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Do not use prints made from this website to mark distances.
Due to individual printers, dimensions on installation instructions may not print
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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
Consumer Services
19701 Da Vinci
Lake Forest, CA 92610
1-800-327-LOCK
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No specialty functions available
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Rated 5 out of
5
by
New Customer from
Good lock, amazing customer service.
This is my first Kwikset zwave lock and so far I'm very happy with the quality, function, and options. What really impressed me was the customer service, the hold time was a little long but the technicians I spoke with (2 calls) knew the product and exactly how to resolve my issues with ease. I recommend this lock and will buy again for future installs.
Date published: 2018-06-14
Rated 5 out of
5
by
Dave Hardin from
Outstanding Product
I have 4 of these Z Wave locks connected to a Smartthings Hub and use the Alexa skill. I could not be more pleased with them. Its been a year and I would hate to go back to not having them installed. At night, when I am in bed I do not have to wonder if the downstairs back door is locked, if the side door in the garage is locked etc. I just say, "Alexa, are the doors locked". I no longer have to give people like Pest Control and Carpet Cleaners access to my house with a key or access code. Now they just text me when they are there and I can unlock the door for them. Kwikset has the best customer service department I have ever dealt with. I don't write many reviews...but this company deserves a great review.
Date published: 2018-05-18
Rated 5 out of
5
by
Priceless 1 from
Kwikset has really good customer service
I will always consider myself a lifetime customer they are awesome and very helpful there products work wonderful and easy to install
Date published: 2018-05-14
Rated 5 out of
5
by
OsDada from
Works as Advertised
When I recieved and installed my lock I found that the keys that came with it didnt unlock it. I called their support number and they shipped me a new core, which was easier to change out than I anticipated.
The lock works great and integrated seamlessly with my smart home setup.
Date published: 2018-03-27
Rated 5 out of
5
by
Zan from
The perfect lock for my home.
Long story short, I ordered the previous model from Best Buy and an ordering fiasco allowed me to upgrade to this lock. It was essentially the same as the previous model but a few more numbers and features. I chose this lock because I have a Samsung Smart Things hub. I wanted a lock that not only worked with that, but also allowed me to use a normal key in case of battery or tech failure. Didn't want to have a chance of getting locked out of my own house. So far this lock does everything I wanted it to and more. I love the added security of knowing the door will lock itself if I forget to do so and the ease of access so i don't have to fumble for my keys.
And because this is a Kwikset lock, it comes with the Smartkey rekey feature, so I was able to rekey this lock to match my old one without calling a locksmith or going to the store for more keys. The perfect lock for my home.
Date published: 2018-01-30
Rated 5 out of
5
by
Fuze from
Making life simpli
Once I put the lock in there were a couple issues with installation and set up but after a call to the support line I had it running perfectly. It was a simple install but never doing one before I had questions. The support team was right there and told me to hang on and he was going to stay with me until it was complete. He helped with the set up and installation. Great support team , none better. You can’t believe how simple it has made life for the family. Auto lock lit keypad and tracking of who entered or left the house.
Date published: 2018-01-17
Rated 5 out of
5
by
JHandyF16 from
Great product, great customer support
Bought 1 then two more. 2nd one didn’t work properly but customer service sent me a new one immediately. I had problem setting up codes on 3rd lock but again customer service talked me through process
Date published: 2017-10-20
Rated 5 out of
5
by
Kuczw from
Works great easy for kids
Had my install for about a year works great replace the battery once I even installed one for my dad
Date published: 2017-01-29
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All the user guides and videos on rekeying show a regular lock, not a battery or Bluetooth lock. Is it the same process, or do you need to take out the batteries first? And if you do that do you need to go through the handing process again?
Asked by: Mbkitt
Hello Mbkitt,
Thank you for your interest in Kwikset model # 914TRL-ZW-15-UL. We apologize for the inconvenience. The rekeying process is the same for all SmartKey cylinders. Removing the batteries during the rekeying process would be recommended and perform the handing process after the rekeying is done.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2018-06-11
Hi,
What is Kwikset 914 Deadbolt lock complete model number for Z-Wave using in Europe (868 MHz) and in US (915 Mhz) respectively?
