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Do not use prints made from this website to mark distances.
Due to individual printers, dimensions on installation instructions may not print
at an accurate scale.
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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
Consumer Services
19701 Da Vinci
Lake Forest, CA 92610
1-800-327-LOCK
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No specialty functions available
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Rated 5 out of
5
by
AlexO from
Works Well!
I bought this lock 8 months ago all of a sudden the electronics went bad. I called they replace right away no hassel!
Date published: 2019-05-31
Rated 5 out of
5
by
Ronn from
Kwikset stands behind its warranty
I received this as a replacement for a discontinued SmartCode model. The process was simple and hassle free. Kwikset has earned my loyalty as a result.
Date published: 2018-04-12
Rated 5 out of
5
by
Bob K from
Great look and features
This deadbolt lock has a great look for my historic home. Love the features of this electronic lock and the long battery life. The lock took under 10 minutes to install!
Date published: 2018-02-05
Rated 5 out of
5
by
Toddtheroomadder from
Very helpful
Unit works well and is very handy to lock and unlock without a key.
Date published: 2017-12-30
Rated 5 out of
5
by
Buzzdog from
Easy Simple To Use
Had trouble with the old electronic lock (made in China for Kwikset). Kwikset replaced the old lock with a model that they make. All I can say is that the new one works excellent in all aspects.
Date published: 2017-12-21
Rated 5 out of
5
by
clarea from
Beautiful and so convenient!
This was just the style and finish I wanted and at a great price. It arrived timely and the instructions were fairly easy to install. It programs easily and is a dream to use--not even sure I know where my key is anymore!
Date published: 2017-12-21
Rated 5 out of
5
by
Cat from
Great product !
Exactly what we wanted, fast shipping.
Date published: 2017-09-29
Rated 5 out of
5
by
EA Tahoe from
So easy to use
I love this deadbolt! We replaced a similar one and this one is so much easier open and close. The numbers are well illuminated and it latches easily.
Date published: 2017-08-23
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I am unable to perform a master reset. No matter how long I hold the program button after reinserting the batteries the status light does not flash.
Asked by: MN6irl
Hello MN6irl,
We’re sorry to hear of the difficulty you are experiencing with your lockset. In order to provide the correct solution, we would need more information. Please contact Kwikset Consumer Service at 1-800-327-5625 for further assistance with your lockset and possible warranty support.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2019-07-22
The door lock that I have purchased and did everything right with is not locking from the outside with the keypad. The door only unlocks from the outside, the lock from the inside only turns one way and that one way is to unlock it. How do I fix this?
Asked by: Jack12
Hello Jack12,
We’re sorry to hear of the difficulty you are experiencing with your lockset. In order to provide the correct solution, we would need more information. Please contact Kwikset Consumer Service at 1-800-327-5625 for further assistance with your lockset and possible warranty support.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2019-07-22
Hi can I use a number twice in my code. For example
12341234.
Let me know, thanks!
Asked by: Steveg
Hello Steveg,
Thank you for taking the time to contact us. Yes, you can use the number sequence 12341234 as long as your codes are between 4 to 8 digits.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2019-07-15
Hello,
I can not lock or unlock the door using the numeric keypad. Whenever i try one of this actions, after a few seconds the keypad blink once in red and emit a single beep. What could be wrong?
thanks
Asked by: jonatan
Hello jonatan,
For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2019-06-24
After replacement of battery, the keypad does not lite-up and cannot unlock or lock from outside. Is there further steps in installation of battery?
Asked by: CHANGBIRD
Hello CHANGBIRD,
For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2019-06-19
I need 5 of the same keys, how do I duplicate the main key.
Thank you
Asked by: IcemanGirl
Hello IcemanGirl,
You can have duplicate keys made at your local hardware store.
Thank you,
Kwikset
Answered by: Kwikset Support Team
Date published: 2019-06-11
Can I use this outdoors? I want to put it on an outdoor gate.
Also, my door is 2-1/4" Thick- will this work?
Asked by: TWA
Hello TWA,
The interior side is designed for exterior use and should be undercover protected from the elements. The exterior can be installed on an outside door but not be exposed to direct weather.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2019-02-11
I had this SmartCode working perfect in an letf door. I just re-locate to a new home with a right door. The handle gets jam. I move the handle, and it made a click sound as if the system is designed for another position, but it doesn't work either.
Asked by: Candelaria
Hello Candelaria,
When moving your SmartCode to another door, you must complete the door handing steps to correct the orientation of the bolt. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2019-02-06