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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
Consumer Services
19701 Da Vinci
Lake Forest, CA 92610
1-800-327-LOCK
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No specialty functions available
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Rated 5 out of
5
by
AK230 from
Great product even great company warranty
I purchased my lock from Amazon and couldn’t get it programmed into my home security system. I called kwikset and they worked with me to ensure that I wasn’t missing something in the setup sets. After a few tests the tech decided I needed a new lock. I sent in my pictures of my lock and within a week I received a new lock that was setup with my security system within minutes. I haven’t had a problem since. This lock is perfect for me because I can add and delete codes as I need to and I can even remotely control my lock with my security system. Kwikset stands behind their products with no long drawn out processes.
Date published: 2018-08-06
Rated 5 out of
5
by
mbkitt from
So many features and so easy to install
I am not particularly handy; but I had no trouble installing this lock. Between videos on-line and solid customer support, it was the super easy to install. (Don't get intimidated reading the instructions - youtube breaks it all down!) It has great features, like auto-lock, one button touch to lock, multiple lock codes, and easy re-key. I haven't tried to re-key my lock yet, but I plan on doing that eventually to match the doorknob key.
Date published: 2018-06-29
Rated 5 out of
5
by
New Customer from
Good lock, amazing customer service.
This is my first Kwikset zwave lock and so far I'm very happy with the quality, function, and options. What really impressed me was the customer service, the hold time was a little long but the technicians I spoke with (2 calls) knew the product and exactly how to resolve my issues with ease. I recommend this lock and will buy again for future installs.
Date published: 2018-06-14
Rated 5 out of
5
by
Dave Hardin from
Outstanding Product
I have 4 of these Z Wave locks connected to a Smartthings Hub and use the Alexa skill. I could not be more pleased with them. Its been a year and I would hate to go back to not having them installed. At night, when I am in bed I do not have to wonder if the downstairs back door is locked, if the side door in the garage is locked etc. I just say, "Alexa, are the doors locked". I no longer have to give people like Pest Control and Carpet Cleaners access to my house with a key or access code. Now they just text me when they are there and I can unlock the door for them. Kwikset has the best customer service department I have ever dealt with. I don't write many reviews...but this company deserves a great review.
Date published: 2018-05-18
Rated 5 out of
5
by
Priceless 1 from
Kwikset has really good customer service
I will always consider myself a lifetime customer they are awesome and very helpful there products work wonderful and easy to install
Date published: 2018-05-14
Rated 5 out of
5
by
OsDada from
Works as Advertised
When I recieved and installed my lock I found that the keys that came with it didnt unlock it. I called their support number and they shipped me a new core, which was easier to change out than I anticipated.
The lock works great and integrated seamlessly with my smart home setup.
Date published: 2018-03-27
Rated 5 out of
5
by
Zan from
The perfect lock for my home.
Long story short, I ordered the previous model from Best Buy and an ordering fiasco allowed me to upgrade to this lock. It was essentially the same as the previous model but a few more numbers and features. I chose this lock because I have a Samsung Smart Things hub. I wanted a lock that not only worked with that, but also allowed me to use a normal key in case of battery or tech failure. Didn't want to have a chance of getting locked out of my own house. So far this lock does everything I wanted it to and more. I love the added security of knowing the door will lock itself if I forget to do so and the ease of access so i don't have to fumble for my keys.
And because this is a Kwikset lock, it comes with the Smartkey rekey feature, so I was able to rekey this lock to match my old one without calling a locksmith or going to the store for more keys. The perfect lock for my home.
Date published: 2018-01-30
Rated 5 out of
5
by
Fuze from
Making life simpli
Once I put the lock in there were a couple issues with installation and set up but after a call to the support line I had it running perfectly. It was a simple install but never doing one before I had questions. The support team was right there and told me to hang on and he was going to stay with me until it was complete. He helped with the set up and installation. Great support team , none better. You can’t believe how simple it has made life for the family. Auto lock lit keypad and tracking of who entered or left the house.
