix: 

 

  • Convert the lock back to Wi-Fi in the Kwikset App. 

 

3. Vacation Lock Active (GDO Only) 

What it means: 
The Flex GDO is in Vacation Lock Mode, which disables all remote controls, including app access, CarPlay, and Android Auto. 

How to fix: 

 

  • Disable Vacation Lock from the device settings in the app or from the Wall station. 

  • Once disabled, remote access will resume. 

 

4. Low Battery Warning (Lock Only) 

What it means: 
The lock battery is low and may not respond to remote commands. 

How to fix: 

 

  • Replace the batteries in the lock. 

  • Refresh the Kwikset app. 

 

5. Network Error 

What it means: 
The phone cannot reach the Kwikset cloud service. 

How to fix: 

  • Confirm your phone has cellular or Wi-Fi data. 

  • Reopen the CarPlay/Android Auto app interface. 

 

6. Command Failed 

Possible causes: 

 

  • Door jam on lock 

  • Obstruction in GDO pathway 

  • Temporary Wi‑Fi drop 

  • Action canceled during confirmation 

 

How to fix: 

 

  • Check the lock or garage door physically. 

  • Retry the operation.