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Do not use prints made from this website to mark distances.
Due to individual printers, dimensions on installation instructions may not print
at an accurate scale.
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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
Consumer Services
19701 Da Vinci
Lake Forest, CA 92610
1-800-327-LOCK
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No specialty functions available
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Rated 5 out of
5
by
Crisad from
Lifetime Warranty
I bought this long long time ago and I called Kwikset to buy parts because it was broken. To my surprise, they gave me a new one...plus free shipping! An established company that truly cares about their customers. That's the reason why I'm using ONLY Kwikset to all my houses here and abroad.
Date published: 2019-04-03
Rated 5 out of
5
by
Don O from
Free replacement after 10 years of use.
internal mechanism broke after 10 years of service, Kwikset sent an entire new outside latch and deadbolt replacement. Lifetime warranty is usually a gimmick, I called looking for repair parts, and got a free replacement.
Date published: 2019-04-03
Rated 5 out of
5
by
Rookie 2112 from
Great feature
Beautiful handset, goes very well with the door. Kwikset has a very good warranty on there product,
Date published: 2019-03-23
Rated 5 out of
5
by
Gilda from
Nice handle set
I bought this in 2010. The lock broke and we had trouble with the handle and weiser replaced the entire set. Amazing after sale service
Date published: 2019-02-19
Rated 5 out of
5
by
Laura S from
Great warranty and customer service
I have owned this product for 4 1/2 years and the outside thumb lever broke. Luckily, this brand offers a lifetime warranty and a full replacement was sent. No questions asked. Very easy to assemble and I love being about to customize my key. Thank you for great customer service and love that this company is in the United States
Date published: 2019-02-18
Rated 5 out of
5
by
Michael J from
Kwikset stands by its warrenty
I bought this 10 years ago.
The mechanism broke on the inside (the push handle)
Plus, the finish on the outside was all pitted and looked awful.
I was going to buy it again because my door is stained and I need the exact same style for the coverage of the stain.
I found out on the website that there is a life time warrenty.
Well, I submitted the information and Kwikset set me all new hardware.
Wow, am I impressed.
You have a life time Kwikset customer in me.
Also, I will be telling everyone how great your company is.
Thanks
Date published: 2019-01-21
Rated 5 out of
5
by
ScottLaRock from
Great looking and easy to install
I have bought other brands in the past, but kwikset offers a great selection to choose from that are easy to install. The SmartKey is awesome.
Date published: 2018-11-30
Rated 5 out of
5
by
Mexico Larry from
Great product, extremely happy with the warranty and the way my questions and concerns were handled! I will never buy anything but Kwikset door hardware again. Thank you for a great product and addressing my problem.
Date published: 2018-10-10
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Can I turn the inside level handle to face the other direction? right now the handle in your picture, handle points right in I need it the point left. Thank you
Asked by: Hogan70
Hello Hogan70,
Yes, this handle is reversible. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2019-04-03
Can I use the Ashfield door entry handset with a interior knob instead of a handle? My current Kwikset door has a knob. If so which knob or handle should I use?
Asked by: Den1951
Hello Den1951,
The interior pack is model # 966 and the desired knob and finish. These items may need to be special ordered if you are unable to find them online. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page:
http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2019-02-21
What do I order for the interior of this 801ADH LIP SMTdoor? I ordered 800ADHLIP-L03S , but, I’d rather have a double cylinder. What do I order for either of these door handles for the inside of my door? I’d like to speak to someone on the phone if that’s
Asked by: Evas
Hello Evas,
The interior pack model # 967 for double cylinder would be needed for this model and purchased separately. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2019-02-08
what is the difference between a single and double cylinder?
Would like a black exterior and a satin nickle finish interior how do I know what type to buy is there a model #?
Asked by: dafney
Hello dafney,
A single cylinder is keyed on the exterior only and a double cylinder is keyed on both the exterior and interior. Kwikset does not manufacture product in split finishes. If you wanted to achieve the look you're looking for, you would need to purchase two units in the desired finish.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2019-01-04
How do i get replacement parts for my handle?
Part number 5040086
Asked by: dws009
Hello dws009,
For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-12-03
I ordered the 801ADHLIP-514S Double Cylinder Handleset and am pairing it with the 720ADL-514 for the interior handle on a French Door. Please reply with the Kwikset part # for the interior Deadbolt that will pair with this Handleset asap.
Asked by: Missing Dead Bolt
Hello Missing Dead Bolt,
The purchase of the interior trim pack model # 967 and the option of lever or knob would be required. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2019-01-26
need to purchase several locks with the same key, is that possible
Asked by: trace
Hello trace,
Kwikset manufactures keyed alike units that are up to 6 boxes to a pallet. The SmartKey technology allows rekeying the lock at any time to the other Kwikset key. The model number on the package K2, K3, K4, K6 would indicate the number of locksets that have the same key.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-11-05
I need to get a thick door kit for this lockset. Where would I purchase this and what would the product number be? I just bought this lock from Lowes around 9/19 or 9/20.
Thanks
Asked by: Donpea
Hello Donpea,
For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-10-03