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Do not use prints made from this website to mark distances.
Due to individual printers, dimensions on installation instructions may not print
at an accurate scale.
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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
Consumer Services
19701 Da Vinci
Lake Forest, CA 92610
1-800-327-LOCK
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No specialty functions available
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Rated 5 out of
5
by
Ronn from
Kwikset stands behind its warranty
I received this as a replacement for a discontinued SmartCode model. The process was simple and hassle free. Kwikset has earned my loyalty as a result.
Date published: 2018-04-12
Rated 5 out of
5
by
Bob K from
Great look and features
This deadbolt lock has a great look for my historic home. Love the features of this electronic lock and the long battery life. The lock took under 10 minutes to install!
Date published: 2018-02-05
Rated 5 out of
5
by
Toddtheroomadder from
Very helpful
Unit works well and is very handy to lock and unlock without a key.
Date published: 2017-12-30
Rated 5 out of
5
by
Buzzdog from
Easy Simple To Use
Had trouble with the old electronic lock (made in China for Kwikset). Kwikset replaced the old lock with a model that they make. All I can say is that the new one works excellent in all aspects.
Date published: 2017-12-21
Rated 5 out of
5
by
clarea from
Beautiful and so convenient!
This was just the style and finish I wanted and at a great price. It arrived timely and the instructions were fairly easy to install. It programs easily and is a dream to use--not even sure I know where my key is anymore!
Date published: 2017-12-21
Rated 5 out of
5
by
Cat from
Great product !
Exactly what we wanted, fast shipping.
Date published: 2017-09-29
Rated 5 out of
5
by
EA Tahoe from
So easy to use
I love this deadbolt! We replaced a similar one and this one is so much easier open and close. The numbers are well illuminated and it latches easily.
Date published: 2017-08-23
Rated 5 out of
5
by
fletcherdavie from
Great Product
I love the look of this on my front door. Well worth the money and very easy to install.
Date published: 2017-07-12
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Is there a thick door kit available for this model?
My gate is 2" 1/4 thick.
Asked by: lr591
Hello Ir591,
Thank you for your interest in Kwikset model # 909CNT-15-SMT. We apologize for the inconvenience. The thick door kit model # 81691 can be purchased separately.
For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page:
http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2018-08-24
Will this or any of your electronic deadbolt work for outdoor gates?
Asked by: Jozwah
Hello Jozwah,
Thank you for your interest in Kwikset model # 909CNT-26-SMT. We apologize for the inconvenience. The interior for this model is not designed for exterior use and should be undercover and needs to be protected from the elements. The exterior can be installed on an outside door but not be exposed to direct weather. Kwikset finishes are tested for durability in all weather conditions. Additionally, a new Kwikset product is backed by a limited lifetime warranty for the finish
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2018-08-22
I want to know if I can re-look it with a deadbolt that I alrready have, other brand, to use only one key, the same for both. The deadbolt is alrready installed on my door, so the Kwikset must to be relock to mathc the old one. Is this possible
Asked by: Sofia61
Hello Sofia61,
If the original lock has SmartKey technology, you will be able to rekey your locks to one key but is not compatible with other brands.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-08-21
How many codes will the 909 deadbolt hold?
Asked by: Myron
Hello Myron,
Thank you for your interest in Kwikset Model: 909CNT 11P SMT. This lock will hold up to 16 user codes and 1 Master Code. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-06-08
What is the thick door kit model number that is required for this lock? Thanks!
Asked by: EkimThumper
Hello EkimThumper,
Thank you for your interest in Kwikset model # 909CNT-15-SMT. We apologize for the inconvenience. You will need to purchase thick door kit part number # 81248. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page:
http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2018-05-31
I've entered the codes and everything seemed to work fine until I actually tried to unlock it with the code. It just makes a loud noise and does nothing. Blinks red a end I think. any help?
Asked by: amoicani
Hello Amoicani,
Thank you for your interest in Kwikset model # 909CNT-15-SMT. We apologize for the inconvenience. To properly provide the correct solution, further troubleshooting about your product is needed. Please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Team Member
Date published: 2018-04-06
Just purchased 2 of 909 smart locks. How do you enter a code with the 5 buttons? If I want to enter 6534, how would I enter? Thanks
Asked by: Argento Falco
Hello Argento Falco,
Thank you for your interest in Kwikset model # 909CNT 11P SMT. The link provided below will guide you on how to program codes.
http://s7d5.scene7.com/is/content/BDHHI/909-installation-user
If you still need further assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-03-27
Own this unit for long time and never have any issues. Works perfectly with my Vera Edge. But recently I start to have a problem with battery life span. Battery drain dead in few weeks. Even when totally fresh battery is inserted sound of locking or unloc
Asked by: ChrisZ
Hello ChrisZ,
To provide the correct solution, further troubleshooting of your product would be necessary. Kwikset covers their locks under a Limited Lifetime Warranty. Please contact Kwikset Consumer Service at 1-800-327-5625 for further assistance.
Sincerely,
Kwikset Support Team
Answered by: Kwikset Support Team
Date published: 2018-03-27