Date published: 2018-01-17
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Can you provide a list of compatible hubs for the Smartcode 914 Zigbee?
Asked by: amandaw_98
Hello Amandaw_98,
Thank you for your interest in Kwikset model # 914TRL-ZB-L03-UL. We apologize for the inconvenience. If you do not have a dealer you would need to purchase either a Zigbee home automation system and the Smart Code with Zigbee from either Control 4 (control4.com) or HAI.
SmartCode ZigBee door locks are not connected via internet and are not Wi-Fi enabled devices. SmartCode locks are equipped with ZigBee technology. In order for a ZigBee device to work, they need to be paired to a ZigBee controller. The controller is the main gateway to control all your ZigBee devices that are enrolled to the wireless mesh. Some controllers work off your existing router via an Ethernet cable while others work through GSM radio (like cellular phones). You need to research different controllers in the market and find which one best suits your needs.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2018-08-14
Does the ZigBee version of this lock work with Google Home
Asked by: scottshark
Hello Scottshark,
Thank you for your interest in Kwikset model # 914TRL-ZB-11P-UL. We apologize for the inconvenience. This model is not compatible with Google Home.
Sincerely, Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2018-08-09
Does this lock communicate with the Iris Hub from Lowes?
Asked by: rosap
Hello rosap,
Thank you for your interest in Kwikset model # 914TRL-ZW-15-UL. We apologize for the inconvenience. This model is compatible with IRIS Hub.
For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page:
http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2018-08-01
It looks like you have two versions of the 914; one supporting Z-Wave and the other supporting Z-Wave Plus. What is the coding in the model number that distinguishes the two?
Asked by: Bludog87
Hello Bludog87,
The model with Z-Wave Plus would have ZW500 included in the model number. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-07-23
Does your product show up as Black & Decker when the ZWave picks up the link?
Asked by: Mrs8951
Hello Mrs8951,
Any app related questions will need to be directed to your home connect dealer. f you still need further assistance, please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-07-09
All the user guides and videos on rekeying show a regular lock, not a battery or Bluetooth lock. Is it the same process, or do you need to take out the batteries first? And if you do that do you need to go through the handing process again?
Asked by: mbkitt
Hello Mbkitt,
Thank you for your interest in Kwikset model # 914TRL-ZW-15-UL. We apologize for the inconvenience. The rekeying process is the same for all SmartKey cylinders. Removing the batteries during the rekeying process would be recommended and perform the handing process after the rekeying is done.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2018-06-11
Hi,
What is Kwikset 914 Deadbolt lock complete model number for Z-Wave using in Europe (868 MHz) and in US (915 Mhz) respectively?
Just make sure it matches with Smart Thing Hub Z-Wave (UK or US) .
Thank you,
Ken1Digital
Asked by: ken1digital
Hello Ken1Digital,
Thank you for your interest in Kwikset Model: 914TRL ZW 15 UL. Any app related questions will need to be directed to your home connect dealer. If you do not have a dealer you would need to purchase either a Z-Wave home automation system (GE Security, Honeywell, 2Gig, DMP, ELK, Home Seer, HAI or Vera) and the Smart Code with Z-Wave from a home automation or home security dealer.
SmartCode z-wave door locks are not connected via internet and are not Wi-Fi enabled devices. SmartCode locks are equipped with Z-wave technology. For a z-wave device to work, they need to be paired with a z-wave controller. The controller is the main gateway to control all your z-wave devices that are enrolled in the wireless mesh. Some controllers work off your existing router via an Ethernet cable while others work through GSM radio (like cellular phones). You need to research different controllers in the market and find which one best suits your needs.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-05-23
How can I see which code was used to unlock the lock? So I can know who came to the home and when.
Asked by: Leeor
Hello Leeor,
Thank you for your interest in Kwikset Model: 914TRL ZW 11P UL. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-05-26