Just make sure it matches with Smart Thing Hub Z-Wave (UK or US) .
Thank you,
Ken1Digital
Asked by: Ken1Digital
Hello Ken1Digital,
Thank you for your interest in Kwikset Model: 914TRL ZW 15 UL. Any app related questions will need to be directed to your home connect dealer. If you do not have a dealer you would need to purchase either a Z-Wave home automation system (GE Security, Honeywell, 2Gig, DMP, ELK, Home Seer, HAI or Vera) and the Smart Code with Z-Wave from a home automation or home security dealer.
SmartCode z-wave door locks are not connected via internet and are not Wi-Fi enabled devices. SmartCode locks are equipped with Z-wave technology. For a z-wave device to work, they need to be paired with a z-wave controller. The controller is the main gateway to control all your z-wave devices that are enrolled in the wireless mesh. Some controllers work off your existing router via an Ethernet cable while others work through GSM radio (like cellular phones). You need to research different controllers in the market and find which one best suits your needs.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-05-23
How can I see which code was used to unlock the lock? So I can know who came to the home and when.
Asked by: Leeor
Hello Leeor,
Thank you for your interest in Kwikset Model: 914TRL ZW 11P UL. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-05-26
Hi,
I am going to purchase Kwikset Smart Dead Bolt model 914 with Z-Wave Technology, but noted you have Model: 914TRL ZW 15 UL and 914TRL ZW 11P UL. Can you explain the different?
Also, what Freq is Z-Wave using on this model?
Many thanks,
Ken
Asked by: Ken1Digital
Hello Ken1Digital,
Thank you for your interest in Kwikset Model: 914TRL ZW 11P UL. The difference in the model numbers is the finish. Satin Nickel is 15 and Venetian Bronze is 11P. This model uses Z-Wave low frequency. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-05-22
My 914 Z wave lock is installed and working properly. I also have it working with my Wink hub 2 and Wink app.
Where can I see the list of codes used to recently use the lock? And where can I go to change codes? Is there a kwikset app?
Asked by: Leeor
Hello Leeor,
Thank you for your interest in Kwikset Model: 914TRL ZW 11P UL. We apologize for the inconvenience. Any app related questions will need to be directed to your home connect dealer. If you do not have a dealer you would need to purchase either a Z-Wave home automation system (GE Security, Honeywell, 2Gig, DMP, ELK, Home Seer, HAI or Vera) and the Smart Code with Z-Wave from a home automation or home security dealer.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-05-25
Can you program new user code using web interface through Z-WAVE Controller?
Asked by: KT2018
Hello KT2018,
Thank you for your interest in Kwikset Model: 914TRL ZW 11P UL. This lock works with Amazon Alexa via Samsung SmartThings and/or Wink. SmartCode z-wave and Zigbee door locks are not connected via internet and are not Wi-Fi enabled devices. SmartCode locks are equipped with z-wave or Zigbee technology. In order for a z-wave or Zigbee device to work, they need to be paired with a z-wave or Zigbee controller. The controller is the main gateway to control all your z-wave or Zigbee devices that are enrolled to the wireless mesh. Some controllers work on your existing router via an Ethernet cable while others work through GSM radio (like cellular phones). You need to research different controllers in the market and find which one best suits your needs.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-04-27
I'm trying to connect this to my Wink Hub 2 system and it doesn't seem to be pairing. Any thoughts?
Asked by: JPD
Hello JPD,
Thank you for your interest in Kwikset Model: 914TRL ZB 15 UL. In order to better assist with the Wink Hub compatibility, please contact you Wink Hub control dealer for further support.
Thank you,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-04-27
As of a few days ago, everytime i use my code to unlock the door, it blinks/beeps 10 times. What does that mean and how do I resolve?
Asked by: KwikRoss
Hi KwikRoss,
We would like to help you with your lockset. Our support team would need to ask you some questions and gather more information from you. Please call our technical support hotline at #1-800-327-5625 (LOCK) so we can help troubleshoot your lock and/or send you the necessary warranty parts if needed. We hope to hear from you soon.
Thank you,
Kwikset Support Team
Answered by: Kwikset Team
Date published: 2018-04-26