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Do not use prints made from this website to mark distances.
Due to individual printers, dimensions on installation instructions may not print
at an accurate scale.
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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
Consumer Services
19701 Da Vinci
Lake Forest, CA 92610
1-800-327-LOCK
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No specialty functions available
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Rated 5 out of
5
by
Whalerjohn from
Great looking
Have this on my front door and love the style. But Florida harsh weather can take its toll on it. After the first 10 years the finish started to come off. Contacted Kwikset and the sent me a replacement quickly. This is truly a great company with a great product
Date published: 2019-05-28
Rated 5 out of
5
by
Crisad from
Lifetime Warranty
I bought this long long time ago and I called Kwikset to buy parts because it was broken. To my surprise, they gave me a new one...plus free shipping! An established company that truly cares about their customers. That's the reason why I'm using ONLY Kwikset to all my houses here and abroad.
Date published: 2019-04-03
Rated 5 out of
5
by
Don O from
Free replacement after 10 years of use.
internal mechanism broke after 10 years of service, Kwikset sent an entire new outside latch and deadbolt replacement. Lifetime warranty is usually a gimmick, I called looking for repair parts, and got a free replacement.
Date published: 2019-04-03
Rated 5 out of
5
by
Rookie 2112 from
Great feature
Beautiful handset, goes very well with the door. Kwikset has a very good warranty on there product,
Date published: 2019-03-23
Rated 5 out of
5
by
Gilda from
Nice handle set
I bought this in 2010. The lock broke and we had trouble with the handle and weiser replaced the entire set. Amazing after sale service
Date published: 2019-02-19
Rated 5 out of
5
by
Laura S from
Great warranty and customer service
I have owned this product for 4 1/2 years and the outside thumb lever broke. Luckily, this brand offers a lifetime warranty and a full replacement was sent. No questions asked. Very easy to assemble and I love being about to customize my key. Thank you for great customer service and love that this company is in the United States
Date published: 2019-02-18
Rated 5 out of
5
by
Michael J from
Kwikset stands by its warrenty
I bought this 10 years ago.
The mechanism broke on the inside (the push handle)
Plus, the finish on the outside was all pitted and looked awful.
I was going to buy it again because my door is stained and I need the exact same style for the coverage of the stain.
I found out on the website that there is a life time warrenty.
Well, I submitted the information and Kwikset set me all new hardware.
Wow, am I impressed.
You have a life time Kwikset customer in me.
Also, I will be telling everyone how great your company is.
Thanks
Date published: 2019-01-21
Rated 5 out of
5
by
ScottLaRock from
Great looking and easy to install
I have bought other brands in the past, but kwikset offers a great selection to choose from that are easy to install. The SmartKey is awesome.
Date published: 2018-11-30
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My latch is sticking, needs to be replaced. What is the replacement part number for Ashfield Single Cylinder Handleset, Exterior Only in Venetian Bronze? My house is 7 years old and all of the latches are starting to fail, needing to be replaced.
Asked by: natetex
Hello natetex,
Thank you for taking the time to contact us. The replacement latch model # 81825 can be purchased separately. Kwikset parts can be found for sale online, using any major search engine. They can also be found and/or ordered at the major box store chains. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page:
http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2019-10-07
Are replacement parts available for the Ashfield exterior handle set? The pin plate, where the door through screws thread into, broke on my set . The part number on the pot metal piece says 5014868
Asked by: AndrewBouchard
Hello AndrewBouchard,
Thank you for taking the time to contact us. Please contact our Kwikset Consumer Support team at 1-800-327-LOCK (5625). We will need to ask you a few questions in order to provide you with an accurate answer.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2019-10-07
my handle has loosened, the plate is not flush with the door.
there is a decorative plate covering the screws I need to tighten, how do i slide back the decorative plate?
Asked by: bbernard
Hello bbernard,
Thank you for taking the time to contact us. The handle for this model is secured to the exterior side by mounting screws from the interior side. You would need to remove the interior knob or lever to access the two mounting screws. Please follow the installation instructions provided below for further assistance.
https://s7d5.scene7.com/is/content/BDHHI/28744-03
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2019-08-19
Can this assembly be used either way left or right saw where yall said on another post its reversable
Asked by: Texweim70
Hello Texweim70,
Thank you for your interest in model # 800ADHXADL 11P SMT. This model comes with the universal handing that will be compatible with a left-handed and right-handed door configuration. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page:
http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2019-07-22
Is there a left or right on these handle sets
Asked by: Texweim70
Hello Texweim70,
Thank you for your interest in model # 800ADHXADL 11P SMT. This model comes with the universal handing that will be compatible with a left-handed and right-handed door configuration. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page:
http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2019-07-22
I would like to use the Ashfield 800ADHLIP front door lock set in black with interior #9805SMTCPK4V1 deadbolt in antique brass and interior #720PML 5 6AL RCS handle in antique brass. Will these parts fit together and if not can you recommend alternatives
Asked by: pawnman
Hello pawman,
Thank you for taking the time to contact us. The 980 deadbolt can be installed in place to the deadbolt provided with the Ashfield handleset exterior trim. For the interior trim, you would need to order the model # 966 and the choice of Commonwealth, Lido, or Tustin lever handles which are only ones available in the Antique Brass finish. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page:
http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2019-07-02
The door latching mechanism has somehow changed after 3 years, as it is not quite recessing from the door frame when fully open-engaged. It needs to recess another quarter of an inch. Has something worn out inside the mechanism, or adjusted?
Asked by: The resident
Hello The resident,
Thank you for contacting Kwikset about your concerns. Due to temperature changes and humidity, doors can become ‘warped’. This is common and more likely for older doors. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2019-06-25
We purchased our Kwikset Ashfield door handle set several years ago and a piece on the interior of the handle set broke, which makes the door inoperable. How do we go about getting a replacement part? I believe the part number is 5014868.
Asked by: bkjazzyjeff
Hello bkjazzyjeff ,
We’re sorry to hear you are having trouble with your Ashfield Model: 800ADH LIP 15 SMT handleset and are glad you contacted us with your question. To better assist you with your model please call us at 1-800-732-8238 for further troubleshooting support, warranty qualification and possible warranty replacement parts. We are glad to help and hope to hear from you soon.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team
Date published: 2019-06-18