What Is Kevo's Warranty?
Your Kwikset Kevo products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available. Your Kwikset Kevo deadbolt product comes with a lifetime mechanical and finish warranty along with a 1 year electronic warranty to the original residential user of the product against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. This warranty does not cover scratches, abrasions, deterioration due to the use of paints, solvents or other chemicals, abuse, misuse, or product used in commercial applications. The Kwikset Kevo fob product includes a 1 year electronic warranty. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product with a new or refurbished product of similar value at Kwikset’s sole discretion. Kwikset reserves the right to accept or reject an alternative product proposed as a replacement, when the value is higher than that of the product originally purchased by the customer. Any product that has been repaired or replaced under this limited warranty will have a warranty coverage for the longer of ninety (90) days or the re¬maining original warranty period. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If any of your Kwikset Kevo products require warranty support, please call us at 1-800-327-LOCK (5625) in the U.S. For customers outside of the U.S., claims under this warranty must be made only to either the place of purchase or to the listed importer.KWIKSET KEVO RETURN POLICY: Kwikset is committed to providing the best product experience with your Kwikset Kevo purchase. In the event of a product defect, Kwikset provides two options for replacement, Advanced Exchange or Receive/Ship.
Advanced Exchange: For all qualified replacement requests, Kwikset will immediately send a replacement unit at no cost to you and will email you a prepaid label for return of the defective product. A pre-authorization hold will be placed on your credit card for the value of the lock(s) being replaced. Your credit card information will be col¬lected and stored safely and securely. Upon receipt of your return, Kwikset will release the credit card information and no charges will be applied. Incomplete or no returns will be subject to credit card charges.
Receive/Ship: Upon qualification of your product return request, Kwikset will email you a prepaid label and shipping instructions to facilitate the return of the defective unit. After receipt of the defective unit at our returns facility, Kwikset will ship a replacement at no cost to you. Incomplete or no returns may void the warranty process.